Breck Calame at Randy Kuehl Honda

Mike Teply is the only reason I came back to Randy Kuehl Honda to purchase my car.

On my second visit into Randy Kuehl to test drive a car again I had an awful experience (I was not working with Mike at this visit he was on a test drive with someone else) and left very unhappy. I decided to give Randy Kuehl another chance because I liked working with Mike the first time I was in. Mike apologized for the bad experience and I purchased the car a few days later from him.

Mike is easy to work with. He is very knowledgeable and could answer all my questions. He did not try to pressure me into buying a car and made sure the car I bought was what I really wanted. If you are looking to buy a Honda I highly recommend working with Mike at Randy Kuehl.

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I've not hand good luck with cars in the past. They've sucked up all my extra cash; I'm working to get a career going and need to pay for training and things along those lines. I've lived in big cities where I did not need a car. Family matters forced me to get a car since I am not in Des Moines or Iowa City. I do not mind cars, just did not have good luck with the second-hand ones i'd had; even at my parents when I drove one of theirs. The death of my father and my mother now living in an assisted living center, made me realize that I am going to need a car, since I am not yet able to move back to a bigger bus-friendly city. To get my career going and travel around the Iowa Corridor, it finally sunk in I'd need a car (I lived 20 years off and on without one, so that is a lot of past history).

My sister convinced both mom and myself that a new car'd be best; she thought I might want a Ford. I got the latest Consumers Report magazine on 2013 cars and studied it for hours. It came down to 3 Hondas or 3 Toyotas; the estate approved of my price range and choices. I was looking for reliability, safety, long-term existence with a minimum of problems, to be as green as possible, within a budget range of from $18,000-$22,000, how well my mother could get in and out of the car *and* could I trust it to drive me long distances without breaking down (example Cedar Rapids to Des Moines and back). I'd been asking people on my FaceBook pages about their car experiences and even at work I was asking around. A co-worker told me the best place in Cedar Rapids to get a car was Randy Kuehl as they were helpful but not pushy. She warned me off a competitor who has several different dealerships with different models, in town as they were manipulative and pushy.

A friend and I went to both the local Toyota and Randy Kuehl Honda and looked around. A quick look eliminated all but 1 honda and 1 toyota. We first went to RKH and Mike helped both of us see what was available and possible. It looked like the Civic was going to be my best bet there. I did not do a test drive as I wanted to see the Toyotas and do some more research. For me, even if the estate was paying for this, i wanted to make the best choice as I wanted it to last for a while and help me get my career going. We went to the Toyota dealership and just looked around. I asked some questions, got helpful and good answers, and material on the car there I was thinking of. (the Corolla). I went home and thought about everything Mike had told me and what I had seen about the TC. Between the facts I had before me and my intuition, everything seemed to point to me trying out the Civic.

I went back and took the Civic for a test drive. It clicked so well I did not try the TC. I decided on the Civic. Since an estate was paying for this, I had to be the go-between between the estate managers at the bank and the dealership. Fortunately Breck had done a few estate sales before. I'd thought of having him send the basic and then second offer about what it'd cost for maintenance and extended warranties. he came up with the perfect proposal and faxed it to the estate managers who approved it later the same day. Since he knew what to do, it made it easy on both myself and Mike. It took a couple of days to get the bank check to the dealership; Mike came in on his off day so I could get the car as soon as possible.

For someone who was very out of the loop like I was, they made it sensible, understandable and workable. For that I am grateful. I was also happy to discover how safe the car was. ::)

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My grown children decided it was time for me to get a new car. I had put off making this purchase due to horror stories I had heard from other women about their car buying experiences. Fear No More! Chanin Dirks was wonderful! He was so relaxed and very helpful. He helped me find just what I was looking for. I selected a CR-V and Chanin was able to locate the color and model I wanted. He was so knowledgeable and took extra time to show me how all the buttons, gadgets and levers worked! He helped me with the Navigation system and explained the Bluetooth and Audio controls.He explained about maintenance and was very patient through all my questions The whole process was very pleasant and absolutely No Pressure! Brecke Calame in the business office was very relaxed and organized. The paperwork went quickly and painlessly. He explained everything thoroughly and answered all my questions. I had a great experience at Randy Kuehl Honda and would highly recommend them. I am the very happy owner of a BEAUTIFUL CR-V! Thanks Chanin!

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My overall experience was very good. The two people that I worked with were very helpful and able to answer most of my questions on the spot and if they were unsure they followed up quickly. The overall buying experience was pretty casual and low pressure.

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Awesome! Took care if all my needs and felt like family before I left ! They didn't sell to me they have me a solution!

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My car salesman, Matt Smith, was excellent. He even came in on his day off to close the deal so I could have my car for the weekend trip. The whole process of getting my new car was painless and easy. I feel that Breck Calame in the finance office was fair and straightforward. My only minor issue was that the car was not as clean as I would have preferred. It was not a big deal but there was some grease marks on the interior door handle and some foot prints on the floor mats. When I get a new car, I want it to be spotless but maybe that is a bit unrealistic given the winter weather. I highly recommend this dealership. Great experience.

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The sales person was very knowledgable about the car I test drove. He was willing to work with me on the price to get a price I could accept. He worked to beat the very low loan interest offered to me by my credit union. He beat the credit union's interest rate by .75%. He was attentive, making sure the car was spotless when he handed the keys to me. He made sure I met the service manager, who will assist me with the options I added to the car. The only thing that left a bad taste in my mouth was a sales technique that I am sure the poor sales guy had to use, but it was clear that he was uncomfortable with it. During the price negotiation process I was asked to put my signature to a line that said, "If we can agree to a price today that you find agreeable, will you buy the car today?" I asked if I signed this statement would that be viewed as a binding contract by the state of Iowa? He said, "No, this signature is above a line on the page. Below the line is a place to sign when it's time to make this a contract?" So, why the pathetic and useless tactic? It left a bad taste in my mouth. Also, I will say is the the other sales guys were lounging around the dealership and it make the whole organization look lazy and substandard. At one point I heard a sales person complain to another sales guy about a customer he helped on the lot. He had disparaging things to say about the customer, which everyone in the showroom could hear. Lastly, the facilities for this dealership are old, tired, shopworn and messy. As I walked from the showroom to the service area, I noticed the waiting room for service guests dirty, poorly lit and not comfortable. The service area is also well past its prime. Randy Kuehl needs to visit the area Toyota dealership to see what a clean show room and service area looks like. The poor facilities at Randy Kuehl make me wonder if they care for customer's cars as poorly as they care for their facilties. Randy, it's time to poor some money back into the dealership to keep up with customer expectations and the times.

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My husband and I were very pleased with our experiance at Randy Kuehl Honda. Brandon was very patient and helpful in finding us the vehicle we wanted in our budget. Breck did a great job in getting us the best possible financing. We would recommend Randy Kuehl Honda to anybody. They know what it takes to treat a customer right.
Becky

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We are getting older and thought if we were going to trade cars we had better do it now...So a relative had just gotten her 3rd. Honda and loves them so we thought what the heck we will try one. Mike Teply was our salesman and we sure got a wonderful person to deal with..Very helpful with us and explained every thing about the car to us...No pressure from him at all..Thanks Mike for being there for us..Randy Kuehl Honda a great place to purchase a vehicle.

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