First and last time I’ll go to this place.
I own 4 Audis and this was the worst experience I have ever had at a dealer ship. Stay away from FARSY and this dealership.
I own 4 Audis and this was the worst experience I have ever had at a dealer ship. Stay away from FARSY and this dealership.
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by Q3 buyer
May 17, 2024 -
Audi Ontario responded
I’m really very sorry to read that you had a poor experience with us. Do you mind please giving me a call so I can learn more about what happened and I’ll do what I can to help?
Emil Iltchi
General Manager
Audi Ontario
(909) 292-1918
Leased 2 new cars in one day from Farsy.
One car on drive home had mechanical issues. Tried to get help from Farsy and sales manger but they did not help at all. My car has been in the servi
One car on drive home had mechanical issues. Tried to get help from Farsy and sales manger but they did not help at all. My car has been in the service dept for 2weeks now. It’s a brand new car with less than 100 miles. Don’t buy /lease cars from this dealership they do not help you if there’s issues
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by J audi
May 17, 2024 -
Audi Ontario responded
Hi Stella,
I’m really very sorry that you are having a challenge with your Q4. Unfortunately once you retain an attorney over a warranty challenge then it becomes a matter with Audi of America. We want to help you since you’re our customer, but we can’t change the warranty. Chris provided the number to Audi and they are the only ones we can remedy a legal warranty challenge.
Emil Iltchi
General Manager
Audi Ontario
(909) 292-1918
May 19, 2024 -
J audi responded
No need to retain an attorney. We work at a law firm that’s all that was said. Even before that was mentioned your whole sales team tried to distance themselves from the car.
Seriously a brand new car less then 100 miles on it.
My experience with Audio Ontario was exceptional.
Tania Ashraf was my brand specialist and did a phenomenal job. She was responsive, knowledgeable and forthright and made my experience a pleasure. I'
Tania Ashraf was my brand specialist and did a phenomenal job. She was responsive, knowledgeable and forthright and made my experience a pleasure. I'd highly recommend Tania and Audi Ontario.
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by hburch
Apr 26, 2024 -
Audi Ontario responded
Thank you for choosing Audi Ontario and for your positive review! We are so glad that Tania took great care of you and made your experience with us top-notch. She will be honored to have earned your kind recommendation. Please do not hesitate to give us a call if there is ever anything more that we may help you with!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Anthony Lee was so welcoming and very easy to talk to I
feel like I made a new friend I would recommend Anthony to anyone wanting to buy an Audi
feel like I made a new friend I would recommend Anthony to anyone wanting to buy an Audi
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by Kathymay303
Feb 26, 2024 -
Audi Ontario responded
Kathy,
We greatly appreciate you for leaving Anthony this spectacular review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Anthony could provide you with top notch service. We are delighted to know that he was so welcoming and very easy to talk to. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
I have never written such bad review for a car dealership
but I feel like I should. I want everyone who is going to purchase their cars from this dealership aware of these and avoid getting cars from them.
but I feel like I should. I want everyone who is going to purchase their cars from this dealership aware of these and avoid getting cars from them.
My overall shopping experiences in this Audi Ontario dealership was horrible, disgusting and very dissatisfied. You wont believe how bad the services you will receive from such a big automotive group -Walter’s automotive group (est 1964).
Here’s the why:
1. Misrepresentation and Auto Fraud & ”Bait and switch" advertising practices
Their sales and finance department do not have good knowledges what they are selling and offering. They lied about the EV incentives and our car lease return in order to trick us to sign the contract. They used the trusts from customers to close their deals.
Shawn Nabi was the sales rep who sold us the Audi car and he had stopped responding to our texts, phone call after we found out he lied many things to us when we signed the paper. And the Javier Rodriguez, finance manager, was being pushy and lied about the lease car return when we signed the contract as well.
Recommendation: Record every single words from them if you really want to get a car from them. But keep in mind they don’t admit their lies.
2. Unprofessional customer services
One of the Sales managers, Brett McKinley tried to step in the case, but he really pissed us off. His attitudes and his words were extremely rude and unprofessional. He said “Yeah, go ahead and feel free to post it on the social media”
But Credit to Chris Blair, he is very professional and knows how to calm angry customer.
3. They never follow up
We had to make 4- 5 trips(2 hours drive each) and at least 3 -4 time calls to follow up the case. They promised they will give us a call back to talk about their cases. We even gave them extra days but no phone calls from them at all. I don’t see any sincerity at all and I think they should be exposed.
It is really Funny that they said they are helping us to make our car lease return easier and convenience but their lies are just making us very inconvenient. With all these events, it proves me that there is no way as a customer to trust this automotive group even they have such long history. And it's pretty clear that they don’t really care about their customers and keep what they're promised. I feel like I got tricked to sign the car contract.
