Chad Turner

Customer service was great but after picking up the vehicle from getting the transmission replaced. On the way home the transmission started overheating. They replaced the part that was causing the iss vehicle from getting the transmission replaced. On the way home the transmission started overheating. They replaced the part that was causing the issue but another problem was that the transmission fluid was overfilled as well. I think it’s ridiculous that I had to go behind a professional tech and show them proof that it was overfilled. More

by CALEBKYLE16 Verified Customer Verified Customer

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I am truly blessed I am able to own another Type R again, shoutout Gene, Austin, the sales managers, and the GM for making it possible! shoutout Gene, Austin, the sales managers, and the GM for making it possible! More

by IZAHA VIGIL Verified Customer Verified Customer

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They helped me when no one else could ! Eternally grateful to the used car manager and the repair tech that got my car. Eternally grateful to the used car manager and the repair tech that got my car. More

by YOSVERIZON Verified Customer Verified Customer

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I have never had any issues at Phil Long Hyundai since I’ve been doing business with them. Charlie Patton has always been a very reliable tech adviser. since I’ve been doing business with them. Charlie Patton has always been a very reliable tech adviser. More

by Jwhart66 Verified Customer Verified Customer

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Great team to deal with it! A+++ all around for sure! Will definitely recommend this dealer to family and friends! A+++ all around for sure! Will definitely recommend this dealer to family and friends! More

by IGORFOX1 Verified Customer Verified Customer

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The staff works hard to meet your needs and a strong follow through on meeting. follow through on meeting. More

by Edward Marynowski Verified Customer Verified Customer

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good customer service and very helpful and negotiable. would always recommend others to stop by. would always recommend others to stop by. More

by LEKEEJACKSON2006 Verified Customer Verified Customer

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Always helpful and great people working ! Cherry Boyd and Manager Severt Mogenson are trustworthy and incredibly knowledgeable and make it happen! Cherry Boyd and Manager Severt Mogenson are trustworthy and incredibly knowledgeable and make it happen! More

by ANNAMARIELAMANNA Verified Customer Verified Customer

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UPDATE: Luis called me shortly after I posted my original review. He didn't receive my voicemail due to the way the phone system is set up, so no fault of his own. Luis authorized for the windshield to be re review. He didn't receive my voicemail due to the way the phone system is set up, so no fault of his own. Luis authorized for the windshield to be replaced and has made this situation right. However, it shouldn't have taken me posting a bad review for this situation to be sorted. I have been left with a soured opinion of this dealership and stand by my 1 star reviews of all the other employees I interacted with during my experience except for Luis. Only one person being willing to do the right thing is not enough to change my opinion. I will not return to make a purchase from this dealership again in the future nor do I recommend anyone work with Josiah to make a purchase here. An entire dealership full of snakes. Josiah Richardson and Zachary Wessler sold me a Certified Pre-Owned Palisade on 05/17/25. The windshield was cracked and I was assured by both Josiah and Zach that the windshield would be fixed. It wasn't. When I picked up the vehicle the windshield is still cracked ad the dealership refuses to do anything to fix it. They claim that they "filled" the cracked on the outside to prevent it from spreading further however they will not fix the entirely still visible crack on the inside. They basically threw a bandaid on instead of replacing the windshield because the car was already sold, they're cheap, and this whole dealership is a den of snakes. Josiah has been zero help since completing the purchase. I spoke with Christopher Sandy and Kevin Thomas about the issue. Chris was rude and no help at all. Kevin said, "well is there a number we can just write you a check to replace the windshield at a later time." After that comment, just take accountability and replace the windshield now. Called Luis Cremidis and left a voicemail because he's the sales manager. Luis never even bothered to return my call. Chad Turner the pre-owned sales manager is always unavailable and when he is at the dealership refuses to talk on the phone. Chad signed off on the "fill" of the windshield and decided that leaving the windshield cracked was perfectly acceptable. After completing the purchase my experience with this dealership and majority of its staff has been unacceptable and unprofessional. They sold us a vehicle with a cracked windshield with the assurance it would be fixed and now refuse to fix it. More

by mkayharris Verified Customer Verified Customer

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This is the most amazing dealership I have ever used for sales and service. Truly a please to go there. sales and service. Truly a please to go there. More

by CandyMan Verified Customer Verified Customer

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