Bryan Beniger

Really reached out for us to get us our vehicle! Great customer service for us. Great customer service for us. More

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My visit was 100% hassle free. I was in and out with my lifetime oil change in no time. Service personnel were prompt, professional, knowledgeable and courteous. I was in and out with my lifetime oil change in no time. Service personnel were prompt, professional, knowledgeable and courteous. More

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Bryan was Kind, honest and extremely helpful. Didn't make me feel stupid and I understood everything that was done l Didn't make me feel stupid and I understood everything that was done l More

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Very disappointed, month after we sign the agreement I'm still getting loan inquiries letters. The cost of the maintenance agreement was never mention by the salesman. still getting loan inquiries letters. The cost of the maintenance agreement was never mention by the salesman. More

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I put the deposit on the vehicle 2 weeks prior to coming to Helena to pick up the FJ. After I had shown up at the scheduled time to test drive and pick up the FJ Cruiser I waited for 4 hours in the lobby be to Helena to pick up the FJ. After I had shown up at the scheduled time to test drive and pick up the FJ Cruiser I waited for 4 hours in the lobby before looking at any paperwork. All of the information I had submitted for financing approval was incorrect. As I was talking with the Salesman about concerns I had about the vehicle I was assured that the issues I seen evidence of (permanent brake dust deposits on rims, possible rust issues, and a cracked and chipped windsheild) were checked out and it was a, in the words of the salesman, "a certified pre-owned vehicle and was thoroughly checked out." I was also told that the vehicle was in Montana it's entire life, which eased my rust issue worries. This was a lie. I found out after I had insured the vehicle and had gotten a carfax report that the vehicle had spent most of its life in New York state and the Northeastern United States. I was talked out of any extended warranty of the vehicle because of being told the only warranty available would only cover the motor and transmission, NOTHING ELSE. This vehicle was also covered in dust, water spots, and had a substantial bird droppings deposit on the passanger side door. There was also, what i am guessing, is some finger nail clippers, hair ties, random papers, some candy wrappers, a lighter, and other random items under the seats and in the center console that did not get cleaned. Fast forward to 1000 miles or 2 weeks later. I had contacted the salesman and the financier because my front rims were already covered in brake dust. I was told they were working on it and would get back to me. I would hear nothing back from either of them. I would receive a post card from Lithia saying they forwarded my paperwork to Walla Walla County for title work and registration two weeks after I has signed the paperwork and taken the vehicle. I have still not seen or been able to track down anything on getting my vehicle licensed through the state of Washington, as of yet. I was pulled over by a Walla Walla Country sherriffs deputy and informed that the cracks in my windsheild were not legal in the state of Washington (which was something I brought up to the salesman and he assured me it was legal). I was given a verbal warning and told to fix the cracks IMMEDIATELY. This is a $250 deductible through my insurance. Back to the brakes..........the back brakes have gotten to a point of complete failure, the front brakes will need completely redone (pads, rotors, and calipers). The issue with the back brakes can possibly be a master cylinder issue, or best case new rotors, pads, and calipers. I took it to a trusty notable local shop in Walla Walla to get an idea of a price I would have to pay to get this vehicle roadworthy. They stated it would be over $1000 in just parts to fix issues I was assured were not issues and were thoroughly checked. A few days ago there is a squealing and grinding sound coming from the front driverside tire that is worse when turning right and lessens when turning left. Unsure what is causing this new issue, but more than likely it is a bearing issue. I contacted Lithia AGAIN today and was lucky enough to talk to another salesman today. He told me due to me signing an AS IS paper there is nothing that they would do, said goodbye and hung up the phone. I have put less than 2000 miles on this vehicle, not even made the first payment yet, not been able to license or pay taxes on it, and I am looking at between $1500 and $3000 to make it roadworthy and legal to drive down the road. I understand that I did sign an AS IS document, but I was also assured it had passed all checks and I could "drive it across the country", when I left the lot. There is also 4 open recalls on the vehicle that could have been taken care of by taking it literally next door to the Toyota dealership while it sat for 2 weeks. This is a unforgivable experience. More

