Carlo Verde
Carlo Verde at Manly Honda

Carlo Verde

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.9
57 Reviews
4.9

57 Reviews

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57 Reviews of Carlo Verde

October 31, 2025

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Employee Rating

Embarrassing We bought our 2018 Odyssey from Manly Honda a couple years ago. The windshield wipers just stopped working. We had to buy a new motor for it. The rental cars don't fit all of our kids, very inc More

by Arnerich.m
Recommend Dealer
No

Other Employees Tagged: Carlo Verde

Oct 31, 2025

Manly Honda responded

I’m really sorry to hear about your experience and the frustration this caused. I completely understand how tough it is to be without your Odyssey for that long—especially when you’re juggling family transportation. While Honda determines warranty coverage, we never want our customers to feel dismissed or unsupported. Your feedback means a lot, and I’d really like the chance to talk and see how we can make things right. Can I please get your phone number from our records to look into this? Please feel free to reach out to me directly. My phone number is 707-535-1163. Thank you for taking the time to share your experience—it helps us do better. Jose Rocha Customer Experience Manager Manly Honda

October 23, 2025

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Great customer service. Always helpful and keep me up to date with the progress of my vehicle. More

by MICHELEJESSEMARTINEZ
Service Price Transparency
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Recommend Dealer
Yes

October 17, 2025

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Thank you Carlo for making my visit as smooth as possible. I appreciated that you walked me through the requirements of where the gas level had to be for service on the fuel pump recall since I have More

by heidibrand
Service Price Transparency
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Recommend Dealer
Yes
Oct 23, 2025

Manly Honda responded

Thank you for being part of the Manly Honda family! We truly appreciate your trust and continued support. All of us at Manly Honda

September 17, 2025

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Great service provided each time , Petaluma constantly over charges when where service there we live there More

by Nmainaris3
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2025

Manly Honda responded

Thank you for being our customer and sharing your feedback; we sincerely appreciate it! Best regards, Your Manly Honda Team

August 29, 2025

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I wish you had a sign in the customer waiting area that asked people to go outside to have loud phone conversations with their speakers on. No one needs to listen to calls like that. It is very annoying. More

by JoanE
Recommend Dealer
Yes

Other Employees Tagged: Carlo Verde

Sep 02, 2025

Manly Honda responded

Thank you for sharing feedback. We appreciate you and your business! Until next time Your Manly Honda Team

August 21, 2025

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Everything was handled perfectly and professionally. The waiting are was very clean and comfortable. I am very happy . More

by ELVA-MAE
Service Price Transparency
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Recommend Dealer
Yes
Aug 26, 2025

Manly Honda responded

Hi, and thank you for being our customer and sharing your feedback. We truly value and appreciate it! Until next time, Your Manly Honda Team!

August 12, 2025

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Good service and washed my vehicle this time which was nice . Had a screw on the tire after which I may of picked up after picking up the car More

by HOLLY.AUSTINSON
Service Price Transparency
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Recommend Dealer
Yes
Aug 12, 2025

Manly Honda responded

Hi Holly - Thank you for being our customer and sharing feedback on your most recent service visit. We strive to always provide a five-star experience, and we fell short. My name is Jose Rocha, Service Drive Manager, and I would like to better understand how we can improve to ensure we don't make the same mistakes. Is there a time I can call and take a few moments of your time? I look forward to hearing how we can improve. Best, Your Manly Honda Team!

August 03, 2025

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Carlo Verde provided me a STELLAR customer service experience! He goes above and beyond when he sees a customer even when he just walked into the lobby and that is what exactly he has done. His authen More

by Bunny516
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 04, 2025

Manly Honda responded

Hi Bunny516, Thank you for being our customer and sharing feedback about your recent service visit. We aim always to provide a five-star experience, and I see that we fell short this time. I couldn't find your profile with your username. I’d appreciate more details on what went wrong so I can share that with our team to learn and prevent similar issues in the future. You can reach me at 707 535 1163 or email: jrocha@manlyauto.com. I will be back on Wednesday and Thursday, available from 9 am to 6 pm. Hope to connect soon. Until then, take care. Best, Your Manly Honda Service Team!

July 23, 2025

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It was a bit difficult getting my service scheduled. But once that was done, the service was completed in the time predicted. I was able to get a loaner car that was nice while the work was done. The on More

by JANETTTE-12
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: I really don’t know who I worked with.

Jul 24, 2025

Manly Honda responded

Hi JANETTTE-12, My name is Jose Rocha, Customer Experience Manager. Our mission is to provide a five-star experience, and we failed. Can I get the six-digit phone number located on the top of the repair order from your most recent visit to better understand what transpired? I can be reached at 707 .535 .1163 or by email at jrocha@manlyauto.com. I'd love to remove and replace the cabin air filter at no cost to you in hopes of eliminating the scented air product. Looking forward to speaking with you! Your Manly Honda Team!

July 10, 2025

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Efficient and easy to check in and out my vehicle. Kept me informed throughout the day. More

by CAZABILLIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany Dunn

Jul 15, 2025

Manly Honda responded

Thank you for choosing Manly Honda and sharing your feedback! We truly appreciate you and your support. Thank you also for allowing us to serve you. Until next time, Your Manly Honda Team!

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