In a time far away there was something called 'customer service'. It is alive, thriving and inviting to all at Bob Rohrman's Schaumburg Kia.
I am not related to any employee, you just won't believe that you can be treated with respect, understanding, consideration, and they turn your vehicle back as good as new. WITH A GREAT CAR WASH!

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Very professional and all employees worked very diligently to get me where i needed to be. I highly recommend this dealership. They are all a great team.

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We had a great time picking out our new Sportage. The sales team, management and financing department were all warm, friendly and helped put us into the right vehicle for both our day-to-day needs and financial parameters.

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Hi my name is Dorothy Butler i would like to take the time out to express how wonderful the customer service was from the time i walked in to the moment i walked out of the dealership. I really was in a bad situation and they did everything in there power to help me get another car and i walked out of there with a new car and a smile. Joanne, Dwight and chris i just want to say thank you from the bottom of my heart. A very special thank you to the manager in service name ross.!!!!!!!!!!!!!

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I traveled 300 miles (from Michigan) to buy a Kia because of the car's price, friendly sales people and top notch management. I would recommend this dealership to anyone..

Leonard K.

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My advice to anyone who is thinking about purchasing a vehicle from this dealership is STOP, and look somewhere different! If you don't believe me, check out the reviews on Yelp. As you will see from other consumer comments, this dealership has a pattern of horrible customer service conduct. At what point does someone come in and fix the situation? Our experience w/ this dealership has thus far spanned over the work life of 2 separate General Managers, and the current one (Mr. Meah) is worse than the previous one (and trust me, after dealing w/ the last GM, I didn't think it could get any worse! I was wrong.) My husband and I have never been treated as bad as we were by the folks at Bob Rohrman Kia of Schaumburg. We gave them over $26,000 of our hard-earned money for purchase of one of their 2013 Kia Optimas and -- to make a long story very short -- we now have a car with a tear in the back seat and dummy buttons from improperly installed heated seats. If I save even ONE PERSON from the HORRIBLE EXPERIENCE we had at this dealership, it would make my hardship worth it (or would at least make me feel better!). PLEASE do NOT buy from Bob Rohrman Kia of Schaumburg. Take your money elsewhere -- where the customer and customer service are still a priority. Good luck in your car search!

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My husband and I are very pleased with this dealership and the employees who helped us!. Not only did we find the perfect vehicle for us during our visit, but the whole sale process went pleasantly smooth. We were ale to get everything that we hoped for (low vehicle sale price, great trade in amount for our other car, low interest rate, payments within our monthly price range). PJ was a great help. I will recommend Schaumburg Kia to anyone I know who is in the market for a new or used vehicle.

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Everyone from sales to finance were extremely friendly and helpful. They found the exact Optima I was looking for. The wait was well worth it!

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Our first experience buying a car from Kia. We were lucky to have Joanna Krzesinska as our sales consultant. She was very professional & knowledgeable. She made the car buying experience a good one & Chris Kreft handled our financing needs smoothly & efficiently. Overall, good experience from start to finish.

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the whole buying process took almost four hours (!) by which time i was anxious to leave and wasnt paying as much attention as i should have. As a result of this, I was charged almost $400 for "etching" that was never explained to me (i was actually led to believe that it was a license fee) and that i never authorized. I later found out that "etching kits" can be bought for about $20. I was also charged for new plates and related dealer fees not knowing that i could have transferred my old ones at a much smaller expense. In fairness, I was reimbursed the etching cost when i complained to the corporate office and M. Rohrman's secretary was very apologetic and courteous. I hope these practices are eliminated from their sales techniques.

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