Brian Siegel | Page 5

Dissapointed responded

It's interesting you say you heard the way I spoke to the receptionist, as she told me no one was available at that time to help me since Sam was in the parking lot with another customer. When I asked for help from someone else she said no one was available. So someone must have been lying. I only grew frustrated with her when she refused to get anyone to help me. Also, I must then assume everyone who calls your dealership is on speakerphone of what you're saying is true. Second, Sam most definitely did curse at me, as well as raised his voice. And yes, I did get upset as any customer would when they are being lied to by a company. Sam guaranteed not once, but twice that the reciept would be available, further saying he would personally deliver it to my home. Both times I needed to call the dealership to find out that you were unable to fulfill your guarantee. Therefor, why would I trust or believe him when he offered to fax it to the insurance company. Finally, Brian told us it was the only charge we would pay at the dealership that day. If you are told it's the only charge, any reasonable customer would assume it is the only charge. If there were two charges it should be stated we will be making one payment now, then a second upon signing the contract. Stop trying to push blame back on the consumer and just admit that you are trying to spin this to make it seem like your company fulfilled your promise.