Caitlyn Tait

I'm very angry with the dealership. I purchased the extended deal where anything should be covered that goes wrong and I'm now being told that southern won't honor that contract. I will I purchased the extended deal where anything should be covered that goes wrong and I'm now being told that southern won't honor that contract. I will never buy there again. More

Report | Print

Did not feel as if I was treated properly as far as my expectations of the dealership expectations of the dealership More

by Joverton223 Verified Customer Verified Customer

Report | Print

They were great. We had an intermittent issue that was hard to spot but they test drove the vehicle multiple times to try to pinpoint things. They made following up w We had an intermittent issue that was hard to spot but they test drove the vehicle multiple times to try to pinpoint things. They made following up with them super easy and everyone was super nice. More

by BENJAMINPERDUE23 Verified Customer Verified Customer

Report | Print

They can never seem to answer the phone. Getting them to try to process a repair claim through my warranty is like pulling teeth and the last time it took three trips in person to the dealer Getting them to try to process a repair claim through my warranty is like pulling teeth and the last time it took three trips in person to the dealership to get my repair covered. Finally unable to complete my repairing the timeline we had discussed resulting in me, not having a vehicle for an entire weekend. More

by Kbcars Verified Customer Verified Customer

Report | Print

Caitlin is very professional with Great Customer Service Skills, She was very attentive to my needs and answered all of my questions, She is a Great Asset to the Dealership, We Enjoyed our wait time. Thank Skills, She was very attentive to my needs and answered all of my questions, She is a Great Asset to the Dealership, We Enjoyed our wait time. Thank You Caitlin More

by Pieriza14 Verified Customer Verified Customer

Report | Print

They cared for my vehicle as if it were there own. I look forward to doing business with them in the future. I look forward to doing business with them in the future. More

by PASTORFLIP71 Verified Customer Verified Customer

Report | Print

Very pleasant experience, overall pleased with service provided. Exceptional customer service I will be returning for all future maintenance needs. provided. Exceptional customer service I will be returning for all future maintenance needs. More

by ri Verified Customer Verified Customer

Report | Print

It's ok, 1hr 25min and I had an 830 appointment. Some one came in after I was there AND got service AND before my appointment service. Oh yes, I only had an oil change and tires rotated. I did not Some one came in after I was there AND got service AND before my appointment service. Oh yes, I only had an oil change and tires rotated. I did not get a printout . More

by johnnie Verified Customer Verified Customer

Report | Print

I needed some work done on my car and I talked to Caitlyn about it being under warranty and she contacted the warranty company and got everything squared away with them and the work was done quickly about it being under warranty and she contacted the warranty company and got everything squared away with them and the work was done quickly More

Report | Print

The waiting area was clean and well stocked. The technicians were friendly and helpful. The work was preformed quickly and I was back out on the road in no time. I enjoy the free oil changes and The technicians were friendly and helpful. The work was preformed quickly and I was back out on the road in no time. I enjoy the free oil changes and safety inspections because I use the service shop at the dealer where I purchased the car. More

by patti.ann.1960.virginia Verified Customer Verified Customer

Report | Print