Chris Matthews
Chris Matthews at City Automall Ford
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Chris Matthews | Page 5

General Sales Manager

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.8
49 Reviews

Dealership Experience

9 yrs

Industry Experience

26 yrs, 1 mo

Languages Spoken

English English

4.8

49 Reviews

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49 Reviews of Chris Matthews

February 15, 2018

Dealership Rating
Employee Rating

Best dealer in America! The service was great, the employees were great, and the cars were top notch! I'll never rate a car dealer higher than City Automall! More

by The broccoli enthusiast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Morris , Jason Barnes, Derry Smith

January 16, 2018

Dealership Rating
Employee Rating

Terrible salespeople and after sales help We purchased a truck and were there between 4-5 hours from talking to salesman, decision and signing papers to purchase. Salesman talked a good show More

by Norge1980
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kegan Perala

Feb 02, 2018

City Automall Ford responded

We do all we can to ensure every customer is completely satisfied. The sales process is usually quick and easy. On the occations financing is difficult we work hard to get customers the best terms for a approval. These situations call for more patience. Perhaps we need to communicate better to ensure customers in these situations understand. When we buy or take vehicles on trade and sell them we do not always receive two keys. Since we price our vehicles to compete aggressively we do not always have the mark up to add a second key. We understand your frustration and we certainly want to earn your business in the future. If in the future you allow us an opportunity to earn your business a second time we will do all we can to make sure you are completely satisfied. Kind regards, Ben Reynolds Sales Manager

August 31, 2017

Dealership Rating
Employee Rating

Would recommend We test drove 2 cars and looked a a few others. Derry was super awesome to deal with, very nice and knowledgeable. We ended up getting a car we didn' More

by Tmcclain103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Jakacki, Derry Smith

August 25, 2017

Dealership Rating
Employee Rating

Very patient and helpful My experience at city Chevrolet was a pleasant and very welcoming one. The sales team was understanding and did everything they could to put me in a v More

by Truckdude1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Corratti, Ben Reynolds, Robert Salesman

June 18, 2017

Dealership Rating
Employee Rating

Thank you A huge thank you to the staff of city ford, especially Chad morris for going above and beyond to make the purchase of my first car a fun and easy expe More

by Clrhodes746
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Morris

June 16, 2017

Dealership Rating
Employee Rating

Car buying. Super service. Chad went above and beyond to make sure we got what we were after. Quick transaction. Would highly recommend this dealership to just ab More

by Mike69
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Morris

June 10, 2017

Dealership Rating
Employee Rating

Didn't buy it will definitely be back I was in about two months ago looking for a very tough to find f-150 and no one seemed to have it I found out I would have to order one to get exactly More

by Mwentorf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kegan Perala

Jun 12, 2017

City Automall Ford responded

Thank you for taking the time to review us even when you didn't purchase a vehicle here. It means a lot to us to make everyone have a great experience here at City.

May 28, 2017

Dealership Rating

Oil change I had my oil changed, they put the wrong oil filter on the truck , didn't even tighten the filter it was leaking oil for 1000 miles . L More

by Gatchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brandon Corratti, Ben Reynolds

May 29, 2017

Gatchell responded

Yes it did you put the wrong oil in , and the oil filter was the wrong ,, Anyone knows you need to tighten up the oil filter,, It a new truck

May 24, 2017

Dealership Rating
Employee Rating

Great Ford purchase experience! Robert Salesman and Chris Matthews from City Ford on Columbia City were both very helpful, courteous and thorough during our search and purchase exper More

by steven matthews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Salesman

May 25, 2017

City Automall Ford responded

Thank you so much for your business and kind words! Please let us know if you need anything down the road!

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