Carlos Castellanos

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you were treated well and that everything was explained clearly throughout the process. Most importantly, we’re happy we were able to help you get the car you wanted. We appreciate your trust and hope you enjoy your new vehicle! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear Carlos, Jesse, and Paul were patient and helpful throughout your visit. They’ll really appreciate the recognition. Thank you for choosing us—we look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the fantastic review! We’re so glad to hear Sara and the team delivered exactly what was agreed upon and that the entire experience met your expectations. Following through on our word is important to us, and we’re happy that came through in your purchase. We truly appreciate the recommendation and look forward to helping you again when it’s time for your next vehicle! — Envision Ford/Lincoln Team

Envision Ford of Oxnard responded

¡Muchas gracias por su excelente comentario! Nos alegra mucho saber que recibió un servicio amable y que todo fue excelente. Agradecemos sinceramente su recomendación y su confianza en Ford. ¡Será un gusto atenderle nuevamente!

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you enjoyed the experience and that Sam took excellent care of you. His ability to listen and share his knowledge is something we truly value. We appreciate you choosing us and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear that Alie was very knowledgeable and made a strong impression. We truly appreciate your confidence in him and look forward to welcoming you back later this year for your next purchase. Thank you for choosing us.

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear you received great, convenient service and appreciated our team’s strong work ethic and high-quality vehicles. We truly appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

I’m very sorry to hear about the condition of your truck at pickup and the unfinished work on your tailgate. That’s absolutely not the experience we want for our customers, and I understand your frustration — especially after being told we’d follow up. I’m going to look into this personally to ensure the repairs are completed promptly and correctly. Please reach out to me directly so I can expedite the process and make sure your truck is returned in proper condition. Thank you for bringing this to my attention — I appreciate the opportunity to make it right.

Envision Ford of Oxnard responded

I’m thrilled to hear you had such a spectacular experience with our dealership. It’s great to know our sales team made the process pressure-free and smooth, and that our finance department impressed you as well. Helping you into two vehicles in one day is no small accomplishment, and I’ll be sure to share your kind words with the team. Thank you for your trust and recommendation — it means the world to us!