** If you want to be the next one, feel free to purchase the cars from them.
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by Logan
Feb 20, 2024 -
Audi Ontario responded
Hi Logan,
I’m really very sorry to read that this was your experience with us. I’m very well versed in this transaction and everything was explained very clearly. We understand that you own a Mercedes-Benz dealership and wanted to ground the car, but we declined your offer. If you want to discuss this further please reach out to me at the number below.
Emil Iltchi
General Manager
Audi Ontario
(909) 292-1918
Feb 21, 2024 -
Logan responded
Hi Emil, if your sales person, Shawn Nabi and finance manager “Javier Rodriguez” did not Misrepresentation and Auto Fraud when we signed the contract at your dealership, I don’t think there’s a need for us to write this review.
I do hope you explained very clearly to us but I don’t think that’s the case. Image you are the customer, you tripled checked with the employees in the dealership, confirmed all the details and hand them over your old car. But then you found out they actually lied everything to you. How do you feel?
If you don’t understand, let me tell you what your Sales Rep Shawn Nabi said. He told us that your dealership has a Mercedes Benz sister store and they can just take our leased vehicle without us paying any fees, such as the excess mileage fees, tears and wears. To confirm that was true, we tripled checked with him and he said “Yes”. When he and Javier Rodriguez, finance manager, were both in the office room, we asked the same questions again and they both confirmed that with a “Yes” and no additional documents were needed.
We had many options when we were shopping for cars. And Your dealership was not the first on our list. But The reason we chose your dealership was because the EV incentive, the car return offering and we thought we could trust an automotive group that has more than 50 years.
This proves us it is wrong and your dealership will lie everything to get your customers to sign the contract. And once they figure out your lies, you said you are not responsible for that.
My experience with the staff was excellent!
My salesperson Anthony Lee is both professional and competent! His upbeat manner is very appealing! The rest of the sales and financial group did an
My salesperson Anthony Lee is both professional and competent! His upbeat manner is very appealing! The rest of the sales and financial group did and excellent job!
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by wilhall_jr
Jan 26, 2024 -
Audi Ontario responded
We greatly appreciate you for leaving Anthony this remarkable review! We are honored to have had the opportunity to work with you and we are glad that Anthony could provide you with top notch service. We are delighted to know that he was professional and competent. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Thank you Farzy Rashid for your service.
I appreciate the no nonsense, easy, and fast experience with you (and your team).
I’m truly loving my Q5… Most importantly I got it at Audi Ontario,
I appreciate the no nonsense, easy, and fast experience with you (and your team).
I’m truly loving my Q5… Most importantly I got it at Audi Ontario, my local dealership!! 🤗🤝👍
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by Mlnschroeder
Jan 02, 2024 -
Audi Ontario responded
Congratulations on your new Audi Q5! Providing a seamless, 5-star experience is always our goal here at Audi Ontario, and we are glad that Farzy's efforts met your satisfaction. It is our pleasure to assist you in any way possible. We thank you for your positive review and we hope to see you again when the time comes for your vehicle's first service!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Tania ashraf went above & beyond the call of duty.
Five star service. Attentive,kind and responsive.
Five star service. Attentive,kind and responsive.
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by vickikirch
Dec 13, 2023 -
Audi Ontario responded
We are grateful for you leaving Tania this stunning review! We are so appreciative of the opportunity to work with you and we are glad that Tania could provide you with 5-star service. We are pleased to know that she was attentive, kind and responsive. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Amazing customer service!
Sales rep Victor Perez & Chris Blair were so helpful! The made our car leasing process a breeze! 10/10 recommend
Sales rep Victor Perez & Chris Blair were so helpful! The made our car leasing process a breeze! 10/10 recommend
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by elizabeth.buck05
Nov 22, 2023 -
Audi Ontario responded
Elizabeth,
Thank you so much for leaving Victor and Chris this fantastic review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that they could provide you with A+ service. We are happy to know that they were so helpful and made your car buying experience here at Audi Ontario a breeze. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
** UPDATED OCT 13 2023 **
A day after Ontario Audi sold
me the car, I noticed the steering wheel was not leveled. I brought the car in service and they will not fix the issue claiming that its within speci
me the car, I noticed the steering wheel was not leveled. I brought the car in service and they will not fix the issue claiming that its within specifications. For a car over $120,000 MSRP, I am expecting the car to be flawless. But unfortunately Ontario sold me a car with flaws and did not step up to fix it.
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by Steven Chan
Sep 27, 2023 -
Audi Ontario responded
Steve,
Thank you so much for taking the time to leave Victor this positive review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Victor could provide you with top notch service. We are pleased to hear that your car buying experience here with us was wonderful and fast. If there is ever anything more that we may help you with please do not hesitate to let us know. We warmly congratulate you on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager