Brian Kline | Page 12

I needed a battery replacement as well as “the works” oil change. Some of the checks/inspections of the oil change were not completed and I had my rims damaged during the tire rotation. Brian Kline rose to t change. Some of the checks/inspections of the oil change were not completed and I had my rims damaged during the tire rotation. Brian Kline rose to the occasion as I wrote him an email detailing my issues and how pissed I was about everything in general. I left it up to him to right the wrongs; long story short, my rims were repaired well beyond my expectations and “the works” charges were taken care of. This goes out to Brian and others who helped this crappy situation become a positive one; THANK YOU! While I now have “repaired rims” instead of having them in their original OEM state, I’m overall pleased with the outcome as I know that Brian/CP Ford management could’ve simply denied their fault in damaging my rims and could have made this scenario much worse for me…as well as for them. Thank you, again! More

by JAMIE.BIZUBDPT Verified Customer Verified Customer

Helpful 0

Report | Print

I took in my 2019 F150 it took two weeks to get the approval for the warranty on the transmission but after we got the approval it took two weeks to rebuild the transmission they told me they would’ve approval for the warranty on the transmission but after we got the approval it took two weeks to rebuild the transmission they told me they would’ve been eight weeks out so two weeks is really good for them to bust it out and it runs and shifts like it’s brand new I am very pleased with the work Brian my adjuster that I was working with he was The best I will be taking my truck back here warranty or not it was worth them having my truck for a month I had rental service on my warranty so I had a vehicle for the whole month that they had my truck I will be buying my next vehicle when I’m ready from Coconut Point Ford More

by WILLIAMSNYDER1977 Verified Customer Verified Customer

Helpful 0

Report | Print

Tony is the most outstanding sales man that I have ever met. He always follows through with his commitments So easy to do business with! I would definitely recommend him to all my family and my friends met. He always follows through with his commitments So easy to do business with! I would definitely recommend him to all my family and my friends! More

Helpful 0

Report | Print

Brian did a great job with communicating the issues with my vehicle and I think this time we finally figured out what the problem was and got it resolved. my vehicle and I think this time we finally figured out what the problem was and got it resolved. More

by OHTHREECOBRA Verified Customer Verified Customer

Helpful 0

Report | Print

They treated me terrific and have earned my complete trust over the years with both my corporate and personal vehicles. trust over the years with both my corporate and personal vehicles. More

by GRAHAMDIEMER Verified Customer Verified Customer

Helpful 0

Report | Print