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Carlos Hernandez
Carlos Hernandez at Braman BMW Miami

Carlos Hernandez

Internet Sales

Braman BMW Miami

2060 Biscayne Blvd
Miami, FL 33137

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4.4
14 Reviews

Specialties & Trainings

Finance and Insurance Management

4.4

14 Reviews

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14 Reviews of Carlos Hernandez

September 06, 2025

Dealership Rating
Employee Rating

My experience was ok the loaner service was exceptional. My customer service was not helpful More

by FELICIAJACKSON377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez, Andres Sanchez, Jairo Ruiz

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Sep 06, 2025

Braman BMW Miami responded

We're sorry you didn't have a 5-star experience, Felicia, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 03, 2025

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Employee Rating

Was over all a good experience but they never gave me a second remote keyfob that I requested numerous times More

by NASWAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 03, 2025

Braman BMW Miami responded

Thank you for your review. Quality customer service is always our number one priority, and we appreciate your candid feedback. Thank you again for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

August 15, 2025

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Employee Rating

Service was very good. Customer service was excellent. I was very pleased and satisfied. Thank you. More

by MARIOLUCASRUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez, Andres Sanchez, Jairo Ruiz , Alex Cruz, Service Dept. Excellent service.

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Aug 15, 2025

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

July 24, 2025

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Employee Rating

Nice, professional I feel always treat with respect professionalism and I been a customer for at least 14 years More

by MICHELLESMALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez, Andres Sanchez, Jairo Ruiz

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Jul 24, 2025

Braman BMW Miami responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

June 30, 2025

Dealership Rating
Employee Rating

Very fast and responsive service center. Will definitely come back and bring my vehicle agian More

by YASH.KHOSLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Jorge Velazco, Salvador Lopez, Andres Sanchez, Jairo Ruiz , Javier osona in sales was amazing

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Jun 30, 2025

Braman BMW Miami responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Braman BMW Miami. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

June 29, 2025

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Employee Rating

Terrible service from salesman. It was the car I wanted so I bought it there. Wouldn’t do that again. . More

by rwb100mph
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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Jul 02, 2025

Braman BMW Miami responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

June 26, 2025

Dealership Rating
Employee Rating

This is a beautiful dealership. The staff is friendly and will work with you. These are high-end vehicles so proceed with caution. More

by GEGRIFFIN1160
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 26, 2025

Braman BMW Miami responded

It's great to hear that Carlos and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

June 18, 2025

Dealership Rating
Employee Rating

Sales person and manager were helpful, respectful and returned calls. I will recommend this dealership to my friends. More

by SAZZY898
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 18, 2025

Braman BMW Miami responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

March 24, 2025

Dealership Rating
Employee Rating

The engagement and service were great. They were very helpful in helping us pick the right car for us. More

by PALEN2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 24, 2025

Braman BMW Miami responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Braman BMW Miami. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

March 24, 2025

Dealership Rating
Employee Rating

Exelente servicio al cliente , me dieron un carro para que fuera a trabajar en los dias que el carro estaria en el dealer . Exelente servicio More

by NORGEARANZOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez , Rafael Faria

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Mar 26, 2025

Braman BMW Miami responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

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