Charlene Gauer

DO NOT BRING YOUR CAR HERE. THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and t THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and the second time I went alone. Curiously when I went alone there was a laundry list of things “wrong” with my car including them claiming the oil pan was missing. Manager refuse to talk to my husband was he called wanting clarification. Went to Pauly Toyota in Crystal Lake and they said everything check out great! Oil pan was not missing. DO NOT GO TO ELGIN TOYOTA!!!! More

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Purchased a new Rav 4 3 years ago. They put on new license plates at that time. I just went to install new plates and I couldn't get the rear plate off the rear trunk lid, because the They put on new license plates at that time. I just went to install new plates and I couldn't get the rear plate off the rear trunk lid, because the bolts were rusty and stripped. Service department said it will cost around $ 175 bucks for them to fix it. I told them I bought the car new from here and they put the plates on. I told them forget it , I will go to another Toyota dealer to see if they will help me out.Service man said I will be right back. He came back in 5 minutes and said the car will be fixed in around a half hour. They put on new bolts front and back. It didn't cost me a dime. Thank you Service department..........C. M. Carol Stream Ill. More

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Moby, thanks for assisting me with the sale, you were very helpful! Kal, you made the financing experience a little easier & Jimmy topped it off with the Great service!! Overall, ALL of the employees very helpful! Kal, you made the financing experience a little easier & Jimmy topped it off with the Great service!! Overall, ALL of the employees that I came in contact with were outstanding!! When I returned to pick up my car, it felt like I was on the cast of Cheers, everybody knew my name! 😊 Nice Job everyone!! More

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