Chris Sloan | Page 30

Great service Corey did a great job. He was very patient and did not pressure me at all. It took me a week to figure out what I wanted and he was never pushy. I wil Corey did a great job. He was very patient and did not pressure me at all. It took me a week to figure out what I wanted and he was never pushy. I will definitely be back for my next purchase! More

Helpful 0

Report | Print

Caring I had Robert Hooks and he was friendly from the day we spoke to him on the phone. So I had a appointment with Hendrick Chrysler Dodge with Robert Hoo I had Robert Hooks and he was friendly from the day we spoke to him on the phone. So I had a appointment with Hendrick Chrysler Dodge with Robert Hooks and I was late and I got a call to make sure everything is and was okay. The process was fast and easy didn’t take no time at all and I left out of there with a 2012 Toyota Camry which I am very happy with. So go out and get you a car from the Hendrick Chrysler Dodge family clean place and restrooms warm welcome we entering the door. Make sure you ask for my man Robert Hooks!!!! More

Helpful 0

Report | Print

Weak troubleshooting, backs up lies from the sales team. My vehicle has had problems since I purchased it with 245 miles on it. Over 10 repairs. Out of service well for over 40 days. Yet the service manag My vehicle has had problems since I purchased it with 245 miles on it. Over 10 repairs. Out of service well for over 40 days. Yet the service manager and team believes it appropriate and fair that I have a car that I have to bring in nearly every month for problems that keep occurring. The service manager promised a call from the general manager of the dealership to discuss the situation. The guy has not called since February, nor since a month ago since a profuse promise from the service manager. They tried to also sell me a "new" Pacifica minivan, which someone backed into a hillside and messed up the bumper, which wouldn't start when they went to show it to me. I didn't really want a minivan. I wouldn't buy a donut from them. Further, in November, I discovered something..... I have proof that I was lied to in course of the sale. On email from the guy that sold it to me, verbally from their team in person, service manager previously denied any other RO's that suggested window breakage..... Then, one of the OTHER finance dudes unwittingly provided me proof, a repair order, on paper. I called them on it! The response? We can basically lie about it because it's excluded in Alabama fraud law. That tells me a LOT about how Hendrick does business! Bad business! [Forcibly removed sentence was here - They didn't like me pointing out Hendrick's history in 1997 - It didn't breach terms at all though.] Hendrick's behavior has told me to never purchase a Hendrick vehicle nor a Chrysler vehicle again. I could have been a long-time customer, fleet purchases included. I STILL have glass in my hand from the floorboard at the purchase of my vehicle, which my doctor couldn't get out, which has been bubbling up in small pieces!!! This is the glass that SUPPOSEDLY wasn't from the window glass - which... actually was per the repair order I managed to obtain - which was concealed, and supposedly did not exist!!! I will be trading this lemon in elsewhere, soon as I get the ability to pay this down a bit. The ONLY reason I'll ever be at Hendrick is the oil change program which was hard-sold to me, or the extended warranty bumper to bumper contract sold to me.... assuming they don't lie their way out of it. More

Helpful 1

Report | Print

Quick, easy, very pleased. I went in for an oil change and some tire pressure issues. He immediately found the problem, offered reasonable solutions and got me on my way, qui I went in for an oil change and some tire pressure issues. He immediately found the problem, offered reasonable solutions and got me on my way, quickly and very polite. I hate dealing with dealerships, in general, and this was a quick, pleasant experience, on a Saturday afternoon, no less. Great place to deal with and Chris, was the service advisor that was top notch! Thanks! More

Helpful 0

Report | Print

Service Department is Fantastic Jimmy Jones and Chris Sloan are both great service guys to work with. They helped me on multiple occasions and have done everything they can to save Jimmy Jones and Chris Sloan are both great service guys to work with. They helped me on multiple occasions and have done everything they can to save me money. It's refreshing. Good people. More

Helpful 0

Report | Print

Thank You To Hendrick Chrysler Dodge Jeep and Ram of Hoover, I want to thank Robert Hooks for his Professional, Friendly and Courtesy service during my car b To Hendrick Chrysler Dodge Jeep and Ram of Hoover, I want to thank Robert Hooks for his Professional, Friendly and Courtesy service during my car buying experience. Robert made sure I was happy with the vehicle as well as the color before the buying process started. He went over many features that most vehicles do not have, to make sure I understood how they work on my Journey SE (ex: tire locks). He also made sure the GPS was set up so I can know the location of my vehicle at all time. I wont to especially thank him for setting up my phone to connect to the vehicle (hands free talking). I am happy and excited to take my Journey on a journey. Thanks to Hendrick’s staff and Robert Hooks for making this process easy and enjoyable. I will recommend my family and friends to Hendrick of Hoover. Thank You Audrey Miles More

Helpful 1

Report | Print

Awesome experience Our salesperson (Shanon) was great. She wanted to make sure we looked at everything and never once did she try and pressure us on buying then. The old Our salesperson (Shanon) was great. She wanted to make sure we looked at everything and never once did she try and pressure us on buying then. The old salesperson trick of what do we need to do to get you to take this car today was never used. I will definitely call her when I’m ready to purchase again. The dealership was just awesome all the way around More

Helpful 0

Report | Print

We had an excellent experience with hendrick chrysler. The staff was very helpful and welcoming! They helped us get the car we've always wanted and helped us keep our budget. We had a great experience. We The staff was very helpful and welcoming! They helped us get the car we've always wanted and helped us keep our budget. We had a great experience. We recommend Hendrick Chrysler to anyone looking for a new vehicle. More

Helpful 0

Report | Print

Trucker Michael was great at getting me and my wife in a new 2018 jeep Cherokee, we will be back to see him to buy another vehicle in due time . Michael was great at getting me and my wife in a new 2018 jeep Cherokee, we will be back to see him to buy another vehicle in due time . More

Helpful 0

Report | Print

great Mike was very helpful and made the time easy and informative,I knew the truck I wanted but it was not on the lot drove to the other lot and found it. Mike was very helpful and made the time easy and informative,I knew the truck I wanted but it was not on the lot drove to the other lot and found it. More

Helpful 0

Report | Print