SONDRA M NARCISO

Dustin is always very helpful, greets me by name, friendly and honest. I also really appreciate Tristan as the mechanic - he takes the time to explain everything to me and has suggestions as to prope friendly and honest. I also really appreciate Tristan as the mechanic - he takes the time to explain everything to me and has suggestions as to properly diagnose any issues with my car. There is a very positive and upbeat energy in the service department that I did not feel for a while ... whatever changes you have been making, they have been very positive changes. There was a Service Advisor - he was a taller guy, kind of bald, and had glasses - nothing against him personally, but I did not like having my car checked in with him. He just did not have an upbeat personality. I have not seen him the past couple of visits. I prefer to go to Dustin. More

by danielshelley03 Verified Customer Verified Customer

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I experienced Great customer service and communication throughout the process of my services. Thank you. throughout the process of my services. Thank you. More

by JSWMCLARK Verified Customer Verified Customer

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Everybody was great. Highly recommend looking her for your next vehicle purchase. Super friendly low pressure. Highly recommend looking her for your next vehicle purchase. Super friendly low pressure. More

by dianagracesurratt Verified Customer Verified Customer

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Dustin was great. Your review making me type a 15 word minimum is so annoying. Your review making me type a 15 word minimum is so annoying. More

by DHEATH6 Verified Customer Verified Customer

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Updated 7/29/2022: Accompanied my brother in law with his purchase of an ID.4 form VW of North Tampa and everything went as smooth as silk! Great crew with Nick, Sondra (their manager - sorry forgot you his purchase of an ID.4 form VW of North Tampa and everything went as smooth as silk! Great crew with Nick, Sondra (their manager - sorry forgot your name), and even Otis in finance! Great transaction and went as expected. No surprised or B.S. - Highly recommended. 9/2021: I bought one of and have both of my ID.4s serviced at VW of North Tampa. Experiences thus far have been excellent. I would not hesitate to recommend VW of North Tampa Service or Sales. More

by Wtatun Verified Customer Verified Customer

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Attempted to force me to purchase permaplate on my car prior to them placing it on the car. We then had to hassle over the price, over multiple days which ended up them placing it on the purchased unit ev prior to them placing it on the car. We then had to hassle over the price, over multiple days which ended up them placing it on the purchased unit even though they were very aware we were unhappy about it. When I went to view the car, I was told I couldn’t see it because it was in service then swept off to do paperwork, even though I wasn’t able to view the unit. While waiting for paperwork, and discussing the price of the Permaplate, the on duty manger decided it would be a perfect time to yell across the room that we shouldn’t be complaining because both the unit we were looking at and the other customer’s unit were discounted so we should NOT be complaining. I’ve worked in finance and other parts of the industry to know that the customer service from this dealership is a joke. More

by Kayla Verified Customer Verified Customer

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Easy to work with. Sondra was helpful and enthusiastic throughout the whole process. Hope the service department is the same way. Sondra was helpful and enthusiastic throughout the whole process. Hope the service department is the same way. More

by nickmachuca21 Verified Customer Verified Customer

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Always a pleasure to work with Sondra Narciso and the staff there. This is my 2nd car purchase from here and it was a very easy process. staff there. This is my 2nd car purchase from here and it was a very easy process. More

by PETER.M.MULLER Verified Customer Verified Customer

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Excellent experience from start to finish! Loving the new ride for family road trips near and far! Loving the new ride for family road trips near and far! More

by MARCOS RIVERA Verified Customer Verified Customer

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Excelente servicio y una muy buena atención de todo su personal de trabajo,muy buen trato personal de trabajo,muy buen trato More

by YERLISRODRIGUEZ Verified Customer Verified Customer

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