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Casey Furman
Refer Me
Casey Furman
Service Advisor
Napleton's Northlake Chrysler Dodge Jeep RAM
3701 Northlake Blvd.
Lake Park, FL 33403
14 Reviews
14 Reviews of Casey Furman
March 13, 2021
Its too late for me but save yourselves. DO NOT buy a vehicle at Napleton unless you like poor and dishonest service. They sold me an expensive warranty that they claimed was from jeep but is really a t vehicle at Napleton unless you like poor and dishonest service. They sold me an expensive warranty that they claimed was from jeep but is really a third party scam that only works (or doesnt) at Napleton and you have to go through a claims process hassle. Combined with their poor service makes the warranty worthless. For example, I had the seat back mechanism break on me and took it to the dealer. The service advisors told me I needed an appointment and they would need the vehicle for 3 days to take the seat apart and "figure it out". Took it to Arrigo where they told me it was a common problem that they could fix easy but of course the warranty couldn't be used there.😖. And another thing, why don't the mechanics have their own lugnut wrench socket instead of using yours and not putting it back? Two times they had me drive back to the dealership to get it back. Big fat👎👎👎👎👎 More
by lmassey0725
Other Employees Tagged: Shelby Jefferson, Pat Lannon, Rich Bennis, Jake Garcia, John Highfield, Kelsey Hansen, Nick Ramos
Helpful 
March 07, 2021
I don’t write reviews but the poor quality and customer service of this company warrants the Time...My wife went to Napleton to get her tires rotated and the dealership was unable to balance the tires corr service of this company warrants the Time...My wife went to Napleton to get her tires rotated and the dealership was unable to balance the tires correctly. I ended up going to the dealership with her after the second time they were unable to balance the tires and witnessed the rudeness and incompetence of the dealer staff first hand. They talked down to my wife and we’re unable to correct a basic service (balancing tires...). I cannot say enough about the poor quality and poor customer service of this company. 🤢 please do not give this company your business. They seemingly talk down to women and are not competent mechanics. More
by cbcoccia
Other Employees Tagged: Pat Lannon, Jimmy Steff, Don McCain, Rich Bennis, Jake Garcia, John Highfield, Kelsey Hansen, Nick Ramos
September 23, 2020
Athanasias iakovides and Don McCain And these guys are Athanasias iakovides and Don McCain And these guys are stellar from the moment you walk in the door to the moment you drive off the parking lot they Athanasias iakovides and Don McCain And these guys are stellar from the moment you walk in the door to the moment you drive off the parking lot they treat you with respect dignity compassion very knowledgeable I am just all-around stellar people More
by Boynton1014
Other Employees Tagged: Pat Lannon, Rich Bennis, Jake Garcia, John Highfield, Kelsey Hansen, Nick Ramos
May 24, 2020
Bought Durango Platinum service, broke down (fuse box died) 7 day fix, no loaner, Service Concierge accused us of lying never receiving a call our vehicle would not be ready when promised, Chad Giguere died) 7 day fix, no loaner, Service Concierge accused us of lying never receiving a call our vehicle would not be ready when promised, Chad Giguere offered to pay rental and Ubers - never paid does not More
by gailie67
Other Employees Tagged: Chad Giguere
October 20, 2019
Casey has been great! Casey has been Really really really great, both on the phone and in person. Finally had a great experience at Napleton after poor service at previous Casey has been Really really really great, both on the phone and in person. Finally had a great experience at Napleton after poor service at previous poor service More
by Eddie
Other Employees Tagged: Debra
October 10, 2019
I had an appointment at 7:30 I was taken care of right away ! out the door at 8 o'clock. They are a very busy dealership but I noticed they did everything to accommodate all customers! away ! out the door at 8 o'clock. They are a very busy dealership but I noticed they did everything to accommodate all customers! More
by Dianne
October 09, 2019
Casey went above and beyond helping me! He also made the effort to check in and update me whenever he could! It means a lot Considering how busy he is! I will definitely be going to him again in the future. effort to check in and update me whenever he could! It means a lot Considering how busy he is! I will definitely be going to him again in the future. Thank you so much for everything! Go to Casey when you’re there! He will make sure to take care of you! More
by cdelb
October 08, 2019
This was my first time getting service done on my car since i bought it. Casey ended up helping me tremendously! He really took the time to figure out what was going on and updated me as much as he could since i bought it. Casey ended up helping me tremendously! He really took the time to figure out what was going on and updated me as much as he could. Highly recommend anyone to go to him! More
by cdelb
September 18, 2019
Excellent service I always bring my car to naplaton on northlake they never disappoint me.. and this time Casey did and amazing job taking care of my car. I highly reco I always bring my car to naplaton on northlake they never disappoint me.. and this time Casey did and amazing job taking care of my car. I highly recommend this dealership More
by Mpablo
September 14, 2019
Great service Casey was awesome, and scheduling was very easy. I would recommend any Jeep owners to come to this dealership for their service needs. Casey was awesome, and scheduling was very easy. I would recommend any Jeep owners to come to this dealership for their service needs. More
by NJarvis
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