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Charles Bermudez
Charles Bermudez at INFINITI Roseville
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Charles Bermudez

Service Advisor

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.3
33 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

20 yrs, 7 mos

Languages Spoken

English English

4.3

33 Reviews

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33 Reviews of Charles Bermudez

October 12, 2023

Dealership Rating
Employee Rating

Excellent service department and service rep Dylan . And Rodney service mechanic all amazing and friendly. More

by Privateron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain , Dylan Thayer, Rodney

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Oct 13, 2023

INFINITI Roseville responded

Thank you for your kind words! We are so happy to hear that Rylan and Rodney were able to give you such great customer service. We truly appreciate you and your business with us. Wishing you many more happy miles!

June 29, 2023

Dealership Rating
Employee Rating

Every time I'm visiting Infiniti Roseville I feel like an important person because the staff treated me very well. More

by anth_mungcal
Service Price Transparency
Recommend Dealer
Yes
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Jun 30, 2023

INFINITI Roseville responded

Thank you so much for trusting us with the service of your vehicle! We are so glad to hear that you've had such great experiences working with us. We just love working hard and doing our best to give our clients the best service. Wishing you many more happy miles!

June 28, 2023

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Employee Rating

Service was done on time and easy to schedule. Pricing is a little crazy for simple services. On go when absolutely necessary. More

by tauras1880
Service Price Transparency
Recommend Dealer
Yes
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Jun 29, 2023

INFINITI Roseville responded

Thank you so much for sharing your positive review experience with our service team. We are so glad to hear that your service was completed on time and simple to do. We apologize you felt the cost was high. We assure you your vehicle is receiving the highest quality work with Factory Certified technicians and Genuine INFINITI parts to keep your vehicle well maintained and safe. If you ever have any questions about your service, please don’t hesitate to contact our Service Director, Michael Jeffries.

June 28, 2023

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Employee Rating

I purchased a new QX60 from Infiniti Roseville, it was quick and easy. The staff is great. Very knowledgeable about their product. More

by do42dge
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Steven Harris, Esther Shamouel, Steven Khuu, Jeff Vaio

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Jun 29, 2023

INFINITI Roseville responded

Congratulations on your new QX60! What a great choice. We are so glad that our team was able to give you such great service. Though the car buying process can be stressful and overwhelming, but we are happy that you were able to experience just how quick and easy it can be. We look forward to a long-lasting relationship!

January 23, 2023

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Employee Rating

Worst service. Had me running around for weeks after buying my car like I have all the time in the world . “Fixed” my tire sensor then next day my tire is flat. Fix More

by E.M21
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Esther Shamouel

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Jan 26, 2023

INFINITI Roseville responded

Evan, We appreciate you speaking to us and we look forward to picking your vehicle up this coming Tuesday. If you have any questions in the meantime, feel free to reach out directly to Niki Hutchens at 916-878-9262.

January 02, 2023

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Employee Rating

Most amazing service person I've worked with in 50 years of owning vehicles a super star in performance. More

by rbenedict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2023

INFINITI Roseville responded

Thank you for sharing your 5-star review with us! We are so glad that such a positive experience with us. We look forward to a long-lasting relationship!

December 01, 2022

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Employee Rating

I’m a 10 year customer. I’ve always been treated well and never have felt pressured to make repairs that were not really needed …unlike my San Jose Infiniti dealer. More

by rwblaich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Phillips

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Dec 02, 2022

INFINITI Roseville responded

Thank you for the 5-star review! We truly appreciate your business and love being here for all your vehicle needs.

December 01, 2022

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Horrible! ! Crooks! We are a two Infiniti car family. We took car for repair a month before it was out of warranty. We told them the problem, they said it wasn' More

by smokey546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful 1
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Dec 05, 2022

INFINITI Roseville responded

Anna, I understand you were working with Charlie when you serviced with us. From what I understand you had replaced your main battery with an aftermarket battery not at our shop. When you came into service our tests indicated both the main and auxiliary batteries were performing at standard levels. In your most recent visit, it did appear both batteries were failing the load test. The estimate we provided was to replace both the main and auxiliary batteries with Genuine OEM parts. If you are just looking to replace the auxiliary battery, this cost is $419. We apologize for any frustrations and want you to know we are here if you need. Feel free to reach out directly to Charlie is you are interested in getting either replaced.

Dec 05, 2022

smokey546 responded

Yes, I replaced the main battery myself (super simple) because the car literally would not start. When we took it you for the Auxilary battery problem you while the car was under warranty you said Auxilary battery was fine (even though the car itself said it was bad!) low and behold, after it's out of warranty you said the Auxilary battery is now the problem and that both batteries needed to be replaced for $1k. As it turns out, only the Auxilary battery needed to be replaced! (as we thought) We had it done for $270 at a reputable auto shop! You are deceitful sales people. But hey! I guess times are hard. As I stated, we are a two Infiniti car family and would've been life long customers with future purchases but this experience is enought to rattle the most loyal supporters. I've shared this experience with numerous friends and people and everyone is astonished that this could happen!

October 01, 2022

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Employee Rating

They are very knowledgeable, honest, and punctual. If, for some unexpected reason, the work on your car is going to take longer than expected, a loaner (car) is offered. More

by JLeiva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Oct 03, 2022

INFINITI Roseville responded

Thank you for taking the time to share your 5-star review with us! We love working hard to give all our clients the best service. We look forward to a long-lasting relationship!

July 16, 2022

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Employee Rating

I would highly recommend the service department at Infinity Roseville for any of your needs. More

by Steven.ocamb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Jul 18, 2022

INFINITI Roseville responded

Steven, Thank you for sharing your 5-star review with us! We are so glad that you had a positive experience with us. We look forward to being here for all of your automotive needs!

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