Chevrolet Service Department

This place has the worst customer service I've ever experienced. At no point in my service here did anyone from the dealership ever call me, except to reschedule my initial appointment. I’ve never been experienced. At no point in my service here did anyone from the dealership ever call me, except to reschedule my initial appointment. I’ve never been to any car repair or service shop where they texted you instead of calling you that your car was ready, or to tell you what they've found. They texted me a link to "approve" the service, in which they noted two things as “critically needing attention" without elaboration, only one minute before they texted me that my car was ready. How is my car both ready, and waiting on my approval for critical issues? That’s not promising. Let's start at the beginning. The online system spins you in a doom loop and the same thing happened when I called to make an appointment. I waited on hold for so long the first three times I called (over the course of a few weeks, not one right after the other), that the phone started ringing all over again. Someone finally picked it up and hung up on me without saying anything TWICE in my attempts. I had to google the business to see if they were still even in operation. The hold message tells you to schedule an appointment online. Yet you try to online, and it doesn’t tell you it’s not working, it appears fully booked , so you scroll through endlessly looking for openings that don't exist. When I finally got a hold of someone via phone, it was the level of customer service this expect from a place that hangs up on you twice. Then, they called me two business days before my appointment to reschedule for a time that would not work for me. So, to reschedule, I had to go through the same doom loop. It’s important to bring your car to a certified dealership for service at least every few oil changes, and I was way overdue from my last mediocre experience here, but they are the sole dealership in Walla Walla, which is why I was so persistent. Well fast forward and I dropped my car off early for my 4pm appointment because I had to go back to work and I explicitly stated that. Service guy was nice, but said nothing about the service department closing early. I came back admittedly an hour after they texted me that my car was ready, but nearly 30 minutes before their stated online closing hour, so I thought I was good. I was wrong, they locked my keys a room without anyone else having access to them, nor did they ever call me to tell me. Note to staff, if a customers keys are still there at close, move them to the sales area like you told me you would do when you previously tried to reschedule my appointment, or make sure someone has access, or call the customer to see where they are. I can tell everyone is fatigued from working under this leadership, but that there is not a team here that cares about their customers, they care about clocking out. They finally got a hold of someone to drive there to the dealership after about 20 minutes of me standing in the lobby while the only manager on duty dealt with another very mad customer. I wonder why everyone is mad? Just kidding, I don't wonder, it's extremely obvious. The manager knew I was also having a horrible experience, yet nobody called me the entire next day or ever addressed the situation and I paid full price for the service when I was finally able to get my car the next day. They publicly responded to my google review asking me to call them. That is honestly just insulting. It takes a lot for me to leave a bad review, but this is not how a dealership is supposed to be ran. The garage was an absolute visible mess and the front door had layers of fingerprints that looked like they’d been there for weeks while what seemed like dozens of employees walked by, none of whom could immediately assure me that they could get my keys or provide me a way home and to work in the morning. Do not buy a car here, you will never be able to get it serviced and when you do, you will regret coming here. More

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They made use an appointment right away and when we took it in they said they would call us. We had to leave it early and because we had another appointment. They called us early that it was done. They w it in they said they would call us. We had to leave it early and because we had another appointment. They called us early that it was done. They were very nice when we went back to get it. Nice place. More

by rmjohn Verified Customer Verified Customer

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They did a awesome job got me in quickly and my car back quite fast quite fast More

by Hamiltondoug80 Verified Customer Verified Customer

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Very helpful was able to answer all my question regarding my vehicle and got my truck serviced in a timely manner my vehicle and got my truck serviced in a timely manner More

by Fuentesjose3232 Verified Customer Verified Customer

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They were very nice, friendly and professional. They took time listen to me about a light.on the dashboard They took time listen to me about a light.on the dashboard More

by camunden Verified Customer Verified Customer

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I feel like their service, trust, and availability has gone down hill. I also think that they charge too much gone down hill. I also think that they charge too much More

by Popell Verified Customer Verified Customer

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Extremely nice to get us in on a Friday afternoon. Very professional and accommodating. What we need in workers! Very professional and accommodating. What we need in workers! More

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Jose was a delight to work with, keep us informed when our vehicle was in for service and also let us know what needs to be done in the near future for our Chevy Silverado 2500 our vehicle was in for service and also let us know what needs to be done in the near future for our Chevy Silverado 2500 More

by altima Verified Customer Verified Customer

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The service center is great. Dealership itself is not as trustworthy as I had hoped. Dealership itself is not as trustworthy as I had hoped. More

by JOB-11 Verified Customer Verified Customer

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They were very kind and solved my problem , it was a good experience work with them. experience work with them. More

by nelvamarin Verified Customer Verified Customer

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