Brian Montes

This is by far and I mean by far the most honest ,transparent and world class experience I have ever had buying a vehicle. I walked through the door and was greeted in a prompt professional manor by ,transparent and world class experience I have ever had buying a vehicle. I walked through the door and was greeted in a prompt professional manor by Dan, who introduced himself as a product specialist! Man was he ever I have bought so many vehicles in my lifetime and never did I have a better understanding of the features and benefits that the Kia had that was far above the competition. What was amazing was the positive energy, and genuine happiness that the entire staff seem to have anyone that was in close proximity of me asked if I was taken care of and even though I replied that Dan was taking care of me they asked if I would like anything to drink while Dan was getting my vehicle. After I chose the model and trim based on all the knowledge shared by Dan and massive new car inventory that Bob Rohrman has, I was introduced to the Service manger and the General Sales manager. Ricki Perez who assured me that his staff has a common core belief that even though the sign on the door and his business card says Bob Rohrman it is me and every other customer that the staff works for. And that is before the sale, during the sale and forever after the sale and assured me that if I ever felt as though that was not happing to please let him know so that he can correct the issue and continue to strive for excellence. Wow ,Wow this is the Gm. First time ever has a Gm come out to speak to a potential customer I mean I have not even bought yet. I had experiences in the past were I had a complaint about a issue and would try to get a gm or owner to respond with no luck I. would get a automated email response with no follow up call. For this to happen meant a lot to me. When the Pricing was presented it was in a professional ,honest and transparent manner that it was a easy decision to do business with Dan ,.. Mr. Perez and the world class staff at Bob Rohrman Kia. A few days later I received a call from Dan making sure i was completely satisfied and also said if i was not comfortable working the features that he would come out to me if there was anything I was not sure on how to work on my new vehicle. Will forever be a customer of this organization and the professional caring culture that it has Thank you for everything !!!!! More

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Quick & efficient service. Another great service they drove me to Woodfield and then picked me up once my car was ready. It was so convenient. Another great service they drove me to Woodfield and then picked me up once my car was ready. It was so convenient. More

by BARILLC Verified Customer Verified Customer

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always a great buying experience thanks you Ricky Perez and staff cant wait for the new Kia store to come :) and staff cant wait for the new Kia store to come :) More

by Kristen Verified Customer Verified Customer

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Timely service was given in a friendly atmosphere and I was able to leave on time for another appointment was able to leave on time for another appointment More

by STEFANLEHNERT Verified Customer Verified Customer

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Bobby and his team are amazing. I was in for a recall and the whole process was seamless and quick. The service department is so respectful, efficient and knowledgeable. I was in for a recall and the whole process was seamless and quick. The service department is so respectful, efficient and knowledgeable. More

by HOFFMANNFAMILY5 Verified Customer Verified Customer

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Great service. Phil was amazing as always. I feel very confident in their work with my car. Phil was amazing as always. I feel very confident in their work with my car. More

by Bergerblue Verified Customer Verified Customer

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Service was exceptional! Porter drove me to Starbucks and car was finished in a timely matter. Thanks Rohrman Kia!!! Porter drove me to Starbucks and car was finished in a timely matter. Thanks Rohrman Kia!!! More

by Rcacini Verified Customer Verified Customer

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Service department is friendly, helpful and knowledgeable. They do a great job and we come there for all warranty work. However, the cost of routine maintenance is too high. knowledgeable. They do a great job and we come there for all warranty work. However, the cost of routine maintenance is too high. More

by JSSO Verified Customer Verified Customer

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I realized, because of the relative uniqueness of my Soul EV that this was going to be a big job. I appreciate the persistance of Service mana]gement in getting the new battery from Kia and keeping me infor EV that this was going to be a big job. I appreciate the persistance of Service mana]gement in getting the new battery from Kia and keeping me informed as we waited..That the job was covered by warranty was wonderful and says a great deal about Kia's service committment. Thanks to Fil and Isaac H in Service who kept me posted on progress and to thje service tech who did the work (i was introduced but don't remember his name).. And one more big thank you to Isaac Hidder for getting this over the finish line. The battery charges to original levels and since I bought the car used, it's better than it ever was since I've owned it. More

by Nathan.hobaugh Verified Customer Verified Customer

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Everyone is respectful, pleasant, and all round really great to work with. They treat me like I’m important to them, not just my business. great to work with. They treat me like I’m important to them, not just my business. More

by BISHOPSMAMA Verified Customer Verified Customer

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