Charles Brocuglio
Charles Brocuglio at East Hartford Chevrolet
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Charles Brocuglio

Service Advisor

East Hartford Chevrolet

585 Connecticut Boulevard
East Hartford, CT 06108

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4.7
11 Reviews
4.7

11 Reviews

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11 Reviews of Charles Brocuglio

April 27, 2024

Dealership Rating
Employee Rating

Great place! Very trustworthy and fast! Love them!! Chuck is the best and will never go anywhere else! More

by calkins.emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Mierz, Jessica Montez

April 26, 2024

Dealership Rating
Employee Rating

all issues found should be written on receipt. too expensive. i question honesty and accuracy More

by TRIROM4EVER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Montez

April 16, 2024

Dealership Rating
Employee Rating

All of the employees were extremely kind and helpful, and my service was completed quickly. More

by Isabella Conti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Mierz, Jessica Montez

Apr 20, 2024

East Hartford Chevrolet responded

Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team and that your service was completed quickly. Providing excellent service in a timely manner is always our goal, and we're delighted to have met your expectations. If you ever need anything in the future, don't hesitate to reach out. We appreciate your support!

April 15, 2024

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Employee Rating

Everybody there is outstanding never an issue. That’s why I keep going back. Keep up the good work!! More

by JPARADIS65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Mierz, Jessica Montez

Apr 15, 2024

East Hartford Chevrolet responded

Thank you so much for your glowing review! We're thrilled to hear that you've consistently had outstanding experiences with us at East Hartford Chevy. Providing top-notch service and ensuring our customers leave happy is always our goal, and we're delighted to know we've been able to meet that standard for you. Your continued support means the world to us, and we're grateful for the opportunity to serve you. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to your next visit!

April 13, 2024

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Employee Rating

Great service and attention to detail. Larger /better inventory of new vehicles than the predecessor dealership. More

by DTWAPOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Mierz, Jessica Montez

Apr 15, 2024

East Hartford Chevrolet responded

We're thrilled to hear that you had a great experience with us at East Hartford Chevy! Providing excellent service and attention to detail is always our top priority. We're also glad that you found our inventory of new vehicles to be larger and better than before. Your satisfaction means a lot to us, and we're committed to maintaining the highest standards. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

April 10, 2024

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Employee Rating

Very professional, extremely knowledgeable when it came to answering questions in ways i could understand More

by Burtantonette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2024

East Hartford Chevrolet responded

Thank you for your kind words! We're thrilled to hear that our team at East Hartford Chevrolet provided you with professional service and addressed your questions in a way that was easy to understand. We strive to ensure that our customers feel confident and informed throughout their experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business!

March 10, 2024

Dealership Rating
Employee Rating

I was taken in promptly for service. IPad did not initially find all of my past services. It was rectified and service was completely. More

by Laurieann2019
Recommend Dealer
Yes

Other Employees Tagged: Charles Brocuglio

February 28, 2024

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Employee Rating

Good character with excellent client skills Good communication skills , troubleshooting issues all resolved in a few minutes More

by Kabeck102
Recommend Dealer
Yes

Other Employees Tagged: Charles Brocuglio

Feb 29, 2024

East Hartford Chevrolet responded

We appreciate your kind words and are thrilled to hear that you found our team to have good character and excellent client skills. Providing clear communication and efficiently troubleshooting issues are key aspects of our service, and we're delighted that we were able to resolve everything for you in just a few minutes. Thank you for taking the time to share your positive experience, and we look forward to serving you again in the future!

February 28, 2024

Dealership Rating
Employee Rating

Charles keeps me in the loop makes it easy. Just sorry I couldn't use my charge account anymore More

by TOPTC
Recommend Dealer
Yes

Other Employees Tagged: Charles Brocuglio

Feb 29, 2024

East Hartford Chevrolet responded

Thank you for sharing your feedback! We're glad to hear that Charles has been keeping you in the loop and making your experience easy. We understand your disappointment regarding the charge account, and we apologize for any inconvenience this may have caused. We're continuously looking for ways to improve our services, and your feedback is valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out.

February 20, 2024

Dealership Rating
Employee Rating

Entire staff treated me better than family. I found my new repair facility. Will definitely return More

by williammierz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Mierz, Jessica Montez , Jay Wanat

Feb 24, 2024

East Hartford Chevrolet responded

We are thrilled to hear about your positive experience with us! At our repair facility, we strive to create a welcoming and supportive environment for all our customers. Treating each individual with care and respect is at the core of our values, and we're delighted that you felt like part of the family during your visit. We're looking forward to welcoming you back for any future repair needs you may have. Thank you for choosing us as your trusted repair facility!

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