Chelsea Hobbs

I brought my truck to Bill Volz’s Westchester for a diagnostic evaluation of a malfunctioning windshield wiper system, expecting professional service and accountability. What I experienced instead was diagnostic evaluation of a malfunctioning windshield wiper system, expecting professional service and accountability. What I experienced instead was an appalling display of negligence, condescension, and a complete disregard for basic customer care. The visit began routinely—I was quoted the standard diagnostic fee and waited. Upon paying and leaving, I hadn’t made it one minute down the road before a “Service Air Suspension” warning lit up on my dashboard—a warning that had never appeared prior to the appointment. Alarmed, I pulled over, performed basic diagnostics, and returned to the dealership to report the issue calmly and clearly. I emphasized that while mechanical issues do arise, the timing of this new warning was uncanny. Rather than engaging with my concerns thoughtfully, the service advisor immediately dismissed any connection between their work and the new problem, stating the technician “did not touch anything related to the suspension.” This kind of compartmentalized logic is absurd. Vehicles are interconnected systems—working near the fuse box could absolutely have a ripple effect. When I pressed for clarification or even a simple explanation of the fault code, I was met with abrasiveness, defensiveness, and zero accountability. Worse, I asked if a pre-scan had been performed prior to service—an industry-standard procedure to establish a clear “before” state. I was told it was not done. That omission is not only unprofessional—it’s a red flag. Without a pre-scan, there’s no baseline, no documentation, and no way to know what systems were or were not faulty before service. I also asked to speak with the service manager. While he was less hostile than the advisor, he immediately brought up an unrelated prior visit, accusing me of previously blaming the shop for a different issue. That, too, was a post-recall concern I brought to their attention, not a “blame.” His choice to dig up past interactions instead of focusing on the current problem felt like a personal attack meant to discredit my concerns. Ironically, the only person who treated me with any empathy was a technician who wasn’t even assigned to my vehicle. He helped re-seat the suspension fuse, which resolved the warning. That alone strongly suggests something was disturbed during the original inspection. My issue isn’t with mechanical failure—it’s with how I was treated: ignored, dismissed, and spoken to with hostility for merely pointing out that a new problem occurred immediately after service. This dealership lacks basic professionalism, accountability, and procedural rigor. Unless you come armed with your own diagnostics and a lawyer’s patience, avoid Bill Volz’s Westchester. Their service department has failed me for the last time. More

Report | Print

Always efficient. Always professional. Always speedy service. I recommend this dealership to everyone. Great service. Always professional. Always speedy service. I recommend this dealership to everyone. Great service. More

Report | Print

It only took about 20 minutes for an in spection for the first in spection they only seen if things were working like lights blinkers first in spection they only seen if things were working like lights blinkers More

Report | Print

Absolutely great! ! Customer service was awesome! So friendly professional and helpful! The entire staff. Will never use any other dealership. Thank you 😁 ! Customer service was awesome! So friendly professional and helpful! The entire staff. Will never use any other dealership. Thank you 😁 More

Report | Print

Everyone there is pleasant and the service is great. This is where I will always bring my car to get work done. This is where I will always bring my car to get work done. More

Report | Print

Dealership is always very cooperative in scheduling and performing service, Service advisors are excellent at their jobs and a pleasure to work with. performing service, Service advisors are excellent at their jobs and a pleasure to work with. More

Report | Print

I bought my 2015 Chrysler 200 from Bill Voltz. For the past 7 years they have serviced my vehicle. Joe Verdi and the crew have always taken great care of me. It wasn’t until I moved to Louisiana For the past 7 years they have serviced my vehicle. Joe Verdi and the crew have always taken great care of me. It wasn’t until I moved to Louisiana that I realized just how good they were. Down here if you need service they will make an appointment for 6 weeks from now, oh you need a part that’ll be 10 days. I MISS MY LITTLE DEALERSHIP BILL VOLTZ. Great service! More

Report | Print

Very satisfied with the service that I always get at this dealership. The staff is always very knowledgeable helpful and friendly dealership. The staff is always very knowledgeable helpful and friendly More

Report | Print

Great dealership fantastic service department very happy and will continue to buy my vehicles from you and will continue to buy my vehicles from you More

Report | Print

Very good service quick and efficient everyone was very nice and I would go back again nice and I would go back again More

Report | Print