Dealer Reviews
Cars for Sale
Dealer Log In
58 Reviews of Carlos Velasco
July 02, 2026
My 2022 Santa Fe needed a transmission replacement which fortunately was covered under warranty. The repair was delayed due to the availability of the replacement unit. After the new transmission was insta fortunately was covered under warranty. The repair was delayed due to the availability of the replacement unit. After the new transmission was installed the technician discovered it was defective. End result was to order another replacement. The new transmission came in and was installed. Steve, my service rep made sure that the car was test driven to verify that everything was working properly. The end result is that the car is running like new. Steve took care of my needs and followed up with me on the status on my car. I appreciate the concern and attention to detail everyone did to insure that my car was repaired properly. Carlos the service manager also was very helpful in making sure that my repairs were done properly. Thank you everyone for all your efforts. More
by Anthonythb
Verified CustomerOther Employees Tagged: Steve Enriquez
July 02, 2026
Great customer service made me feel appreciated for my time and purchasing a car there time and purchasing a car there More
by wm.handley
Other Employees Tagged: Brad Cannon, Chris Ramirez
July 02, 2026
Everyone from the check in to the service and mechanics, were very friendly and efficeint! I took it in for the 50,000 mile well baby maintenance. I only wish it didn't cost as much as it did. were very friendly and efficeint! I took it in for the 50,000 mile well baby maintenance. I only wish it didn't cost as much as it did. More
by giovannismenifee
Other Employees Tagged: Steve Enriquez, Ben Woods, Blake Thommason, Adonis G
June 30, 2026
The great service on my vehicle was completed much faster than estimated, and the customer service was outstanding as usual. Thanks! than estimated, and the customer service was outstanding as usual. Thanks! More
by cnorza
Other Employees Tagged: Steve Enriquez, Ben Woods, Blake Thommason, Adonis G
June 12, 2026
Good experience, great client service. I just went for a software update for my car front camera. They were clear in the explanation of what it'll be done I just went for a software update for my car front camera. They were clear in the explanation of what it'll be done More
by Kathy
Other Employees Tagged: Steve Enriquez
June 07, 2026
Love this dealership and the folks who show up there every day. Great to work with James as well. every day. Great to work with James as well. More
by ericjfrommer
Other Employees Tagged: Steve Enriquez , Travis Kuhn
April 30, 2026
Temecula Hyundai did an oil change in my car 40,000 miles ago and they did not tighten down the drain plug. Because of that the plug had fallen out of the car and my wife drove the car with no oil in it or o ago and they did not tighten down the drain plug. Because of that the plug had fallen out of the car and my wife drove the car with no oil in it or oil pressure because of the drain plug. Had the car towed to the dealer on a weekend so they were closed and then the first weekday they were open they called to say the car is fine to come pick it up. I voiced my concern then stating they could not have properly looked at the car that quick cause you have to pull the motor apart and put it underneath the microscope to look for micro abrasions. They said it was fine. It’s been consuming more and more oil every oil change. I don’t take it back to them because of this issue. But today I took it in because I did the oil change and it was down like 2 1/2 quarts like I said it’s getting worse. So I brought it in. I talked to a service rider. Let him know the issue and that they had ran it out of oil and it’s causing more worse and worse issues. The service Rider told me I was wrong and that it couldn’t be from that because it was 40,000 miles ago. Remind you this was after I told them it’s gradually getting worse. Than the service Rider and I went back-and-forth like a couple of kindergarten nurses cause I was telling him he was wrong and he kept saying I was wrong.. then I spoke to the service manager, where I was very calm starting out told him the issue and that there’s no way they can say my car is not burning oil because they didn’t put the plug back in and I drove it without oil. They said he even said it couldn’t be that without looking and that he would agree with the service writer.. so I told him to explain to me what happens and what kind of damage can be caused from running a car without oil. He refused to tell me and this is word for a word. I do not have to tell you anything. So then I got upset stood up, opened their glass door way too hard, and it bounced off of the door stopper. I turned around and looked at him. I said I’m so sorry. I did not mean to open the door like that. I thought it was a lot heavier. I swear to God I didn’t mean to open the door like that I’m sorry.. He clinched his fist up xxxx his head to the side, like he would crack your neck, and like you could see him, biting down on his teeth with a grin on his face. You know the face and body language a lot of men do before they hit somebody. So I said, are you guys gonna look at my car or should I just take it home? It’s still under warranty. Don’t forget. He said I’m gonna have your car pulled around upfront and then he got onto the loudspeaker and you can hear the anger in his voice and he told them to pull my car upfront without helping me even though they’re the ones that didn’t put my drain plug-in properly., they’re the ones that were supposed to come and clean up the oil and never did so. I got fined by my HOA. And they’re the ones that refused to look at an issue they did knowing very well running a motor without oil can cause blow by which gets worse overtime. I also have a white Hyundai where the paints peeling off and they’re saying my car isn’t underneath the extended paint warranty even though it’s the same color with the same issues. Hyundai has the worst customer service after you buy a car. They want nothing to do with you. I spoke with the service writer and the service manager. And I was told I was wrong before they even looked at the car. And like I said, the service manager balled up his fist bit down on his teeth with a little smirk and cracked his neck by looking to like the side. That’s something somebody does when they have anger problems, and need to go to anger management. I know because I do the same thing. And I can read body language pretty well. So I’m unable to even get this resolved, even though my car is still under warranty because the employees at the Hyundai dealerships only care you’re buying a car.. it’s really sad actually. We used to be a Hyundai family. More
by Jeffderks21
Other Employees Tagged: The service riders’s name was Carlos Hernandez
January 31, 2025
This was without question the worst customer service I've ever experienced in my life. Extremely poor. You couldn't pay me to go back to this place. Just awful service ever experienced in my life. Extremely poor. You couldn't pay me to go back to this place. Just awful service More
by markg2053
Other Employees Tagged: Steve Enriquez , Travis Kuhn
Dealership Inventory (311 Vehicles)
