Bryan Casey
Bryan Casey at Lia Nissan of Colonie

Bryan Casey

Service Advisor

Lia Nissan of Colonie

2233 Central Ave
Schenectady, NY 12304

4.8
36 Reviews
4.8

36 Reviews

Write a Review

36 Reviews of Bryan Casey

April 15, 2026

Dealership Rating
Employee Rating

Absolutely horrible service department! Damaged our 4 month old Sentra (essentially brand new) when brought in for warranty issue and then tried to pass the buck onto another Nissan dealers More

by rmasterpolo
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Timothy Russo

Apr 16, 2026

rmasterpolo responded

Nissan Customer Care will be in contact with your dealership and possibly the owners of Lia Auto Group concerning this matter that took place at your dealership in Colonie NY.

Apr 16, 2026

rmasterpolo responded

I contacted Nissan Corporate and filed a formal complaint concerning this dealership. We notified Nissan Corporate concerning this dealership issue. Everything has been documented with photos attached. Waiting on a response from them. Told them that since this dealership is responsible for the damage to our vehicle that they will need to make it right and restore the vehicle to its original factory condition. If the vehicle is going to be in their body shop (where it should have gone to in the first place), then they will need to provide us with a loaner vehicle while our vehicle is being repaired.

October 01, 2025

Dealership Rating
Employee Rating

Patrick was an excellent salesperson answered all my questions. Told me all I need to know about the Nissan Frontier show me all the stuff inside. I'm hoping I have a good relationship with Lia Nissan. More

by Bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 03, 2025

Lia Nissan of Colonie responded

Bill, thank you for giving Patrick a 10 for his exemplary assistance. We're delighted his expertise and insight helped you have an accommodating and comfortable dealership experience. Please don't hesitate to reach out if we may be of service to you again!

September 19, 2025

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Employee Rating

Bryan Casey kept us apprised of needed services and did everything asked of him. We were satisfied with his assistance. More

by Hmweisburgh
Recommend Dealer
Yes
Sep 24, 2025

Lia Nissan of Colonie responded

We're happy you enjoyed an accommodating and thorough visit with Bryan. It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lia Nissan for the best service.

August 26, 2025

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Employee Rating

Ryan was very very efficient and helpful. Made my visit seem less. Did not try and over sell. More

by lild0063
Recommend Dealer
Yes

Other Employees Tagged: Dustin Rose, Ryan Myers

Aug 27, 2025

Lia Nissan of Colonie responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Ryan provided you with nothing less. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 21, 2025

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Employee Rating

I have been buying vehicles from them for years, service is great I have dealt with Bryan Casey in the service department always satisfied with the service! More

by Yankees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Attansio

Aug 25, 2025

Lia Nissan of Colonie responded

Thank you for your kind review! We truly appreciate your continued business, and we're glad Bryan has always taken such great care of you and your vehicle. Thank you for making Lia Nissan your #1 choice for service.

July 24, 2025

Dealership Rating
Employee Rating

Bryan Casey is always so pleasant to work with. He greets myself and my TWO pups every time with a smile and a ready to help attitude! Keep him...not everyone has that quality of service! Thanks Ni More

by Two Puppies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2025

Lia Nissan of Colonie responded

Thank you for recognizing Bryan's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time he and the Lia Nissan team may serve you and your puppies.

July 21, 2025

Dealership Rating
Employee Rating

Bryan Casey took great care of my service appointment. He explained everything that needed to be done and what should be done in next service appointment. More

by dchriss1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2025

Lia Nissan of Colonie responded

Thank you for your trust in our service team! We're happy Bryan provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you.

July 01, 2025

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Employee Rating

Bryan Casey did a great job! Listened to what I needed and followed through with calling my husband. Like I asked him to before starting repairs on my vechile. Appreciate his pro More

by melissacardin1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

Lia Nissan of Colonie responded

Melissa, thank you for your terrific review of Bryan and the Lia Nissan service department. Your satisfaction means everything to us, and we appreciate hearing from people who have been assisted by our awesome team. Safe travels until next time!

April 28, 2025

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Lia Nissan has friendly and helpful staff always willing to go out of their way to make sure you are satisfied More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Rose

Apr 28, 2025

Lia Nissan of Colonie responded

We're really pleased the Lia Nissan team continues to earn your confidence and trust with their diligence and support. Thank you for your positively glowing feedback, Patty!

April 24, 2025

Dealership Rating
Employee Rating

Bryan Casey is the best. This man does what he says and sees it through. I return because I know the work is getting done by people who care, not just a paycheck mentality, a More

by xxxxx to the wall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Challacombe

Apr 25, 2025

Lia Nissan of Colonie responded

Thank you for reporting on the exceptional work Bryan has done for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Nissan for the highest quality service.

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