Timothy Russo
Timothy Russo at Lia Nissan of Colonie

Timothy Russo

Service Manager

Lia Nissan of Colonie

2233 Central Ave
Schenectady, NY 12304

3.4
5 Reviews
3.4

5 Reviews

Write a Review

5 Reviews of Timothy Russo

April 15, 2026

Dealership Rating
Employee Rating

Absolutely horrible service department! Damaged our 4 month old Sentra (essentially brand new) when brought in for warranty issue and then tried to pass the buck onto another Nissan dealers More

by rmasterpolo
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Casey

Apr 16, 2026

rmasterpolo responded

Nissan Customer Care will be in contact with your dealership and possibly the owners of Lia Auto Group concerning this matter that took place at your dealership in Colonie NY.

Apr 16, 2026

rmasterpolo responded

I contacted Nissan Corporate and filed a formal complaint concerning this dealership. We notified Nissan Corporate concerning this dealership issue. Everything has been documented with photos attached. Waiting on a response from them. Told them that since this dealership is responsible for the damage to our vehicle that they will need to make it right and restore the vehicle to its original factory condition. If the vehicle is going to be in their body shop (where it should have gone to in the first place), then they will need to provide us with a loaner vehicle while our vehicle is being repaired.

October 01, 2025

Dealership Rating
Employee Rating

Patrick was an excellent salesperson answered all my questions. Told me all I need to know about the Nissan Frontier show me all the stuff inside. I'm hoping I have a good relationship with Lia Nissan. More

by Bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 03, 2025

Lia Nissan of Colonie responded

Bill, thank you for giving Patrick a 10 for his exemplary assistance. We're delighted his expertise and insight helped you have an accommodating and comfortable dealership experience. Please don't hesitate to reach out if we may be of service to you again!

February 03, 2025

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Employee Rating

Bryan Casey's dedication to customers at Lia Nissan was evident today when he took my truck in for repair last minute and without even knowing what the trouble was. You certainly have ease of mind and can More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2025

Lia Nissan of Colonie responded

Cindy, Thank you for leaving Bryan this terrific review! We are glad to hear that he took stellar care of you and your automotive needs. We are happy to know that his dedication to customers is evident and took your truck in last minute without even knowing what the trouble was. Please do not hesitate to let us know how we may be of further service to you.

July 17, 2024

Dealership Rating
Employee Rating

Ryan Myers provided top notch customer care with me and outstanding service for my Frontier. More

by cacastren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2024

Lia Nissan of Colonie responded

We're glad to hear that! Thanks for sharing your appreciation of Ryan and the care and attention he provided to you and your Frontier. We wish you the safest of travels until the next time you come to see us!

July 08, 2024

Dealership Rating
Employee Rating

As always my appt for an inspection was awesome. Dustin Rose is 100% an outstanding asset to Lia Nissan. He offers everything from a donut to a courtesy car wash; keeps informed throughout your stay More

by Kathleenyurgans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Casey, Dustin Rose

Jul 09, 2024

Lia Nissan of Colonie responded

Kathleen, thank you for taking a moment to share positive feedback on Dustin! We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!

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