Brendan Coleman

I had my Lyriq in for service at Jim Coleman Cadillac in Bethesda several weeks ago. At that time, they ordered a part. Told me it would be in latest Monday of last week and they’d contact me when it arrive Bethesda several weeks ago. At that time, they ordered a part. Told me it would be in latest Monday of last week and they’d contact me when it arrived. I’ve called several times - I get the runaround - transferred to parts and put on hold I definitely. I’ve left voicemails for service. No response. I’d expect better service from a Hyundai dealer. How can I get my Cadillac serviced if I can’t get anybody at a Cadillac dealer to be helpful? More

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Absolutely horrible experience. Please do yourself a favor and look elsewhere for a dealership. Technicians are incompetent and service advisor was not responsive and condescending. Please do yourself a favor and look elsewhere for a dealership. Technicians are incompetent and service advisor was not responsive and condescending. Service manager blamed me for their inability to identify a bad wheel bearing. Look elsewhere!! More

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Took my 2020 CT6 4dr Sedan Cadillac to Jim Coleman to have the oil changes and Tires balanced and rotated as well as a recall for the parking engagement. I noticed Oil was on the garage floor where I pa have the oil changes and Tires balanced and rotated as well as a recall for the parking engagement. I noticed Oil was on the garage floor where I park. I should have taken the car back to Jim Coleman to see what the leak was from. (Guilty there!) The leak was never so bad that it caused me concern and the oil light never came on to advise of low oil pressure etc. The"Change oil light" came on and it was time for me to do another oil change. I went to another vendor to get the oil changed and asked the manager if he could look at the car to see were the oil was coming from. During the oil change the manager came to me and said that the filter was loose and the oil was leaking from that, but he said I had a bigger problem. The oil plug screw was over tightened and stripped from the last oil change. Luckily the manager had a oil plug that temporarily would fit, but I needed to get a new oil pan because of the stripped screw. I called Jim Coleman Cadillac to let them know what had been done to the oil pan and was put on hold. ZZZZZZZZZ Then I got an recorded voice message from a customer service rep. I explained to the recorder what had happened and that I just wanted to let them know. Never heard back from them. I've had issues with the service department before, i didn't expect a call back. I guess they just don't care, even though I wanted to alert them. After looking into how one can over tighten and strip the oil pan threads, is usually because the technician that changed the oil probably used a impact tool that had too much tork, which will make the oil screw spin and strp the threads on the pan. More

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I recently had a very positive experience at Jim Coleman Cadillac that I'd like to share with everyone. I purchased my 2013 SRX from Coleman and I've had it serviced by them ever since. There have been no Cadillac that I'd like to share with everyone. I purchased my 2013 SRX from Coleman and I've had it serviced by them ever since. There have been no issues since the car was new. However, last week I noticed that my radiator fan would not turn off when the engine was off. I drove the car to their service department immediately. Even though service was closed for the day, I was able to get the problem resolved thanks to Max Zelenkov, the service manager, who was still in his office after hours. He looked at a number of possible causes and, within twenty minutes, he solved the problem! It was a bad relay switch in the area where fuses are stored. A replacement switch was found and I was on my way! Mr. Zelenkov would not accept my offer to pay. I could not be more grateful to Mr. Zelenkov and to Coleman Cadillac. (Bruce R., North Bethesda) More

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