Chris Smith
Chris Smith at Capital Toyota, Inc.

Chris Smith

Toyota Service Advisor 423-892-0661

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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4.8
150 Reviews
4.8

150 Reviews

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150 Reviews of Chris Smith

November 07, 2025

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Employee Rating

Chris Smith provided outstanding customer service! He was patient and answered all my questions which I appreciate! More

by Dragonfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2025

Capital Toyota, Inc. responded

Thanks for the 5-star review! We're thrilled that Chris Smith provided you with outstanding customer service. His patience and attention to your questions are exactly what we aim for. We appreciate your business and hope to see you again at Capital Toyota!

November 05, 2025

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From beginning to end, they were fantastic. Very friendly and very helpful. I love the option of having the car picked from work or home so I don’t have to wait in the lobby. The service tech r More

by klpcummings21
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon , I’m unsure of the lady that took payment over the phone, but she was very helpful and kind.

Nov 07, 2025

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team made the entire process easy and enjoyable, from pickup to service. We love being able to offer convenient options and honest, pressure-free guidance. We’ll be sure to share your kind words with everyone involved—they’ll be delighted!

October 07, 2025

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Service department always goes the extra mile to make sure you're satisfied. Thanks Scott for making me feel important. More

by ericjdingman
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 16, 2025

Capital Toyota, Inc. responded

Thank you so much, Eric! We’re thrilled to hear that Scott and our service team go the extra mile to make you feel valued. We’ll be sure to share your kind words with him and look forward to serving you again soon!

September 18, 2025

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Great place, snacks could be better. Maybe some mini Oreos or muffins. Chips would be cool, maybe some yogurt parfait. Wouldn’t be too much to set out a fruit tray, or charcuterie board More

by Camrygirl
Recommend Dealer
Yes
Oct 02, 2025

Capital Toyota, Inc. responded

Thank you for your feedback! We’re thrilled you enjoyed your visit to Capital Toyota and truly appreciate your creative snack suggestions. We love hearing ideas to make our guests feel even more comfortable, and we’ll definitely take your thoughts into consideration as we continue improving our service experience. We look forward to welcoming you back soon!

September 17, 2025

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Everything was fine was out of the dealership in about an hour will be back again More

by jaceana53
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Workmanship
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Recommend Dealer
Yes
Oct 02, 2025

Capital Toyota, Inc. responded

Thank you for your feedback! We’re glad to hear your visit was quick and smooth, and we look forward to seeing you again at Capital Toyota!

September 10, 2025

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Great friendly service, great communication and respectful, this includes everyone involved from the gentleman that picked up my vehicle, the gentleman in the service department and the lady that c More

by Karen
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Recommend Dealer
Yes
Sep 11, 2025

Capital Toyota, Inc. responded

Thank you for your glowing review! We're delighted to hear that our team at Capital Toyota provided you with friendly, respectful service and great communication throughout your experience. From the gentleman who picked up your vehicle to our service department staff and the lady who assisted with payment, we're thrilled to know they all contributed to making your experience positive—and even brought a smile to your face! Your kind words mean the world to us, and we look forward to serving you again.

September 10, 2025

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I was scheduled to have my car picked up from my house from the Toyota service department so I didn’t have to wait in the store for hours. They were on time, very professional and courteous. My vehicle More

by Barbara
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron the driver who picked up and returned my vehicle

Sep 11, 2025

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Toyota service department at Capital Toyota. Our team takes pride in providing professional, courteous, and timely service, and we're delighted that we could make your vehicle servicing convenient by picking up and returning your car to your home. Your satisfaction is our top priority, and we truly appreciate your kind words about our customer service. We look forward to serving you again in the future!

September 03, 2025

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You don’t want me to leave an honest review. But , the next time, I’m ABSOLUTELY going to leave a honest review. One I won’t take down. More

by sgaboy1967
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 04, 2025

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.

August 31, 2025

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Excellent service. Very attentive to details. Service advisors and sales man are very friendly and good at what they do. More

by jlcalbaugh
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rodney Wallace

Sep 11, 2025

Capital Toyota, Inc. responded

Thank you for your kind words! We’re so glad to hear our team’s attention to detail and friendly service made a great impression. Our advisors and sales team truly enjoy helping our guests, and your feedback means so much. We look forward to serving you again anytime!

August 01, 2025

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Staff and service great but price was too expensive especially on labor charges so I probably won’t go back unless have a coupon. More

by Usafmom123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon

Aug 08, 2025

Capital Toyota, Inc. responded

Thank you for your honest feedback. We’re glad to hear you appreciate our friendly staff and quality service. We also understand how important pricing is, especially on labor charges, and we strive to offer competitive rates while providing the best care for your vehicle. Please know we have many service coupons available on our website at capitaltoyota.com that can help make your next visit more affordable. We’d love the opportunity to serve you again and provide the excellent experience you deserve. Thank you for choosing Capital Toyota—we’re here whenever you need us!

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