Bubba Ruffner
Bubba Ruffner at Chevrolet Buick GMC Cadillac of Murfreesboro

Bubba Ruffner

GSM Sales Director

Chevrolet Buick GMC Cadillac of Murfreesboro

960 John R Rice Blvd
Murfreesboro, TN 37129

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24 Reviews
not yet
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24 Reviews

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24 Reviews of Bubba Ruffner

March 05, 2025

Dealership Rating
Employee Rating

Demon', Jimmy, and Bubba were fantastic in assisting my client with his new Hummer 3X! Demon' helped with securing the vehicle and the delivery process and made sure everything went smooth. Jimmy and Bub More

by The 615 Middle Man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JIMMY BARNARD , Demon'

Mar 09, 2025

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hello, we're glad to hear our staff took such great care of you! Here at Chevrolet Buick GMC of Murfreesboro we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

April 16, 2024

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Employee Rating

Antonio Hunt did a good job with our Buick Enclave , everything went well thank you More

by Lmluna02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn Ashcraft , Antonio Hunt

Apr 17, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we are pleased to hear of your experience with us here at Chevrolet Buick GMC of Murfreesboro. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

August 30, 2020

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Employee Rating

Excellent sales and service, lots of smiling faces and they know the product they sell and service very well. And my car gets cleaned every time I come in. Thank you GM Murfreesboro! More

by Pkdobson411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2020

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hello, thank you so much for your feedback about Chevrolet Buick GMC of Murfreesboro! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

May 12, 2020

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Employee Rating

Lost the keys to my Duramax.Wouldn't honor warranty on a Lost the keys to my Duramax. Wouldn't honor warranty on a blown cp4 pump. Tried to charge me $10k for rebuild would not take care of a customer who g More

by Tampabaydsm
Recommend Dealer
No
Jun 01, 2020

Chevrolet Buick GMC Cadillac of Murfreesboro responded

We would like to know more about the situation to determine a course of action. General Motors determines warranty claims on vehicles that are still under factory warranty, which yours should be with under 30,000 miles on it. Additionally, General Motors compensates us for warranty work so there would be no good reason for us to not "honor" the warranty. Unfortunately, we were unable to contact you directly based on the handle used for the review. Please feel free to reach out to Ron Van deKraats, our Service Manager, at 615-893-6600 to discuss what transpired. Sincerely, GM Murfreesboro Management Team

October 26, 2019

Dealership Rating
Employee Rating

Great sales process start to finish. Mark was an excellent sales person who worked hard to make sure I was happy, got the most for my trade, and went home in the car I wanted. Everyone wa More

by Malacondra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Ashcraft, Mark Barnwell

Oct 29, 2019

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Malacondra, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Chevrolet Buick GMC of Murfreesboro to have earned it. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

September 13, 2019

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Employee Rating

Friendly Staff Our Salesman Stewart Ogg was exceptional!!!! Listened to our needs. Also the finance Mgr was very friendly and explained all the "perks" very well! Wo More

by BettyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Butch Bugg, Stuart Ogg

Sep 15, 2019

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Betty, thank you for your positive review. We're glad to hear that you found our team here at Chevrolet Buick GMC of Murfreesboro so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

August 20, 2019

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Employee Rating

Buyer beware is the most accurate phrase you can make about this dealership. I purchased a 2013 Cruze with 86k in March 2019. In mid-June, I noticed the coolant was low, so I brought it to Pep boys and they More

by ccdanby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Stuart Ogg

Aug 21, 2019

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Mr,/Mrs. Customer, A vehicle is like humans in that if you go to the doctors one day your healthy, the next day you wake up and you are sick. the doctor could not have known the day before as no symptoms showed up. When a vehicle is inspected if it is not leaking fluid externally, smoking, making noise, the fluids are in the vehicle, and no Check Engine lights, there is no way to know what is going on internally in a motor. As long as the vehicle has under 100000 miles and under 10 years old we will put a LIFETIME Powertrain warranty that covers what we can not see in order to provide piece of mind to cover unforeseeable problems that may arise. I apologize for any inconvenience this may have caused you.

Aug 23, 2019

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Mr./Mrs. Customer, I take complaints about the company I work for very seriously and we do care. The following is what I read about your vehicle check engine light and I quote "The funny thing was, after the first two weeks my check engine light came on". This was just copied out of your original complaint. Again we are truly sorry for any inconvenience this may have caused you.

Aug 24, 2019

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Mr./Mrs. Customer, I apologize for the inconvenience. If we had known there was an issue WE WOULD NEVER HAVE SOLD THE CAR. It doesn't make good sense and it is not in our business model to sell something we know is broken, then have to fix it after we sell it to you to ONLY inconvenience you. Makes sense right? All I am trying to say is telling the world that we sell broken cars to only have you bring then back so we can fix them, on our dime, doesn't make good business sense. I promise if we had known we wouldn't have sold the vehicle to save yourself and us the aggravation. WE STAND BEHIND ALL OF OUR PRODUCTS AND ALWAYS DO WHATS BEST FOR THE CUSTOMERS WITHIN REASON. Again I apologize for the inconvenience.

Aug 22, 2019

ccdanby responded

The check engine light was on. Looks like you half-xxx read my review just like the service you provided.

Aug 24, 2019

ccdanby responded

I am simply stating that I said the light was on. Because in your response you said, "and no Check Engine lights, there is no way to know what is going on internally in a motor." Since the check engine light was actually on, you should have known something was wrong with the motor. These are your own words. So there is no excuse besides total incompetence. This why I am frustrated and very xxxxxx about having to spend 2k. You should have seen something wrong because the car obviously wasn't running correctly with the light on. But you told me everything was fine and I mistakenly trusted GMC Cadilac of Murfreesboro.

Aug 28, 2019

ccdanby responded

If I had a good experience, you'd expect or at least hope that I would tell the world. But the fact remains that, you sold me a broken car. So, of course, I am going to tell the world about this horrible experience. That's the truth.

June 05, 2019

Dealership Rating
Employee Rating

Worst place to buy EVER. Service dept is a JOKE Well I did this review once but it is so hid among all the other crap you cant find it. Hopefully this one gets seen! We bought our truck a 2014 Silv More

by Buckhunter42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Ron Van De Kraats, James Ruffner, Lawrence Madison , Josh Edwards

Jun 24, 2019

Chevrolet Buick GMC Cadillac of Murfreesboro responded

We understand that our General Sales Manager, Bubba Ruffner, has reached out to you to discuss your concerns. Customer satisfaction is extremely important to us and we look forward to working with you to resolve the issues. Sincerely, Gm Murfreesboro Management Team

February 15, 2019

Dealership Rating
Employee Rating

Best Car Experience Will and Bubba helped my sister and I make purchasing a vehicle fun and exciting. They were helpful and patient throughout our entire process. They to More

by Meme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Nicholson

Feb 16, 2019

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hello, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!

February 11, 2019

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Employee Rating

Awesome Will and Bubba was extremely helpful. Will definitely be back for my next car. I got the car I wanted for the right price. My sister got the car of he More

by tktaz2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2019

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hello, we are very happy to have provided you and your sister with such a positive experience! We understand that it's an important decision where you purchase your vehicles from, and are so grateful to have been chosen! If you have any questions about your new cars, please do not hesitate to give us a call, we're always happy to help. Take care!

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