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Bought a 15 dodge challenger that was advertised as "inspected certified pre-owned" I also ordered a 2022 Ram 3500, this will be important later. Turns out, the 15 challenger wasn't a certified pre o "inspected certified pre-owned" I also ordered a 2022 Ram 3500, this will be important later. Turns out, the 15 challenger wasn't a certified pre owned vehicle, and lithia had actually never even inspected it. What's worse is they had been doing regular service on it for 2 years for the previous owner, and didn't notice the driveline about to fall out, didn't notice the pcv valve had been bad. Long enough that the entire air filter was clogged with dirt and oil, I mean clogged. I still have the filter. Why that was missed in 2 years of regular service appointments is beyond me. The alignment on the vehicle was so out of shape that at 80mph it shook violently and pulled to the right hard. The tires unevenly worn. So to be sure it wasn't just a tire issue, I bought a new set of tires the day after purchasing the car. Turns out the issue was indeed the alignment, funny how this also missed inspection. The transmission was having trouble deciding what gear it needed to be in, and would not engage right away after a stop. The car has been in a significant accident, and had substandard repairs that were not reported to carfax. This would've been caught by any inspection at all. When I brought these issues up, I could get no return calls. Go to the dealership and the salesman hides from me. The GM refuses to speak with me, and sends out a salesman who tells me to call an attorney. They will not fix anything, or pay for repairs elsewhere. This car is under warranty! They then tried to claim the vehicle wasn't a certified pre owned inspected car. Luckily I have a screen grab of the advertisement to prove that's a lie when this goes to court. So the Truck. When you order the truck you sign an agreement stating that you can cancel the order up until the date of delivery, but doing so will cost you 1000 dollars. I figured if I only lost 1000 more dollars to not have to deal with them again, that it was a far better wager than risking 85 thousand dollars to see if they suddenly become ethical. They refuse to let me cancel the order. I now have an attorney involved, and am trying to get FCA to take action to pull their products from the dealership. Don't buy from these guys. They are crooks who hide behind attorneys. More

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Lithia of Helena was really great from having some inventory on the lot to working with me on pricing and financing! inventory on the lot to working with me on pricing and financing! More

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I bought a brand new 2020 power wagon back in Oct. Im a travel nurse and they knew I pulled a camper and I asked about the towing and they said it would pull anything just fine... they failed to tell me th travel nurse and they knew I pulled a camper and I asked about the towing and they said it would pull anything just fine... they failed to tell me that it had a soft suspension and wasn't good for towing, they flat out LIED to me just to make a sale. Now I'm stuck with a truck that doesn't tow worth a crap and the radio has some kind of software glitch cause it only works half the time.. Now im paying for a truck that isn't good for towing my camper which is how I make my living and can't even listen to the radio half the time.. they also talked me into buying an oil change package, but failed to tell me it was only good at lithia dealerships (which I'm never around cause I'm traveling for work) so it's basically useless. Will NEVER buy another vehicle there and will discourage anyone I know from buying there as well. More

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Terrible, horrible, awful, UNETHICAL business practices through this dealer and due to the actions of Brian Hanna, Christian Rupp and Chad Nethery. These guys are gonna run this dealership into the ground through this dealer and due to the actions of Brian Hanna, Christian Rupp and Chad Nethery. These guys are gonna run this dealership into the ground with just HOW MANY INDIVIDUALS THEY HAVE FINANCIALLY ABUSED and put in horrible situations with their vehicles. These people DONT CARE ABOUT THE CUSTOMER. THEY CARE ABOUT CLOSING THE DEAL AND TAKING YOUR MONEY!!! people are speaking out and this is finally getting the publicity it needs!!! More

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Worst car buying experience of my life. SINGLE WOMEN AVOID AVOID AVOID!!! Left in tears. Was super excited to work with Lithia when they approved me even though I have really bad credit. I was told AVOID AVOID AVOID!!! Left in tears. Was super excited to work with Lithia when they approved me even though I have really bad credit. I was told I needed to come test drive the one vehicle I was approved for “right away.” I arrived with my two toddlers (single mom) and Tanner was nice and patiently waited with my kids while I moved my car seats into the car I was interested in. Things took a turn for the worst after the test drive. We went inside to talk numbers and first, the price was $2500 more than the price listed online. I confronted Tanner about this and he told me “he didn’t know the price.” I started to lose faith in him quickly as no matter how I crunched the numbers, even at 23% interest (which I know is outrageous, it’s my fault for bad credit) the price was coming out to be $35000 for a $15000 vehicle. Tanner had to get someone else to bring the price down which made me think he didn’t know what he was doing. I tried to haggle that price a bit because the mileage was high and the car wasn’t exactly perfect, so he left to “crunch numbers” again. They went from offering me $1500 on my trade to $0 just because I was uncomfortable with the starting price. Now, I know my car is a piece of crap, but to go from allowing it on a trade to not is CRAZY to me. They also sited the higher price due to “bank fees” but no bank fees were listed. I advised that I wanted my mechanic to check out the vehicle before committing to anything and Tanner got extremely frustrated and began pressuring me even harder to the point I wanted to run out of there and cry. I let them know I was done and asked that they bring the vehicle back around to my car so I could move the car seats back over. I waited in the cold for a while and they didn’t (and you know how long it takes to get car seats out so it was a while) so I had to walk two toddlers and two car seats around the building with NO help. I’ve never been treated SO BADLY at a dealer. It was obvious that “making the sale” was everything to them (its the last day of the month) and they couldn’t have cared less how it was done. I was uncomfortable from the moment I walked in the door and the pressure never stopped. I will never ever ever go back and will just pay cash for a vehicle elsewhere. More

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