Brian Lehman

Overall I have had an amazing experience with this dealership. I bought my rogue here in 2016 and the whole process went very smoothly. I purchased a maintenance package when I bought the vehicle and dealership. I bought my rogue here in 2016 and the whole process went very smoothly. I purchased a maintenance package when I bought the vehicle and it has been very helpful for me throughout owning it. I have always gotten my tire rotations oil changes and have also bought tires here before. The staff has always been friendly and attentive to me. I visited the service center this weekend and after the service was completed was approached by who I’m guessing was the maintenance manager? But am not sure. This dealership is not over an hour away from where I live, so I came here because I had the maintenance package I previously purchased. There are two other Nissan dealerships closer to my house. The manager informed me that at my last visit I had used my final free oil change and tire rotation. Now the service on my vehicle has already been completed at this point and I’m being told for the first time that my package has been exhausted. I explained to the manager no one informed me of this at my last appointment when I supposedly used the last free oil change and rotation and that I wouldn’t have had the maintenance completed there if I knew that. He did offer me a discount on the service, but being that I live over an hour away and came for just this plan, I felt it wasn’t fair to me to find out after everything was completed. The manager comped the cost which was very nice, and the service tech apologized for the issue saying it was her fault. But I feel it wasn’t her fault but that at my prior appointment I should have been told that my last free services were being used that way I didn’t drive out of my way for service that could have been completed less than 10 minutes from my house. Only complaint, make sure everything is covered and what you expected before service starts, so you don’t get any surprises. The staff is very friendly! More

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