Carlos Guzman | Page 3

Thanks It was a pleasure working with Carlos Guzman. His professionalism and dedication to solving the problem were commendable. I highly recommend Jeff H It was a pleasure working with Carlos Guzman. His professionalism and dedication to solving the problem were commendable. I highly recommend Jeff Hass, and Carlos in particular. Great job! More

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Tonys Tribute Right before New Year's, my Tributes ABS switch came on. I was concerned about traveling during the holidays and was not sure if the repairs could be Right before New Year's, my Tributes ABS switch came on. I was concerned about traveling during the holidays and was not sure if the repairs could be made in time. Carlos Guzman came to the rescue and was able to have the repairs completed on New Year's eve. The techs checked out my car and found another service issue which was also repaired at the same time. Awesome job Carlos and team !!! I am very satisfied with the work done and the professionalism of this team. More

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Had an emergancy, Carlos Guzman my hero Last Friday 12/812/14 my Mazda Tribute quit on the feeder of Katy Freeway about 0600. Yes all the crazy drivers were swerving. Had an emergency tow to Last Friday 12/812/14 my Mazda Tribute quit on the feeder of Katy Freeway about 0600. Yes all the crazy drivers were swerving. Had an emergency tow to Jeff Haas Mazda (where else of course) and there was my friend Carlos Guzman opening the doors to the service center a few minutes early to help me. He got all my details correctly and supplied me a loaner car quickly so I could drive to get cash for the tow truck driver and then on to work saving lives. He kept me updated during the day. I got all fixed and he really takes care of me got what maintenance was due after checking whole truck out. He knows I come back to Mazda for all my service needs and he knows I need a dependable vehicle for my life. This is the first review I have received even after having my Tribute since 2009 and having all my service needs fulfilled at this service center. Thank you Carlos Guzman for helping make my life safer, easier, and less stressful. More

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Satisfied Mazda Owner!!!!!! OMG, where do I begin?. From the moment I walked in, to the first service change, etc. I've never experienced such great service the way I did at Jef OMG, where do I begin?. From the moment I walked in, to the first service change, etc. I've never experienced such great service the way I did at Jeff Haas. My salesman, Robert Cunningham was, AMAZING!!!!!!! He was there for me from start to finish. He understood my needs and fulfilled them. I also would like to extend an awesome thank you to, Danyel, Finance Representative!!!!!!!! She was super nice and very understanding. She even worked with an awesome finance company to lower my APR!!!!!!!! Talking about a great, affordable monthly payment. I definitely can't leave out the Service Team!!!!!!! Carlos Guzman was great. I just recently did my 5,000 mile service change, 11/24/14, and everything was conducted in a timely manner. My vehicle was serviced at the appointment time given, and I was thoroughly explained of the work completed. I will definitely recommend Jeff Haas to everyone!!!!! I'm enjoying every moment of my 2014 Mazda 3. Keep up the excellent work guys!!!!!!!!! ?? More

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Excellent Service! A couple of weeks ago my GPS said I should turn and I did ... onto a rutted clay road in the rain. It took me a bit to get out of the mess I had gott A couple of weeks ago my GPS said I should turn and I did ... onto a rutted clay road in the rain. It took me a bit to get out of the mess I had gotten in to. After my 'mudding' incident my little Mazda 2 had just a little trouble. It was riding rough, but, only at speeds above 70 mph. I scheduled a Saturday appointment with my Service Advisor, Todd Troublefield. Todd was off on Saturday, so, Service Advisor, Carlos Guzman helped me. I explained my unfortunate off-roading experience. Carlos Guzman understood the issue completely. When I got my car back she was fixed! I love to drive and that is how I work off stress, so, it was a great relief that they were able to get her all back in balance and riding smooth. I had gotten a clump of clay in the front floorboard that had hardened and I expected to have trouble getting that out. I didn't have to worry about that either. They had vacuumed the interior and gotten that monster out of my front floorboard. I'd like to say thanks to everyone at Jeff Haas Mazda for helping me and my little Mazda 2 last Saturday. You did a great job! Anne More

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Service Review - Carlos Guzman Working with Carlos and the Service department is always amazing. Carlos always texts me during the day to let me know what they doing in the shop, wh Working with Carlos and the Service department is always amazing. Carlos always texts me during the day to let me know what they doing in the shop, when I can pick up my car and what the price will be. He is always honest about the work which will need to be done and what it will cost. Overall - always a great experience! More

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Review for Carlos Guzman I get my Tribute serviced at this dealership because I think the world of Carlos, he goes the extra step to make sure I understand what is going on wi I get my Tribute serviced at this dealership because I think the world of Carlos, he goes the extra step to make sure I understand what is going on with my SUV - he is a great guy and I trust him More

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Carlos Guzman/Jeff Haas Ever since I purchased my Mazda 3, I have always serviced with Jeff Haas, Carlos Guzman has always gone that extra to ensure that I am getting the bes Ever since I purchased my Mazda 3, I have always serviced with Jeff Haas, Carlos Guzman has always gone that extra to ensure that I am getting the best service possible. Outstanding service with outstanding personel. Would definite recommend to anyone to take their vehicles there. More

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Very happy customer I can't say enough nice things about Carlos Guzman who was my service advisor during my last trip. He was friendly and immediately made me feel my ca I can't say enough nice things about Carlos Guzman who was my service advisor during my last trip. He was friendly and immediately made me feel my car would be well cared for and he went far and beyond any of my expectations by getting Mazda to agree to participate in adjusting the cost of a major repair. When I had a question about one of the repairs he immediately contacted the shop foreman and had him talk to me explain what had been done and made sure I understood. Allan Hempel was also terrific. My Mazda 3 is 5 years old and runs like a new car...it truly will Zoom Zoom thanks to the good service it receives at Jeff Hass Mazda. It's a 20 mile drive one way for me to get to the dealership but I bypass a number of closer repair shops to get quality service from qualified people. My only complaint, and it's not really a complaint, but I was less than impressed by the women at the reception desk in the service department. I hope Jeff Haas recognizes quality people in their service department and rewards them appropriately. Thanks again Carlos! Well, I was very happy until I tried to submit this review...I have entered the requested info several times only to be asked for it again and again...soon I will just quit! More

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Outstanding Service with great price I took my mazda 5 to a dealership (name withheld) for repairs, the quote was in the thousands (which was ridiculous) but when I took my mini van to Je I took my mazda 5 to a dealership (name withheld) for repairs, the quote was in the thousands (which was ridiculous) but when I took my mini van to Jeff Haas dealership, not only was Carlos Guzman polite, friendly and welcoming. He gave me the details of my car issues and an estimate. He helped me through the rental car process (by the way, the rental car price was very good). The initial arrangement was that the repair work on my car will kickoff the next day due to a full schedule but I was surprised when I got a call from him few hours later saying ' m'am your car is ready'. The best part was the final cost of repairs that he gave me which was less than half of the initial quote fom the other dealership. (The price was very goood). I told him when i went to pick up my car that they have me as a customer for life (for as long as I have a Mazda Vehicle). Lara More

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