Brian Moore
Brian Moore at Toyota Marin

Brian Moore | Page 4

Used Car Direct Sales

Toyota Marin

445 Francisco Boulevard East
San Rafael, CA 94901

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rated
92 Reviews

Brian, has lived for more than 25 years in the Bay Area, where he attended high school and college. He has many satisfied Toyota Marin Customers due to his Total Commitment to Customer Service, and to integrity. A lover of the outdoors, when Brian has days off he can be found mountain biking, golfing, and heading to Tahoe.

not yet
rated

92 Reviews

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Dealership Experience

15 yrs, 3 mos

Industry Experience

15 yrs, 3 mos

92 Reviews of Brian Moore

January 31, 2019

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Employee Rating

Don’t shop anywhere else My friend recommend Brian Moore since I was looking at a new Toyota. After meeting with Brian and going over what we needed we settled ona certified T More

by Rundontwalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 14, 2019

Toyota Marin responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 31, 2019

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Simple process I’ve known Brian for a few years and when my car was stolen I contacted him once the insurance company settled with me. He’s very professional and was More

by Ellan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 14, 2019

Toyota Marin responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 31, 2019

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Bitter sweet My old Toyota was wrecked by uninsured driver. I want happy about shopping for a another car. Brian was empathetic and explained many of his customers More

by Bill1939
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 14, 2019

Toyota Marin responded

Hello Bill and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Brian was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Diana Kennedy - General Manager - 415.257.4343

December 31, 2018

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Employee Rating

Made a bad situation better My car was damaged beyond repair and Brian and the Toyota Marin team we’re able to find just he right car for me. Brian also found some items in my ol More

by Michelle82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 04, 2019

Toyota Marin responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Diana Kennedy - General Manager - 415.257.4343

December 31, 2018

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Employee Rating

Long drive but worth it Brian was so easy to deal with. Most of the terms were agreed on before I got there. So most of the paperwork was ready by the time I got there. It wa More

by BrownB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 04, 2019

Toyota Marin responded

Brown, we loved reading this review! Happy customers are our aim, and it appears Brian really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, Diana Kennedy - General Manager - 415.257.4343

December 31, 2018

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Employee Rating

Second purchase from Brian We passed on our car to our son and daughter and didn’t want to spend the money on a new car. Brian Moore found us a Certified Toyota in good conditio More

by MCM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 04, 2019

Toyota Marin responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. I’ll be sure to pass on the compliments to Brian! Take care! Diana Kennedy - General Manager - 415.257.4343

November 30, 2018

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Employee Rating

Everything was smooth and simple I’ve bought cars from Brian Moore in the past. He was unable to help when I arrived so his coworker Tu Nguyen was able to help us. We had already sett More

by SpecialK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tu Nguyen

Dec 05, 2018

Toyota Marin responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with multiple car buying experiences that were just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Diana Kennedy - General Manager - 415.257.4343

October 30, 2018

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Employee Rating

Great Purchase Experience Our sales rep, Brian was not pushy, he followed through with everything he said he would and made sure we felt like we were being treated honestly and More

by RaynaHess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 02, 2018

Toyota Marin responded

What an enjoyable review to read. It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Sincerely, Diana Kennedy - General Manager - 415.257.4343

September 30, 2018

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Employee Rating

We came we saw we bought If you’re viewing a used car at toyota marin pay attention to the used car address. It’s a couple blocks from there new car building. It was a pretty More

by Childsplay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 09, 2018

Toyota Marin responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Diana Kennedy - General Manager - 415.257.4343

September 29, 2018

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Not quick but easy We’ve been a toyota marin customer for many years. Brian Moore was easy to work with though the paperwork took some time since it was so busy. But we More

by Frankarl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 09, 2018

Toyota Marin responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Diana Kennedy - General Manager - 415.257.4343

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