Brian Jackson | Page 4

Great service and attention to detail by everyone involved throughout my purchase! Courtney was very helpful in getting the add-ons I wanted for my Volvo V90 and I purchased it at a very competitive involved throughout my purchase! Courtney was very helpful in getting the add-ons I wanted for my Volvo V90 and I purchased it at a very competitive price. The whole team at Dean Team was friendly and knowledgeable throughout the process! Thanks to everyone at Dean Team Volvo! More

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Our car buying experience at Dean Team Volvo was flawless from the first moment we met Brian Jackson and his team. Not only was Brian in contact with us via email regarding time and availability, he was read from the first moment we met Brian Jackson and his team. Not only was Brian in contact with us via email regarding time and availability, he was ready with the separate models we were interested in and quickly had them ready for us to test drive. Upon entering his office, both my husband and I felt a mutual respect for each other and never felt pressured. He gave us time to speak alone, we communicated our concerns openly and honestly, and worked through a plan together. He worked efficiently together with his sales manager to expedite our paperwork and all kept us updated the entire time. Thanks to all! More

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BEWARE! Dean Team Volvo absolutely NO INTEGRITY! Drove down 1st time (from 40 miles away) to look at a Corvette that I was prepared to buy cash but the salesman COULDN'T FIND THE KEYS! Said the porter who down 1st time (from 40 miles away) to look at a Corvette that I was prepared to buy cash but the salesman COULDN'T FIND THE KEYS! Said the porter who parked it the night before was fired for smashing up other cars previously and may have taken the keys for that and other vehicles home. WOW! Imagine spending hours it takes to buy a car to have them go detail it and back it into a pole? Then came several talks with Scott Varnum & Brian Jackson. Again I'm writing a check IN FULL for this, we finally agree on a price that I would pay if I drove the car and liked it, they dropped the $199 processing fee down to $99. On Friday I was going to come but it was raining / it was a convertible so made appt Saturday and when I'm a block away from the dealership Brian Jackson emails me (had NO PROBLEM CALLING ME PRIOR) to say THEY SOLD IT! So to recap they higher people and it takes multiple instances of damaging vehicles before they fire them, they lose keys, and they can't keep their word when they know you're coming to buy a car. DO NOT deal these dishonest, lying xxxx!! Bill Dean should have the decency to offer me a newer Corvette with less miles for the same or less price plus make any enhancements that were on the 1st one BUT if you're reading this they have no decency....ZERO....they didn't reach out and MAKE THIS RIGHT....go elsewhere with integrity, there's none within DEAN TEAM! More

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My husband knows my disdain for auto dealerships and pushy car salesman, so much so, I purchased my last car through an online service. I told him that I would test drive the car with him, but I did n pushy car salesman, so much so, I purchased my last car through an online service. I told him that I would test drive the car with him, but I did not want to participate in the other buying processes. When we arrived, I sat in the car and did not enter the dealership. After test driving a few vehicles, he made a purchase. He had a fantastic buying experience which led me to return when I searched for an additional car. I contacted Brian Jackson. He listened while I told him what my budget was and the type of vehicle I wanted. Even though he was on vacation, he still assisted me. He texted me pictures of the car the same day and also followed up with a text message. Since it was the end of the business day, we made an appointment to test drive a car the following day. The vehicle matched our needs, and we were interested in making the purchase. Mr. Jackson began the process, and Grant Winnett (along with Lauren Caruso) helped facilitate our loan processing needs. For many years, I would look at advertisements for Dean Team Auto. Customer Service, communication, and follow-through are significant to me. Dean Team Volvo has impressed me with their excellent customer More

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The entire team was very helpful, knowledgeable and got us in/out quickly when purchasing our car. Brian and Scott went above and beyond to make us feel comfortable with the purchase we made. They were r us in/out quickly when purchasing our car. Brian and Scott went above and beyond to make us feel comfortable with the purchase we made. They were rock stars! More

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I started my car search in Mid-March and ordered a 2015 Volvo S60 with a little less than 51,000 miles on it through Carvana. After receiving an order confirmation via email. I then received multiple text Volvo S60 with a little less than 51,000 miles on it through Carvana. After receiving an order confirmation via email. I then received multiple texts via the following days reassuring the delivery date of March 23rd. March 23rd came and no car. I reached out to Carvana, and they stated there was a glitch in their system that made the vehicle to be put back into their inventory, and another customer has started the purchasing process. After several attempts in asking them to put a halt to the other customer's purchasing process, Carvana instructed me to begin searching for another vehicle. After heavy reluctance, I found another car in their inventory (2015 Hyundai Sonota, less than 51,000 miles on it). This vehicle was to be delivered on April 5th but to no avail. I received a text message on April 4th stating a delay, and it will not arrive until April 12th. So I reached out to a co-worker who has a strong relationship with the Dean Team, and the co-worker reached out to Scott V. (GM). He introduced me to Brian J. Brian, and I talked on the phone, and during his CNA (client needs analysis), he discovered my price range and vehicle style. Brian called me and stated they have me set up for financing and come in for a test drive. Due to my tight schedule, I was only able to come in the next day, but Brian wasn't going to be there. Brian communicated with Scott V., and when I got to the dealership, he introduced me to Pat P. Pat provided me with the car Brian picked out for me, and my wife and I went on a 30-minute test drive. I was very impressed with the 2018 Volvo S60, but the color wasn't me, and the monthly note was more than what I wanted. Pat P. went to work, and we test drove a 2016 Volvo S60 inscription platinum with 37,000 miles on it, with the color I wanted. That's when Grant G. (financing person) came into play. Grant G. performed a few magic tricks and got the payment within my budget. I am writing this review with the same model car that was to be delivered on March 23rd, which's a year newer and with 13,000 miles less, sitting in my driveway. It's not my timing; it's on God's timing. Thanks, Scott V., Brian J., Pat P. and Grant G.. More

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Brian was fantastic. We came in from out of state and he had everything ready to go. The deal went smoothly and we were in and out of the dealership, including the test drive, in an hr and a half. We wil had everything ready to go. The deal went smoothly and we were in and out of the dealership, including the test drive, in an hr and a half. We will definitely be using him again! Thanks Brian and Dean Volvo! More

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Brian has been the most upfront person I have met at a Dealership. Found the perfect car for me! Talked to me through the whole process and he delivered on his promises and did way more than any other dea Dealership. Found the perfect car for me! Talked to me through the whole process and he delivered on his promises and did way more than any other dealership has done. I Recommend him 110% More

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Brian was very easy to work with and went out of his way to make sure that every detail of the purchase went as smoothly as possible. If you are looking for a low key purchase in a high end environment - to make sure that every detail of the purchase went as smoothly as possible. If you are looking for a low key purchase in a high end environment - check in with Brian Jackson at Dean Team Volvo. More

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So helpful and patient. Shopping with my 19 year old was not ideal and he made it so easy. He showed up many options. It was perfect. not ideal and he made it so easy. He showed up many options. It was perfect. More

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