Chapin Cole

The dealership did a great job servicing my vehicle. I wouldn’t have any problems taking it back for additional services. I wouldn’t have any problems taking it back for additional services. More

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It was a good day and fast service, relaxing atmosphere, and i didn’t have to wait long. and i didn’t have to wait long. More

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Car was done sooner than they said it would be done. The car was cleaner then when I brought it in The car was cleaner then when I brought it in More

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Reliable service with competent service writers and service technicians. Have used this Dealer for over 5 years now. service technicians. Have used this Dealer for over 5 years now. More

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The sales people online and at the location are Professional, attentive, accessible and knowledgeable I appreciate the time and dedication of the Fred Anderson sales team Professional, attentive, accessible and knowledgeable I appreciate the time and dedication of the Fred Anderson sales team More

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Professional. I did not feel pressured. They gave me the best deal that matched my needs. I never bought a showroom car. Great experience. I did not feel pressured. They gave me the best deal that matched my needs. I never bought a showroom car. Great experience. More

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Dealership was very easy to find, staff was great, and the deal was excellent. Couldn’t be happier with my purchase. the deal was excellent. Couldn’t be happier with my purchase. More

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Dear Fred Anderson Nissan Of Raleigh, the Dealership Owners and Potential Customers, I hope this message finds you well. I am writing to provide feedback regarding my recent experience with your serv Owners and Potential Customers, I hope this message finds you well. I am writing to provide feedback regarding my recent experience with your service department. In February of 2024, I purchased a vehicle from your dealership and was initially impressed by the exceptional customer service provided during the sales process. However, I recently encountered an issue with the front brakes of the vehicle, which required replacement in April 2024. During my inquiry about the reason for the brake replacement, I was informed by a very courteous advisor that the brakes scored a 3 on the inspection. This prompted me to delve further into the matter, as I recalled receiving a video of the vehicle's service indicating that the back brakes had been replaced at the time of purchase due to safety concerns, with a score of 2-3. Unfortunately, the front brakes, although close to the danger level, were not replaced during the initial service, leaving me to cover the cost just two months after acquiring the vehicle. While I understand that the vehicle was purchased in a used condition, I believe there should be a certain level of moral responsibility exhibited by the company, especially considering the claims of exceptional service and customer satisfaction. When a part such as brakes comes so close to failure, it raises concerns about the thoroughness of the initial inspection and the transparency of information provided to customers. I am particularly troubled by the potential use of the "As-Is" clause as a means to avoid replacing critical parts that are nearing failure or pose safety risks. Had I been made aware of the brake's condition and near-failure status during the purchase process, I would have been better informed to make a decision about the vehicle or opt for a different option. I recommend that customers ask to review the multiple-point inspection report before finalizing a vehicle purchase to avoid potential issues with faulty or near-failing parts. Unfortunately, the inspection report was not included in my bill of sale, and no disclosure was made regarding the condition of the brakes. I understand that these issues may not be unique to my experience, and I urge the company to review its processes to ensure transparency, accountability, and customer satisfaction. A proactive approach to addressing potential issues before they escalate can enhance the overall customer experience and maintain trust in the brand. Thank you for considering my feedback, and I hope this serves as an opportunity for improvement in the future. Sincerely, Kyla More

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I had a wonderful buying experience at this dealership. The representative and financial manager that handle my account provided excellent service. The representative and financial manager that handle my account provided excellent service. More

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The nissan pathfinder we got was limited edition and we love it. Would not trade it for any other. love it. Would not trade it for any other. More

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