Jim Coleman Cadillac

Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Coleman Cadillac:
One of the worst service departments of any dealership i've ever dealt with. Jim Coleman Cadillac located in Bethesda Maryland has the absolute rudest and most disrespectful staff ive ever encountered. Not just once, but many times i've seen the same behavior. The service advisor(who i will not list by name) is extremely rude, even the employees at the pay register/cashiers office are also rude and are extremely unknowledable, all they know is how to ring up a customer, but if you have a question they can never help you. I own an Escalade, they treat me like I own a Kia and they are a Rolls-Royce dealer. Entire staff should be fired and replaced with people that have a new goal, aiming at acheieving not only outstanding but at least decent customer satisfaction. Will now service my vehicle elsewhere.

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