Jim Coleman Cadillac

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Jim Coleman Cadillac:
I had my car in at a local shop and they said I needed a new Idler pulley for my CTS. They said the part was not available until the following Monday. I asked them where they were getting the part from and they said Jim Coleman Cadillac. Well, I decided to call them myself and explain the situation. The man who answered had a very thick accent but was extremely polite and patient. I told him what I needed and that I needed it fast because my ailing daughter had an appointment with a specialist at Children's hospital the next day. He said he would see what he could do and get back to me. Not 7 minutes later he called back and said he used their parts locator to find the part locally and that they would pick up the part ASAP and deliver it to the independent shop where my car was! I almost broke into tears. An employee of this caliber should definitely be noticed and commeneded. I have never had a better experience or better results in the automotive industry. Thank you for your time and thank you, Pascal!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Coleman Cadillac:
One of the worst service departments of any dealership i've ever dealt with. Jim Coleman Cadillac located in Bethesda Maryland has the absolute rudest and most disrespectful staff ive ever encountered. Not just once, but many times i've seen the same behavior. The service advisor(who i will not list by name) is extremely rude, even the employees at the pay register/cashiers office are also rude and are extremely unknowledable, all they know is how to ring up a customer, but if you have a question they can never help you. I own an Escalade, they treat me like I own a Kia and they are a Rolls-Royce dealer. Entire staff should be fired and replaced with people that have a new goal, aiming at acheieving not only outstanding but at least decent customer satisfaction. Will now service my vehicle elsewhere.

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