Brittney Toth

Would not recommend. No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introd No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introduction, just a simple hello so I wasn't even sure I reached the dealership. When I asked if this was MB of Scottsdale, he replied like I was out of line. Poor representation of a dealership. More

Helpful 0

Report | Print

I made an appt and took my brand new GLB 250 with 3500 miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service center. Many days it is well over 100 degrees outside and I have an infant who travels in the car with me frequently. He and I have both been overheating inside our $40K car and decided it was time to address the issue. I arrived for my appt (which I had made 3 days prior online) and was greeted with a rude service tech mgr type who asked as I pulled in "for what and who" I was there for. I gave the name of the service advisor with whom the appt was scheduled. The person retreated quickly and came back several minutes later to inform me that the service advisor Brittney I had the appt with was "off" today. Instead, he would get into the passenger seat to walk me thru the AC controls to make sure I was pushing the right buttons. I am a 45 year old person who has owned over 10 cars. I did not require this training. This was their "fix" of this problem. However, no fix happened. My car was not even received into service. And I was told to go away. However, the problem still persists. And, if one of these valley Mercedes dealers does not fix it soon, there is going to be a huge lawsuit around this issue. Heat related child car deaths are not a joke. My baby overheated very badly today as the AC never kicked in after 30 minutes of driving this afternoon. Mercedes needs to fix this issue. Nobody spends this kind of money on a car to get a sub par cooling system. But at least you expect the service dept will step up if there is an issue with this kind of investment. I hope someone reads this who cares. POOR POOR service at this MCB Scottsdale dealer. Try another. The valley has plenty. More

Helpful 2

Report | Print

Excellent Service Dinu was extremely nice, knowledgeable, and helpful in the course of my purchase. He was also quick to follow up on anything that I needed "after the Dinu was extremely nice, knowledgeable, and helpful in the course of my purchase. He was also quick to follow up on anything that I needed "after the sale." I would certainly recommend Dinu to any prospective buyer of a Mercedes. Everyone at the dealership that I came in contact went out of their way to be nice and helpful, which I greatly appreciated. More

Helpful 1

Report | Print

World Class experience I recently purchased a new SL550 and my experience was nothing less than amazing, Bojan the sales person was incredible and the overall experience was I recently purchased a new SL550 and my experience was nothing less than amazing, Bojan the sales person was incredible and the overall experience was fantastic. More

Helpful 0

Report | Print

AMAZING!!!!!!!! I really appreciate Brittney and all her great customer service.!!! She is an AMAZING asset to this company. Thank you Brittany keep doing great work. I really appreciate Brittney and all her great customer service.!!! She is an AMAZING asset to this company. Thank you Brittany keep doing great work. More

Helpful 0

Report | Print

Great Experience JEff Carlo was great to work with. The entire staff is awesome. Best Mercedes dealership in Arizona. I had a great experience. I will highly recommend JEff Carlo was great to work with. The entire staff is awesome. Best Mercedes dealership in Arizona. I had a great experience. I will highly recommend to everyone More

Helpful 0

Report | Print

Above and beyond service Brittney Toth always goes above and beyond to make sure that all my service needs are met. She is always very friendly and I enjoy working with her. Brittney Toth always goes above and beyond to make sure that all my service needs are met. She is always very friendly and I enjoy working with her. She is awesome! More

Helpful 0

Report | Print