Chad Anderson
Chad Anderson at Anderson Chrysler Dodge Jeep Ram
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Chad Anderson

General Manager

Anderson Chrysler Dodge Jeep Ram

5711 E State St
Rockford, IL 61108

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15 Reviews
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15 Reviews

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15 Reviews of Chad Anderson

April 18, 2023

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Employee Rating

Do not purchase a vehicle at Anderson dealers. There will be lawsuit for selling lemon vehicles More

by Chrisferraresi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bob Williams , Mike Stahl, Bob Augustyn

Apr 18, 2023

Anderson Chrysler Dodge Jeep Ram responded

Chris, we've worked extensively to meet your requests and have addressed them all through either our goodwill or your extended service contract. Chad left you a voicemail on 4/5 and he's not heard back from you. Keep in mind we are talking about an 11 year old vehicle with over 109,000 miles on it that you purchased a year and a half ago.

Apr 18, 2023

Chrisferraresi responded

Unfortunately your wrong, vehicle was purchased with just rolling 100,000 miles. All was addressed with all major issues on vehicle. Truck was purchased in October 2021 and with our pandemic in place i could not get the vehicle in until mid January 2022. The vehicle then sat on Anderson lot until March 2023. I was thrown in a loaner i put 6000 miles on paid for a damaged window in my possession. Then thrown in a other loaner for another 5000 miles while my vehicle making payments on sat on your lot. The vehicle was told it was repaired with same issues repeatedly happening after told it was repaired. At date of purchase all issues were discussed and sold a warranty told to be coverd were nothing is covered per value of vehicle. I requested Chad Anderson to be contacted over a year ago several times. I received no response no communication from parties involved working on vehicle to months later. I was being told to hang in ther that the vehicle was to be swapped for what i paid for. I made several offers to part with loaner that was worth amount. I been lied to blown off paperwork falsified saying work was completed and now refused to complete issues. I purchased this vehicle with a sick wife with no kidneys traveling to three different states. I asked for a safe vehicle to provide her safe transportation for her traveling and transplant. I was sold a lemon vehicle with blown transfer case, transmission un repaired, two blown header gaskets, two rack and pinions replaced, blown water pump , thermostat stuck , three types of coolant in engine, bad tension pulley, bad idler pulley, serpentine belt, remote start not engaging, trailer brake light stuck on 4 wheel alignment still pulling, steering issues hitting bumps at high apeeds pulling into next lane. The answer from management was to refinance a new vehicle!! This was horrible service stealing hard earned working peoples money then placing them into unsafe vehicles. All i addressed is whats fair and could not get that. All is documented via email of the entire procedure asking for Chad's help if he knew whats been going on with this vehicle for over a year and currently.

Apr 18, 2023

Chrisferraresi responded

I can assure the attorney general will be notified as well as BBB.

November 08, 2022

Dealership Rating
Employee Rating

They were top notch. Michael, Drake and Keith were great to work with. Made me feel like family. I would recommend this dealership if your looking for a car or truck More

by peterpic1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Williams, Michael Gardner , Blake Fanning, Keith McCoy. I believe

June 21, 2021

Dealership Rating
Employee Rating

Brian is a good salesman. He helped me out 100%. Answered all my questions and explained everything about my Gladiator at the time of delivery. I would definitely recommend him to my friends and f More

by Fcollazo76
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Williams, Keith Mccoy, Duke Holmes , Brad Beaudin, Brian Johnson

Jun 21, 2021

Fcollazo76 responded

Brian is awesome and friendly. I would definitely recommend him and Dodge Anderson to my friends and family.

May 22, 2021

Dealership Rating
Employee Rating

We had the greatest experience with both Mr. Garner and the dealership. This was our son’s first purchase and they were amazing in working with him. We have purchased a few cars from the Anderson family no More

by Stephbanks815
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Mccoy , Johnny Garner

May 15, 2020

Dealership Rating
Employee Rating

Friendly, Helpful, & Professional! During the Covid19 concerns, not sure what to expect in going to the dealership. We were so pleased with the clean, safe, professional service we rece More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Blake Fanning, Johnny Garner

December 03, 2019

Dealership Rating
Employee Rating

Outstanding service all around. Quick, easy, and painless process. Excellent selection, no gimmicks, no games. Very professional and friendly environment. Very very happy with my purchase. More

by TomP
Recommend Dealer
Yes

Other Employees Tagged: Bob Williams, Keith Mccoy , Brad Beaudin, Blake Fanning

August 30, 2019

Dealership Rating
Employee Rating

Great experience for Mom I myself wouldn’t trust my mom in the hands of another dealership or sales consultant the Combat Vet Johnny took great care of my mother he was patien More

by BowTieGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bob Williams, Keith Mccoy , Johnny Garner

April 24, 2019

Dealership Rating
Employee Rating

Highly Recommend Anderson Dodge Smooth transaction with great sales and financing staff. I appreciate Anderson’s commitment to hiring our Veterans. Thanks to Johnny Garner (sales) a More

by Scott Calkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Blake Fanning, Johnny Garner

March 08, 2019

Dealership Rating
Employee Rating

If you’re a woman don’t bother I brought my Jeep in for repairs and was not treated fairly by the service department. When questioning my bill I was told I requested for unnecessary More

by Jeeplady03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Bob in service

Mar 17, 2019

Anderson Chrysler Dodge Jeep Ram responded

Hi Terese, I'm sorry that your visit was disappointing. I see that you've been servicing your vehicle with us for a while, have you ever had similar issues before? I did talk to Chad and he let me know about your conversation and that he had also offered to pick up your vehicle, but that didn't work out for you, so you brought it in last weekend. Knowing Bob, I'm absolutely sure that this was a misunderstanding and we certainly apologize for that. Please feel free to reach out to me. Kris

December 19, 2018

Dealership Rating
Employee Rating

Remote start turned disaster If this dealership damages your vehicle they will fight you til the end to not honor their mistake. They will lie to you as if you didnt know what you More

by R.M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Dec 20, 2018

Anderson Chrysler Dodge Jeep Ram responded

We're sorry to hear you're frustrated, but we're unfamiliar with your issue. We aren't aware of any customer complaints regarding remote start like you're describing. Service manager Ed Paholski and general manager Chad Anderson would like to hear more if you contact them directly at 815-229-2000.

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