Chris Johnson

Absolute, and I do mean ABSOLUTE, worst car buying experience I’ve ever had. I live almost 2 hours away so I booked an appointment for 11:30 am which should leave plenty of time to finish the deal. experience I’ve ever had. I live almost 2 hours away so I booked an appointment for 11:30 am which should leave plenty of time to finish the deal. My wife and I arrived 15 min early and instead of meeting with the person we were scheduled with got picked up by a random salesman which wasn’t a problem (at first). Almost immediately pulled up the car we picked out online, test drove, and back ready to crunch numbers, do a trade in, and close. HOWEVER, this is where it all went sideways. Immediately, somehow the price of the car jumps up 10,000$. Online, all former communication prior to meeting, and even directly from the dealerships mouth when test driving they said the car was only 38,000 but WHOOPS it’s actually 48,000. I understand mistakes happen but come on that’s not exactly a small mistake in numbers and even if online was wrong I’d hope the dealership would know the correct amount when discussing with us. ANYWAY, my wife loved the car so we decided to pursue it anyway. Obviously the numbers were different and higher than I would have liked but again we were very patient and let them crunch everything again. He then asked for my trade-in key to have someone make sure it was in good condition. Everything checked out, got a quote on trade in, and quote on the new car payment. This is where it goes further south… My wife and I discuss and say we don’t want to do it right now and NO JOKE it was like a personality switch, his face drops, becomes rude, and refuses to give us our key back. When my wife asks if he still had our trade-in’s key and no joke he says “yeah I do. I’m holding it hostage”… like ok weird response but ok. At this point our babysitter was starting to ask how much longer and we are over the situation since it’s now been 6 hours and the store is closing and this guy is not only making us wait for hours but essentially forcing us into a deal. EVEN NOW I’m like fine let’s do this, she wants it, I drove all this way come on but nope just keep being told “it won’t be long”. Honestly, I would have bought the darn car because my wife wanted it at this point and we were STILL going to but this guy just couldn’t get his stuff together. My wife has to ask for the keys a second time and we finally just leave… at 6:30… they close at 5… we waited from 11:15 -6:30… 7 hours for nothing but empty promises, people saying “not much longer now”, price mistakes, and one of the worst sales experiences ever… none of this is hyperbolic… I drove 2 hours, there and back, for this experience from what I thought was a top tier dealership. I’m assuming it was the salesman and not the dealership but come on…DO NOT DEAL WITH CHRIS. More

Helpful 9

Report | Print

Everyone at the dealership was friendly and helpful. I never felt pressured when just looking or when buying the car. I hate having to shop/buy a car but Chris Johnson made it relaxing and fun. I never felt pressured when just looking or when buying the car. I hate having to shop/buy a car but Chris Johnson made it relaxing and fun. More

Helpful 1

Report | Print

I had the best car buying experience with Lou Fusz Subaru! Chris Johnson was the best! He explained everything to me about the whole buying experience! I will recommend him to everyone! Subaru! Chris Johnson was the best! He explained everything to me about the whole buying experience! I will recommend him to everyone! More

Helpful 0

Report | Print

Chris and Richard were super helpful, not pushy and very patient. They answered my questions and Chris even took the time to make sure I was comfortable in my new car before driving off the lot. patient. They answered my questions and Chris even took the time to make sure I was comfortable in my new car before driving off the lot. More

Helpful 0

Report | Print

Easy to deal with, comfortable with amenities in the waiting room. Pleasant experience. Limited customer parking. waiting room. Pleasant experience. Limited customer parking. More

Helpful 0

Report | Print

Worked with Chris Johnson on custom order of new Subaru. Process was great, Chris kept me updated and when car came in patiently explained main features. No pressure sales experience and happy with vehicle. Process was great, Chris kept me updated and when car came in patiently explained main features. No pressure sales experience and happy with vehicle. More

Helpful 0

Report | Print

Chris Johnson was my salesman … he was by far the best I have ever dealt with and I have bought many vehicles. He was educated on the crazy market and helped to find us the best deal, once we bought the v have ever dealt with and I have bought many vehicles. He was educated on the crazy market and helped to find us the best deal, once we bought the vehicle for our daughter he spent over an hour showing her the features of the car and taking her out so she understood how they operate. Not only is Chris Johnson the best salesman but also sn amazing person! Thank You Chris! More

Helpful 0

Report | Print

As always my latest visit to Lou Fusz Subaru St. Louis went perfectly from the moment I drove my 2020 Outback XT into the receiving area to the time I drove my car out of the shop. Every employee I Louis went perfectly from the moment I drove my 2020 Outback XT into the receiving area to the time I drove my car out of the shop. Every employee I came into contact with was polite and there to help in any way they could. I waited for my vehicle in a clean and well supplied waiting area and the estimated service time was accurate, (actually a little faster than estimated). More

Helpful 0

Report | Print

I really had a great experience with Chris Johnson at Lou Fusz Subaru dealership in St Louis. Everyone there was kind and friendly. They explained everything so well it made me feel comfortable. I definitely Fusz Subaru dealership in St Louis. Everyone there was kind and friendly. They explained everything so well it made me feel comfortable. I definitely plan to purchase my next car at Lou Fusz. More

Helpful 0

Report | Print

i have been purchasing vehicles for 35 years- chris johnson from lou fusz subaru is first rate - he obviously knows his product. He puts the customer at ease - he is the opposite of a high pressure sal johnson from lou fusz subaru is first rate - he obviously knows his product. He puts the customer at ease - he is the opposite of a high pressure salesman- after purchasing the car, he was sincerely interested in being sure that we knew every feature of the vehicle- he answered our every question. he also talked about the after sale experience- servicing the vehicle and gave us very useful advice. In these days where customer service is lacking, I have NO reservation recommending Chris Johnson. He is a credit to lou fusz subaru. More

Helpful 0

Report | Print