Chris Arellano
Chris Arellano at Audi Dallas
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Chris Arellano | Page 2

Audi Brand Specialist

Audi Dallas

5033 Lemmon Ave
Dallas, TX 75209

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4.7
54 Reviews
4.7

54 Reviews

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54 Reviews of Chris Arellano

September 22, 2022

Dealership Rating
Employee Rating

DO NOT PURCHASE ANYTHING FROM THIS DEALERSHIP. They lied and sold us a bad car, won’t return voicemails or certified letters from us or corporate. Our Audi dealership in CA can tell they knew and More

by Reagans7817
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 22, 2022

Audi Dallas responded

Reagans7817, we are so sorry to hear that you're experiencing such an issue. While we don't have an exact match to "Calista Reagan" or "Reagans7817" but we do have a customer file with same last name and different first name that we think is your file. Our Pre-owned director, Adam Figueroa is off today but reached out by phone this AM to let us know he recalls getting certified mail regarding the topic you're referencing and noted he reached out several times by phone and never received follow up. Adam will be available to discuss the situation first thing tomorrow morning, September 23, 2022. You may reach Adam directly at adam.figueroa@audidallas.com or 214-561-1832 and is anticipating your contact tomorrow. Talk soon. Best wishes.

July 03, 2022

Dealership Rating
Employee Rating

Audi is the best. You have a welcoming staff. Your staff is amazing wheatear can I say. More

by Santiago’s
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Rosenkrantz, Epi Garcia

Jul 04, 2022

Audi Dallas responded

Santiago's, thanks for the five-stars! We're happy to hear our team is welcoming and amazing! We appreciate your praise. See you next time. Best wishes!

April 16, 2022

Dealership Rating
Employee Rating

This is our first Audi purchase for my son turned 16 and will not be last for sure with the customer service to the follow up till the finish line #Best in All categories, I am sure this relationship is jus More

by azizkjiwani
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Drew Nigo

Apr 16, 2022

Audi Dallas responded

azizkjiwani, thanks for the 5-star rating! We're glad to hear our team's customer service and follow up is the best! We look forward to serving you additionally in the future! Thanks again!

March 01, 2022

Dealership Rating
Employee Rating

Audi Dallas is an amazing place to buy an Audi. Excellent customer service and great people all around. They make car buying easy. Their GSM Thomas Hornsby always take care of me. More

by Mithani328i
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Eagleburger

Mar 02, 2022

Audi Dallas responded

Mithani328i, thank you for noting that we are an amazing location to buy an Audi! We appreciate your praise and mention of working with Thomas! We look forward to serving you additionally when the time comes. Thanks again!

February 13, 2022

Dealership Rating
Employee Rating

Very easy and direct to work with on a complicated transaction acquiring a slightly unusual car in inventory More

by tvth996
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Allie Gantt

Feb 14, 2022

Audi Dallas responded

tvth996, thank you for sharing 5-star praise regarding shopping with us! Thanks for tagging Chris and Allie. We greatly appreciate your endorsement and look forward to the next opportunity to serve you. Thanks again!

January 22, 2022

Dealership Rating
Employee Rating

Thomas and Chris were fantastic! This was the best car buying experience I’ve ever had! More

by Toretto
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hornsby

Jan 23, 2022

Audi Dallas responded

Toretto, thank you for sharing 5-star praise regarding workin with Thomas and Chris. We greatly appreciate your endorsement and look forward to the next opportunity to serve you. Thanks again!

October 26, 2021

Dealership Rating
Employee Rating

Audi Dallas is a top notch dealership. They have fair pricing and excellent customer service with excellent selection of cars. Their General Sales manager Thomas Hornsby made my car buying experience s More

by Mithani328i
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Huneycutt, Thomas Hornsby

Oct 27, 2021

Audi Dallas responded

Mithani328i, thank you for sharing praise regarding your experience working with with Chris, Thomas and Brett! We're pleased to hear the experience was seamless and we look forward to serving you additionally next time. Best wishes!

June 24, 2021

Dealership Rating
Employee Rating

Jaramy was pleasantly cheerful, extremely knowledgeable, and provided us with an overall amazing car buying experience!!! This was our first time purchasing a vehicle from a dealership like Audi Dallas and More

by Jonathan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Figueroa, Jaramy LaLonde

Jun 25, 2021

Audi Dallas responded

Jonathan, thank you for sharing 5-stars regarding your experience shopping with Jaramy! We appreciate your praise and pleased to hear your experience with us was A+! See you next time. Thanks again!

February 03, 2021

Dealership Rating
Employee Rating

There is not a worse dealership in the world to lease from than Audi. The customer service is abysmal. Difficult to get a loaner vehicle when having service work done. They charge you for the gas used More

by russ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Feb 03, 2021

Audi Dallas responded

Russ, we apologize that your lease experience left more to be desired. We passed your note along to our senior managemnet to have our team follow up but we could not locate you in our system without your last name. We'd like to provide you direct contact to our General Sales Manager, Thomas Hornsby who has read your feedback and standing by to discuss your experience. You may reach Thomas directly at thomas.hornsby@audidallas.com or (214) 561-1822 directly. Talk soon. Best wishes.

Feb 03, 2021

russ responded

Russ Freeman Eagle Contract Resources Very frustrated former customer. The loan program is poor. Other service providers (Lexus) are far and away better at taking care of customers. Liked the vehicle (A6). Didn't like ever having to come to the dealership for service. Pretty sure I got ripped off on having to spend $1200 for new brakes on a vehicle that had very low miles. (20,000 miles or less) Now I just got a bill for taxes due on a vehicle that I turned in 7 months ago. Called the 800 number, and received the same poor service that I have come to expect.

Feb 04, 2021

Audi Dallas responded

We're sorry to hear that your experience has been less than pleasant. You now have direct contact to our GSM in prior response who has read your note and standing by to assist so you don't have to call the 800 number any longer. Talk soon. Best wishes.

Feb 04, 2021

russ responded

I did not keep the previous correspondence. My current frustration regards an invoice I just received for property tax on a car that I turned in almost 8 months ago. I would appreciate this billing being cleared from my account. I don't believe it is a just billing. When I turned in the care on June 13th, I was told that my contract was complete and I had no additional obligations.

Feb 05, 2021

Audi Dallas responded

Russ, we've provided you direct contact to our General Sales Manager, Thomas Hornsby, who has read your feedback and standing by to discuss with you. Unfortunately, we cannot reference or discuss personal information on DealerRater. Thomas would be happy to discuss your frustrations and see if we can shed some light on the billing in question. Best wishes.

December 29, 2020

Dealership Rating
Employee Rating

What a condescending little man!! After he found out that other dealers gave me a better offer...he proceeded to insult me via email!! Congrats on your people AUDI Dallas More

by fuermen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Dec 30, 2020

Audi Dallas responded

Fuermen, we apologize that your experience working with Chris left more to be desired in terms of communication. We passed your feedback along to our senior management who then reviewed the correspondence you noted. We apologize if the dialogue left you feeling uneasy. Our General Sales Manager, Thomas Hornsby would be happy to chat with you regarding the exchange and ensure we find you someone else to work with if desired. You may contact Thomas directly at thomas.hornsby@audidallas.com or 214-561-1822. Best wishes!

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