Bryan Olsen

Extremely Unprofessional Experience I had a highly disappointing experience with Audi Henderson in July 2025. The salesperson wss Diego P. and his Sales Manager was Bryan O. After extensive negotiatio disappointing experience with Audi Henderson in July 2025. The salesperson wss Diego P. and his Sales Manager was Bryan O. After extensive negotiation on an internet sale with Diego and Bryan, they requested that I submit my driver’s license, insurance details, and other personal information so they could send me a link to provide a cash deposit on the car to "hold it" until I arrived at their dealership 30 minutes later, of course implying we had reached an agreed-upon deal. I was told I’d receive a link to send my deposit immediately after sharing my personal information with them, but after making me wait about 30 minutes, the sales rep came back and said his manager had taken the deal away because another customer in the showroom had begun to negotiate for the same care and was willing to pay more as part of a trade-in. This is extremely unprofessional and unethical. It’s troubling that they collected my personal information under the impression of a finalized deal, with no warning that they would subsequently back out after clearing using my deal as leverage to coerce the other buyer to pay more for a car that had been on sitting on their lot unsold for months. When I raised concerns, management made no meaningful effort to resolve the situation or to prioritize customer experience. The response "These things happen sometimes." And. I only received vague assurances about how my personal information would be handled until I further escalated the issue. The tactics I experienced were unsavory, misleading, and showed little regard for integrity or customer trust. Stay away from Audi Henderson. More

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My daughter and I recently helped our friend, Patty, buy a car and went to Ann Trakhman at Audi Henderson. It was by far the smoothest and most pleasurable car shopping experience we’ve ever experienced. An a car and went to Ann Trakhman at Audi Henderson. It was by far the smoothest and most pleasurable car shopping experience we’ve ever experienced. Ann was so attentive and made the process fun. If you are ever looking for an Audi or any car for that matter, go see Ann! I will only recommend Ann to my family and friends going forward! More

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From sales to service it’s always a pleasure walking into this dealership…..everyone is so courteous and very well informed regarding all Audi makes and models…..love my car!!! this dealership…..everyone is so courteous and very well informed regarding all Audi makes and models…..love my car!!! More

by KQBARTO Verified Customer Verified Customer

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Ann and Brian made the buying experience a pleasure. Thanks Audi Henderson for a great car and a great deal. Thanks Audi Henderson for a great car and a great deal. More

by sradke Verified Customer Verified Customer

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This is our 7th car purchased from Bryan Olsen. As always, the experience was quick, painless and very smooth. Because of this, we will continue to purchase vehicles from him. Third time workin As always, the experience was quick, painless and very smooth. Because of this, we will continue to purchase vehicles from him. Third time working with Rachel from Finance, and she is always very helpful and through when explaining the documents you are signing. First time working with Ann Trakham and she was very helpful and attentive to what we wanted and needed. Her follow-up has been tremendous to make sure we are happy with our selection. Will, assistant manager used car reconditioning was very helpful in getting some issues taken care of quickly and properly. VERY HIGHLY RECOMMENDED WHEN LOOKING FOR A USED OR NEW CAR! More

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I thoroughly enjoyed my automobile shopping experience with Kambiz; he exhibited genuine care and professionalism throughout. Additionally, I am grateful to Bryan, the sales manager, and Brian Alba for hi with Kambiz; he exhibited genuine care and professionalism throughout. Additionally, I am grateful to Bryan, the sales manager, and Brian Alba for his assistance in navigating the car acquisition process. Overall, the entire process was remarkably effortless and seamless. More

by NKOUSHKAKINEJAD Verified Customer Verified Customer

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