Brian Hartman

Great customer service and very easy to work with. Even though the dealership is being updated, it was very clean and comfortable. Even though the dealership is being updated, it was very clean and comfortable. More

by cmcbride0 Verified Customer Verified Customer

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A little over three weeks ago I brought in my 2015 Ram 1500, that I have Max Care warranty through Mopar on, to Luther Brookdale Dodge/Jeep/Ram service department. The front drivers wheel was squeaking an 1500, that I have Max Care warranty through Mopar on, to Luther Brookdale Dodge/Jeep/Ram service department. The front drivers wheel was squeaking and I told the service advisor that I thought it might be a wheel bearing issue. They did an inspection and told me that both front CV boots were torn and that they were putting in a warranty service claim to replace both front axels. I was also informed all brake pads and rotors, and tie rod ends needed replacement, even though I just had a dealer replace my front rotors and brakes less than 9000 miles ago. After a few days I called to check on the status of the repairs, and the service advisor informed me that MaxCare through Mopar Vehicle Protection (MVP) now required them to submit warranty claims via email and that the approvals often took longer. I went on a 6 day fishing trip and came back to find out that they had still not received approval for the warranty claim. I spent the next 4 hours talking to different MVP and customer care employees to find out that dealerships do have a phone number that they can call to expedite approvals, and moreover that the claim for my vehicle was approved 7 days ago. I messaged the service advisor and he informed me that him and the service manager had missed the email and were very sorry. My vehicle repairs were completed that day, they did not replace the tie rod ends and were not sure why that wasn't done. I picked up the truck and took it on a trip up to Walker the next weekend. I noted the same noises from the front end and thought it was curious. On my way back, going through St Cloud the bearing started to make a very loud metallic squealing and grinding noise. I pulled over and attempted to call the dealer but it was after hours. I paid for the $400 tow to have the truck brought from St Cloud to Brooklyn Park to let the dealer make the appropriate repairs. They following day the service advisor called and informed me that the front driver wheel bearing was bad, it needed a new water pump and the fan clutch required replacement. That day I told them that I needed this to be expedited and that I needed my truck, or a loaner, back in a week in order to pull my boat for a fishing trip. I messaged the service advisor to attempt to get a status on the warranty claim, where he again informed me that they could only send an email and that the phone number didn't work. I called the phone number 1-800-521-9922 and selected option 3 to check on the status of a claim approval, I was told this was only for dealer use and I wasn't able to validate the status of the approval. I called the service manager and advisor and asked them to please call the number to get the approval expedited. They told me they would and that they don't have any loaner trucks available. I was informed that they would get back to me today (Wednesday) as I needed the truck back tomorrow. I have still not received a call or message. I finally messaged back that I would pay for the repairs and could be reimbursed after approval was granted, still no answer. Very disappointed in the communication and customer service provided at Luther Brookdale Dodge/Jeep/ Ram in Brooklyn Park, MN. I'll provide an update to let you know how the whole experience ended, and if they are able to cover my towing costs to allow them to make all appropriate repairs. More

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Nice fella, excellent energy! I would recommend anyone to experience the wonderful service. Thank you I would recommend anyone to experience the wonderful service. Thank you More

by Bjordan680 Verified Customer Verified Customer

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Everyone was friendly, knowledgeable and patient with explaining things to me. I’ve been going to this dealership for almost 10years and have always had a wonderful experience! explaining things to me. I’ve been going to this dealership for almost 10years and have always had a wonderful experience! More

by CORIECOE Verified Customer Verified Customer

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Was told that a part would be held for my appointment. It wasn't. This fact was not communicated until hours after my appointment. Was lied to multiple times about what was going on during the time I was It wasn't. This fact was not communicated until hours after my appointment. Was lied to multiple times about what was going on during the time I was waiting. All of the communication was initiated by me and I'm sure they would have wasted more of my time had I not been persistent in trying to make sure whether my part was there. Was treated with disrespect and deflection when trying to understand the issue after the fact. Do not trust your vehicle to this incompetent group. More

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Had some issues with title and some mechanical issues but they made sure everything was good and up to my expectations before I received the truck. They were honest and kept me updated. they made sure everything was good and up to my expectations before I received the truck. They were honest and kept me updated. More

by DG.FITNESS Verified Customer Verified Customer

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Kind and courteous service. Well educated sales and service people that were very informative and honest with us. service people that were very informative and honest with us. More

by MZ_MCLYTE@yahoo.com Verified Customer Verified Customer

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