CLARISSA MARGARET GROSE

Excellent service and very knowledgeable! Friendly and no pressure. Highly recommend. They went above and beyond!! Friendly and no pressure. Highly recommend. They went above and beyond!! More

by ITTYBITY28 Verified Customer Verified Customer

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‼️Buyer Beware‼️ I’m writing this review to warn other buyers about a very deceptive practice at VW of North Tampa. I purchased a truck from this dealership and was charged almost $4,000 for two warran buyers about a very deceptive practice at VW of North Tampa. I purchased a truck from this dealership and was charged almost $4,000 for two warranties, which were listed on my paperwork as “accessories.” I repeatedly asked multiple times if these warranties could be removed. Each time, I was told they came with the vehicle and could not be taken off. I went forward with the purchase because I genuinely love the truck and I still do, but something didn’t feel right. I contacted the warranty companies directly, and they informed me that the warranties actually come with the vehicle for free and that there should have been no cost at all. I immediately contacted the dealership. Over the past two months, I have been run around nonstop, despite being told over the phone, via email, and through text messages that the warranties would be canceled and the money refunded to my lender. As of today, that has not happened. Because of this, I have filed formal complaints with: • The Attorney General • The Department of Highway Safety and Motor Vehicles (Dealer Compliance) I have also attached a photo of my proposal so others can see how the warranties were misrepresented as “accessories.” Please be very careful when reviewing your paperwork here. Ask questions, read everything line by line, and do not assume anything “comes with the car.” Learn from my experience and don’t fall for it. More

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Extremely good service and welcoming environment. Accommodations were excellent and the new building is wonderful Accommodations were excellent and the new building is wonderful More

by ZEKOLETTIS Verified Customer Verified Customer

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Buy a car here if you want to, or do not if it suits you More

by SCHERERMATTYice Verified Customer Verified Customer

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1) never told me that the maintenance department was 2 days behind 2) service advisor not very helpful with updates on my car 3) inaccurate description of work that needed to performed on my car days behind 2) service advisor not very helpful with updates on my car 3) inaccurate description of work that needed to performed on my car More

by FREDSAID0 Verified Customer Verified Customer

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I always feel very taken care of when I'm here! Everyone is so nice and inviting. Everyone is so nice and inviting. More

by LMCCURDIE Verified Customer Verified Customer

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Overall really good service! !! Clarissa was super easy to get into contact with and is super knowledgeable. !! Clarissa was super easy to get into contact with and is super knowledgeable. More

by LEAHSALCI Verified Customer Verified Customer

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Clarissa was amazing. She made the process so easy. I would purchase another car from her. She made the process so easy. I would purchase another car from her. More

by robzamore Verified Customer Verified Customer

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The staff is so quick and efficient while explaining every step clearly! Couldn’t be happier with my lease and now purchase! every step clearly! Couldn’t be happier with my lease and now purchase! More

by PAIGEGLASER Verified Customer Verified Customer

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As a returning customer I always feel welcomed. Thanks to Clarissa and Daniel for making the old lease turn in and new vehicle selection enjoyable. Thanks to Clarissa and Daniel for making the old lease turn in and new vehicle selection enjoyable. More

by JOSEROVER Verified Customer Verified Customer

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