Cassie Cross
Cassie Cross at Transwest Ford
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Cassie Cross

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.7
63 Reviews
4.7

63 Reviews

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63 Reviews of Cassie Cross

April 26, 2024

Dealership Rating
Employee Rating

I needed an adaptive headlight reprogrammed so it functioned properly and they accomplished the task. More

by Kirk Haas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 24, 2024

Dealership Rating
Employee Rating

Service counter & cashier folks were just as friendly as could be. Car was ready for pick up on time. Always appreciate that! More

by geludens
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Transwest Ford responded

Transwest Ford thanks you for the great review. Our teams work hard to deliver a great experience to all of our guests and we are happy they met your expectations. Thank you for allowing us to earn your business and we look forward to seeing you in the future. The Transwest Ford Team

April 23, 2024

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Employee Rating

Cassie busted her butt trying to get our extended warranty to kick in and cover our transmission. This took forever but she finally got it approved where we didn’t have to pay for a complete takedow More

by Theyarddog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The mechanics and all the others involved in getting our Explorer fixed

Apr 24, 2024

Transwest Ford responded

Tranwest Ford appreciates the great review. We are happy Cassie was able to help you get your warranty figured out and get you back on the road. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

April 20, 2024

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Employee Rating

The people who work there are very kind and helpful. They thoroughly tried to understand what was happening with my vehicle and fix it . More

by Chesterkeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Transwest Ford responded

Hi Chester. Thank you for the kind review. We are happy our service team was able to get you fixed up and back on the road in a timely manner. Thank you very much for your business and we look forward to being of help in the future. The Transwest Ford Team

March 12, 2024

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Employee Rating

Everything went well Asked that no car wash be completed and that request was honored More

by Huskerglarson
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

Mar 12, 2024

Transwest Ford responded

Transwest Ford appreciates the review. We always appreciate hearing from our guests and we are happy the team was able to take good care of you. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

March 10, 2024

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Employee Rating

Good Fast service and listen to what u have to say Nice and friendly staff More

by herbiescot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

Mar 11, 2024

Transwest Ford responded

Transwest Ford is happy our service team was able to take good care of you while on your recent service visit. Our team works hard to deliver a great experience and make service visits as smooth and hassle-free as possible. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

February 12, 2024

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Employee Rating

They were busy and I had no appointment but they serviced my truck anyway. Awesome More

by mbohl
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

February 09, 2024

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Employee Rating

Staff is knowledgeable, friendly. Scheduling was easy and repair was done on time. Appreciate vehicle being washed after service. More

by MBMBWAGNER
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

February 07, 2024

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Employee Rating

It's a good environment, clean, staff are great Nice waiting area, friendly staff, organized I would go back More

by sean.garcia1987
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

January 25, 2024

Dealership Rating
Employee Rating

Sunshine goes ABOVE and BEYOND! Nothing stops her from taking care of people. Customer or not she never says no to help someone. Such an asset to our community. More

by Gubbels.leslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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