Chris Smith | Page 5

Love my Q60 I had to have the brakes replaced on my 2014 Infiniti Q60 shortly after I purchased it I went back to the dealership and they reimburse me for the bra I had to have the brakes replaced on my 2014 Infiniti Q60 shortly after I purchased it I went back to the dealership and they reimburse me for the brake job. We've been Infiniti of Denver customers for over 20 years and would never buy one from anybody else. More

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A good experience Bob Knoll was our salesman. He was very knowledgeable about the car. He worked hard to get us the best deal we could get. Our only complaint is that Bob Knoll was our salesman. He was very knowledgeable about the car. He worked hard to get us the best deal we could get. Our only complaint is that we are still without our paperwork ie. Bill of sale, finance contract, etc. Thank goodness we have the registration. More

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Infiniti of Denver - Best Car Dealership experience ever I leased my car a little over a year ago. It was an exceptional experience. From my sales consultant, who felt instantly like a friend, to fairness in I leased my car a little over a year ago. It was an exceptional experience. From my sales consultant, who felt instantly like a friend, to fairness in price, to the smooth process in financing, I have been spoiled for life! Since then I only bring my car back to the dealership for service. The appointments are always available at times when I need them. I usually wait for the service since it is pretty quick and the waiting room is comfortable and stocked with water, coffee and treats at all times. When I have needed to leave the car longer, you are quickly put into a loaner as to not inconvenience your whole day. I will never work with another dealership in the future unless it is this one More

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Terrific auto purchasing experience Infiniti of Denver and specifically Luis Ramos, provided use the most honest, informative and pleasurable automobile experience that we have had to d Infiniti of Denver and specifically Luis Ramos, provided use the most honest, informative and pleasurable automobile experience that we have had to date. We are enjoying the vehicle we purchased and will refer others who are looking for quality product and people. More

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Exceptional Service - Very Personable My brother and sister-in-law highly recommended going to Infiniti of Denver. They have been extremely happy for the years they have received great ser My brother and sister-in-law highly recommended going to Infiniti of Denver. They have been extremely happy for the years they have received great service from them. My wife and I had not considered getting an Infiniti, but after we were introduced to Chris, his wife Amy and Tommy our salesman, we were sold!!! They were so personable and very helpful. Buying a car can be a challenging process, but not at Inifiniti of Denver. They made the process so easy and a great experience. I would definitely recommend them to everyone buying a new car. Thanks so much. More

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A true pleasure! I visited Infinity of Denver to test drive an FX 35. I was met by Mike Burrows a sale associate who took me for a test drive. I was impressed with his I visited Infinity of Denver to test drive an FX 35. I was met by Mike Burrows a sale associate who took me for a test drive. I was impressed with his overall knowledge of the car and enthusiasm for the brand. He made this the fastest, easiest vehicle purchase that i have ever enjoyed. Thank You for the great service and great experience. More

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Devastating loss, insidious owner. I could spend weeks explaining all of my experience, but will keep it brief. Last October I bought a used car from Infiniti of Denver - four months I could spend weeks explaining all of my experience, but will keep it brief. Last October I bought a used car from Infiniti of Denver - four months later (after normal driving and commuting to and from the office) the turbo blew, destroying the engine. I felt they should have acknowledged the fact that they simply sold a bad product, and issue a refund because it was such a small window of time I had owned it; I made four payments at that point. Instead, they treated me like a pest when I asked them, and they made it very clear they wanted nothing to do with me and were in no way responsible. I was taken aback at this, as their salesman said prior to the sale that the turbo was "totally fine, it has less than 60,000 on it". As a result, they left me with at least $9,500 in repairs on a $14,500 car that ran for four months...So far, this has cost me $10,000 of my own savings. For all of us that work paycheck-to-paycheck, you know how much that hurts. They say I bought it as is, which is correct, but they were not completely honest with me, and walked the line of negligence and fraud very closely. They will woo you to get you into a car, but could care less about you after you sign the dotted line. This has been the largest financial loss of my life, losing years and years of personal savings I was just getting ready to use for a trip and home repairs. Don't be fooled by the Infiniti name or their snazzy suits; they are the same as any shady car dealer and won't hesitate to screw you over if it serves them better. Thanks for reading! More

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Couldn't be happier!!!!! We were in the market for a high end, used vehicle that would accommodate hockey road trips in comfort and style . After visiting numerous dealers we We were in the market for a high end, used vehicle that would accommodate hockey road trips in comfort and style . After visiting numerous dealers we ended up at Infinity of Denver. Their website was extremely detailed and user friendly. We were very impressed with the pre-owed inventory. Upon our arrival we were greeted by their newest salesman Brandon Davis. Brandon was very courteous and professional. He did not hover over us like most commission salesmen. After we test drove the vehicle of interest, we worked on our trade in and purchase agreement. Due to our credit not being excellent and being labeled a "cash cowboy" by the finance industry, there were some obstacles to work through. Normally this would be a painful experience. This was not the case at Infinity of Denver. The entire staff from sales, finance and even the owner, were nothing but helpful. They worked with us on the down payment and found us the best interest rate possible even with our lack of credit history. Glenn (finance dept.) even identified that my social was possibly being used by "Mario" in North Carolina. WTH!?! Thanks for the heads up Glenn. Back to the review. When all was said and done we walked out with a beautiful SUV and we couldn't be happier. Both Glenn and Brandon called a few days later to check in on us and see how we were liking the car and how things were going with the "Mario" situation. If you are in the market for high end pre-owned or a new Infinity, this is the place to go. As long as "Mario" stops using my social, I will be back at Infinity of Denver for our next purchase. More

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This was the second car bought from this dealership in the past year. We had another great experience buying a new car and receiving excellent customer service. the past year. We had another great experience buying a new car and receiving excellent customer service. More

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