We found listings for a particular used Kia on cars.com and other websites (including the dealership website). Features and price looked good, so I inquired through the website to confirm the car was still available. I got automated email replies from a sales coordinator, as well as the manager, saying I would be well cared for. A very young salesperson did call to ask what I was interested in (why he would not know this, I have no idea); when I gave him the car's stock number, he said he would have to learn more about the car and call me back. I didn't hear back, so when I followed up, a different very young salesperson said they were busy and he'd take care of me. The car was listed as new, but had 8,800 miles on it and a record of two different titles; what was the story? He confirmed the car was available but couldn't answer my questions about it. I asked him if he'd email me some info and he said, "I'm not really a techie kind of guy; I don't use email, why don't you come in?" (It's 2015: Who doesn't use email?) My wife also called and asked if the car would be available if we came in on Saturday to see it. She was assured, yes.
Long story short, after several somewhat frustrating days of email and calls, all encouraging us to come and see this specific car.... When we got there Saturday, no one really knew who we were or what we were talking about, and, after learning about us and being shown the listing for the car we wanted to see, it was no where to be found. After waiting for more than an hour, getting increasingly steamed, we were informed the car was at a different location, and in fact had already been sold. I pretty much blew a gasket. We were then offered a chance to drive a new version of the model, so we could at least get the feel of it. We were adamant that we did NOT want to buy new but, so long as that was fully understood, we'd invest some more of our time and at least salvage the visit by getting my wife behind the wheel. After the drive, instead of being given information on a search for another used model of our liking, we were asked if we'd consider buying new. This time it was my wife's turn to get mad (by this time, I was no longer angry, just exhausted. We'd been at the dealership for 2+ hours).
I'd like to say that this amounted to "bait and switch," but honestly, I don't think this sales team is even smart or skilled enough for that. They're not bad people, really. But the place is simply not well managed, and the staff is made up of apparently low-paid and poorly trained people who deserve better. Please do not waste your precious time here.