Carlos Hernandez
Carlos Hernandez at Braman BMW Miami

Carlos Hernandez

Internet Sales

Braman BMW Miami

2060 Biscayne Blvd
Miami, FL 33137

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4.3
41 Reviews

Specialties & Trainings

Finance and Insurance Management

4.3

41 Reviews

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41 Reviews of Carlos Hernandez

June 02, 2026

Dealership Rating
Employee Rating

It was a disaster. Zero customer support, no communication, no follow up, wrong pricing, delay delivery, forgot to cancel my previous lease More

by SOFIGIAQUINTA
Recommend Dealer
No

Other Employees Tagged: Carlos Hernandez

Jun 06, 2026

Braman BMW Miami responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact me directly. We'd love to get to the bottom of this and turn things around for you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 25, 2026

Dealership Rating
Employee Rating

Great experience I’ve been going to them for years and it’s always a pleasure More

by BJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2026

Braman BMW Miami responded

Thank you for trusting us with your BMW X7 service over the years. We’re thrilled each visit has been a pleasant one. We look forward to supporting your X7’s needs for many more visits to come. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 17, 2026

Dealership Rating
Employee Rating

Danny did the best job possible. He is an amazing employee. I was very happy with his service. You were lucky to have him there. More

by DRMYERS0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Amir Moayer

May 18, 2026

Braman BMW Miami responded

It’s wonderful to hear our staff provided outstanding service during your purchase of the used Bentley Continental GT. We’re thrilled you’re happy with your experience. Thank you for taking the time to share your feedback. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 15, 2026

Dealership Rating
Employee Rating

Lack of communication! I still DO NOT have my title!! Phone calls and emails go unanswered! More

by RJSHERMAN1
Sales Price Transparency
Purchase Time
Recommend Dealer
No
May 20, 2026

Braman BMW Miami responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 12, 2026

Dealership Rating
Employee Rating

Great service I am very pleased and I would recommend Braman BMW to all my friends. More

by OVIDIOPAZ149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2026

Braman BMW Miami responded

Thank you for entrusting us with your BMW 430 service. We’re delighted you’re pleased with how everything went and grateful for your recommendation. We look forward to assisting you again in the future. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

April 28, 2026

Dealership Rating
Employee Rating

Service was great and warranty was good 30 days for replacement of the motor was too long More

by JCOVSAK02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Braman BMW Miami responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

April 25, 2026

Dealership Rating
Employee Rating

Within 4 years, I spent $150,000 at Braman. I am a returning customer. This time around was the worst experience. I would never go back there to buy or recommend this place to anyone. My salesp More

by SADELJOSEPH
Recommend Dealer
No

Other Employees Tagged: Carlos Hernandez

Apr 30, 2026

Braman BMW Miami responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

April 05, 2026

Dealership Rating
Employee Rating

The service I received has always been top notch, the staff has always been cordial and always very helpful. In the end my service has been impecable and after the service the result has always been top More

by BLUEPOEMSTUDIOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2026

Braman BMW Miami responded

We’re grateful for your kind feedback on our staff’s friendly approach and helpful support. It’s great to hear your BMW consistently departs in excellent condition. We look forward to assisting you again when you need service. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 22, 2026

Dealership Rating
Employee Rating

Great service overall. The staff was professional, efficient, and very attentive to detail. My car runs perfectly now, and I really appreciated the clear communication thro More

by VICTORU38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2026

Braman BMW Miami responded

We’re thrilled your BMW X5 is running perfectly after our professional and efficient service. It’s rewarding to know our team’s focus on detail and clear communication made the process smooth. Thank you for sharing your experience. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 15, 2026

Dealership Rating
Employee Rating

We had a very pleasant person great us and guided us to start the process. More

by MALIKSPINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2026

Braman BMW Miami responded

Thank you for the five-star review. We’re thrilled our team greeted you warmly and guided you through the start of your BMW 330e service. We look forward to assisting you again. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

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