Carlos Castellanos

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you enjoyed the experience and that Sam took excellent care of you. His ability to listen and share his knowledge is something we truly value. We appreciate you choosing us and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear that Alie was very knowledgeable and made a strong impression. We truly appreciate your confidence in him and look forward to welcoming you back later this year for your next purchase. Thank you for choosing us.

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear you received great, convenient service and appreciated our team’s strong work ethic and high-quality vehicles. We truly appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

I’m very sorry to hear about the condition of your truck at pickup and the unfinished work on your tailgate. That’s absolutely not the experience we want for our customers, and I understand your frustration — especially after being told we’d follow up. I’m going to look into this personally to ensure the repairs are completed promptly and correctly. Please reach out to me directly so I can expedite the process and make sure your truck is returned in proper condition. Thank you for bringing this to my attention — I appreciate the opportunity to make it right.

Envision Ford of Oxnard responded

I’m thrilled to hear you had such a spectacular experience with our dealership. It’s great to know our sales team made the process pressure-free and smooth, and that our finance department impressed you as well. Helping you into two vehicles in one day is no small accomplishment, and I’ll be sure to share your kind words with the team. Thank you for your trust and recommendation — it means the world to us!

Envision Ford of Oxnard responded

I’m glad to hear you had such a positive experience with our team and found us professional and honest to work with. It’s also great to know you appreciated our clean store and wide selection of vehicles

Envision Ford of Oxnard responded

I’m so glad to hear Armando and Carlos made your first electric vehicle lease experience such a positive one. Their knowledge, patience, and commitment to providing excellent customer service really stand out, and it’s wonderful to know they helped you feel confident enough to lease not one but two vehicles. I’ll be sure to share your kind words with both of them — they’ll truly appreciate it. Thank you for your trust, loyalty, and willingness to recommend us to your friends and family. We look forward to welcoming you back again!

Envision Ford of Oxnard responded

I’m glad to hear Carlos and our Envision Ford team treated you well and made the process pressure-free. Listening to your needs and delivering the right solution is exactly what we aim for. Thank you for your trust — we look forward to helping you again in the future.