Brian Steadman

Worst service department in WPB. On 5/13/23 I took my Challenger to get serviced at Arrigo WPB. I took a video of the vehicle before it was taken into the service building, and Ant On 5/13/23 I took my Challenger to get serviced at Arrigo WPB. I took a video of the vehicle before it was taken into the service building, and Anthony Salvatierra (service agent) took one as well. Once the vehicle came back from the service building, I looked around the car and noticed two scratches on the lip of the front driver rim. I informed Anthony Salvatierra right away, and he noticed that the tire was also slashed. I showed him the video I took before the vehicle was taken in for service to prove it wasn’t like that before they took the car in. Anthony Salvatierra was then very skeptic and acting as if I was crazy by stating the fact that my vehicle was damaged by the service department. The person that worked on the vehicle was called to come look at the damage, and first thing out his mouth is "I hope I didn't scratch your car." Then the agent informed me that his manager will reach out on Monday. No calls on Monday, but I was not surprised. I called and was told they will send the manager an alert as he wasn’t available. Waited Tuesday till I just went there in the evening. Spoke with the manager, and he had all types of excuses as to why they didn't reach out. Went there to get it fixed today as agreed with the manager and was called an xxxxxxx by this weird childish guy they have working there doing I don’t know what, guess they didn't like the fact that I had a video of the car right before they took it in for service. Now they seem surprised I don't want them to fix anything at their place, and seem to be unwilling to pay to cover the cost to fix what they damaged. SAVE YOURSELF A HEADACHE AND GO ELSEWHERE. More

Helpful 0

Report | Print

Every time I go to this dealership for service I always have a five star experience. No matter which service agent I work with they all demostrate high levels of professionalism. Most Chrysler dealershi have a five star experience. No matter which service agent I work with they all demostrate high levels of professionalism. Most Chrysler dealerships I've been to for service are great, but this one stands out. More

by CH Verified Customer Verified Customer

Helpful 0

Report | Print

Great fast service, with all your Mopar parts and Accessories Quickly available. Most all service writers are friendly and knowledgeable Accessories Quickly available. Most all service writers are friendly and knowledgeable More

Helpful 0

Report | Print

I have been coming to Arrigo for service since 2009, when we moved to Florida. At the time, I had a Town and Country. I am now on my second Town and Country, purchased at Arrigo. The service department is e we moved to Florida. At the time, I had a Town and Country. I am now on my second Town and Country, purchased at Arrigo. The service department is extremely professional and the service advisors are friendly and knowledgable. More

Helpful 0

Report | Print

The parts guy was really helpful in finding my 1993 jeep wrangler parts to make my day wrangler parts to make my day More

Helpful 0

Report | Print