Chris Peters | Page 5

Slimy sales practices at Mercedes Benz Plano Dirty slimy business practices. I ordered a 2020 GLE from Mercedes Benz of Plano - a Ewing dealership. I waited more than two and a half months for it Dirty slimy business practices. I ordered a 2020 GLE from Mercedes Benz of Plano - a Ewing dealership. I waited more than two and a half months for it to arrive. after multiple delays. In my written purchase price; the monthly lease payment was $641. The dealer called a couple days before I was scheduled to pick it up to cancel it and offered no explanation whatsoever. I asked to have the Sales Manager and General Manager call me. Neither did. After waiting patiently all day I called again. The Sales Manager rudely said there were not going to lose money. That's how they speak with customers. I asked if he had spoken to the General Manager and show him my written agreement. He told me me this is what the General Manager said. I found this hard to believe. I called the General Manager and asked him to call me. When I spoke with the General Manager he was cold and didn't apologize. I asked him to please look into the matter. He said he'd give me his best deal. The new monthly lease payment increased to $920. More than 10,000 than my written agreement. They offered no explanation of why the bait and switch occurred and who mad the gross error. This is how they treat a repeat customer with perfect credit and payment history. Horrible customer service from the Mercedes Benz of Plano management team. I do not recommend doing business with with this shady Ewing dealership unless you enjoy getting ripped off. More

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Highly recommend Mercedes Benz of Plano I’m a repeat customer. Everyone is a top notch professional. Beautiful dealership in the heart of PLANO. The finance department was extremely helpf I’m a repeat customer. Everyone is a top notch professional. Beautiful dealership in the heart of PLANO. The finance department was extremely helpful. Thanks for the help! More

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2015 C300 It was an amazing experience this was my first time doing business with Mercedes Mike was extremely amazing and easy to work with, I have always been It was an amazing experience this was my first time doing business with Mercedes Mike was extremely amazing and easy to work with, I have always been uneas with sales people, he actually changed my mind I will be back in 3 year's More

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Car sales service review Everyone was really nice and I got the car I wanted! Mike was very knowledgeable about each model of car I was interested in. Also, he let me test dri Everyone was really nice and I got the car I wanted! Mike was very knowledgeable about each model of car I was interested in. Also, he let me test drive the cars and pointed out the special features that were inside of each car. Amber and Chris were helpful as well! :) More

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It was one of the best experience I have ever had I just walked in the door when Mike received me with a great smile, he offered me watter before any other questions. I just left the Lexus with a bad I just walked in the door when Mike received me with a great smile, he offered me watter before any other questions. I just left the Lexus with a bad test in my mouth, I was ready for fight "his aproche changed my attached" and I ordered my car hopefully I will be home when I drive my car home More

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Great service Mike and Chris are great to work with, reliable, and great customer service, provide all required information for your purchase and follows up when re Mike and Chris are great to work with, reliable, and great customer service, provide all required information for your purchase and follows up when required. I would definitely come back to their dealership. More

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Amazing service The staff here is first class from start to finish. From the time through the door the team made is quick and easy to find what I wanted. The staff here is first class from start to finish. From the time through the door the team made is quick and easy to find what I wanted. More

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Superb Sales and Service Experience Having just had my first scheduled maintenance completed reminded me what a great experience this dealership has been. A couple of months ago our sal Having just had my first scheduled maintenance completed reminded me what a great experience this dealership has been. A couple of months ago our salesman, Chris Peters, did such a fabulous job helping my wife with her first Mercedes for our anniversary that I decided a week later to come back and get one too! From Sales, Service, Finance, etc. the experience has been such a positive eye opener. This place really impresses! More

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Love My Car! Just had a wonderful service experience. A few months ago Chris Peters in Sales helped me out with my first Mercedes and when it came time for the fi Just had a wonderful service experience. A few months ago Chris Peters in Sales helped me out with my first Mercedes and when it came time for the first service he was there to help arrange the appointment. Everything has been very pleasant and professional. I can't think of any part of the business (Sales, Finance, Service) that hasn't been top notch. More

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