Brandon Sandoval

We purchased our 2024 Santa Cruz because of both Nick & Brandon. Their was no pressure from either of these fine young men & they answered all of our questions with great respect & understanding for the f Brandon. Their was no pressure from either of these fine young men & they answered all of our questions with great respect & understanding for the fact that, at our age, we are most definitely not tech savvy. While waiting for the long process of seeing a finance person, both men kept checking in with us,which we appreciated greatly!!! It might be a good idea to have these two young men teach others how to treat your older customers!!! More

by yvonnekoch347 Verified Customer Verified Customer

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They are very nice Clean place good custer service and every helpful there no other place I would go every helpful there no other place I would go More

by reginavasquez69 Verified Customer Verified Customer

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The service department is sure to always make sure you know what is needed to keep you Hyundai running in top shape. The service department is nice, clean, and quite comfortable. Currently have 2 Hyunda know what is needed to keep you Hyundai running in top shape. The service department is nice, clean, and quite comfortable. Currently have 2 Hyundai vehicles in the "family" and looking at obtaining one more. Brandon has been awesome when it comes to new car shopping. Always willing to help and explain everything. I highly recommend him for any of your purchase needs. More

by LEM29 Verified Customer Verified Customer

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Service was friendly, got the job done, and listened to whatever concerns I had. Easy to set up an appointment. whatever concerns I had. Easy to set up an appointment. More

by boiguy.269.njhs Verified Customer Verified Customer

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This dealership was So easy and fast! ! I went to Toyota dealership twice and the salesman gave me a hard time. Brandon was awesome! ! I went to Toyota dealership twice and the salesman gave me a hard time. Brandon was awesome! More

by glendap027 Verified Customer Verified Customer

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Big Star Hyundai is the best place to go for your Automobile purchase. They are Excellent and very supportive to customers. Always on hand to help walk you through the path of choosing a good and c Automobile purchase. They are Excellent and very supportive to customers. Always on hand to help walk you through the path of choosing a good and convenient automobile. I will choose Big Star anytime anyday. More

by uwakkyben Verified Customer Verified Customer

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Staff was very friendly and approachable. They made the entire negotiation process go by very quickly. They made the entire negotiation process go by very quickly. More

by rownakrahman Verified Customer Verified Customer

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Buena atención, los procesos muy rápidos. Falta un poco de explicación acercde los nu Eros para entenderlos bn, se necesitan más incentivos como se tenían antes. Falta un poco de explicación acercde los nu Eros para entenderlos bn, se necesitan más incentivos como se tenían antes. More

by KARIMEORELLANA09 Verified Customer Verified Customer

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Didnt use the service center yet, but on sales area they are good, all process was pretty good and the guys are nice, keep on going are good, all process was pretty good and the guys are nice, keep on going More

by ricardoreg186 Verified Customer Verified Customer

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3-30-2023 Big Star Hyundai--After I made an on-line inquiry about their in stock 2023 Santa Hybrid, limited I was contacted by Sales Manager, Brandon. He was very pleasant and after a good discussion o inquiry about their in stock 2023 Santa Hybrid, limited I was contacted by Sales Manager, Brandon. He was very pleasant and after a good discussion offered to email a cash quote to me. He did not send a quote and over days and did not return my calls. When he finally took my call he said he had been busy but would send it now, but again did not. Brandon told me they prefer customers that take out Hyundai loans because Hyundai will automatically replace the sold vehicle. Bottom line, they make money on Hyundai's loan incentive and on the loan itself. On cash deals the dealership has to purchase the replacement car. In my opinion, they don't like cash deals because it exposes just how much they are marking up the car over MSRP. It's much easier to hide profits in a loan purchase. I understand negotiating and not agreeing on a price but I was blown off, plain and simple. I rate Sales Manager Brandon a one star just because he is nice when he tell customers what they want to hear without intentions of following through. Some people would call it lying. . More

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