Christopher Codd | Page 3

Poor sales and service. Dishonest They didn’t file our registration even after multiple calls to inquire where it was. Gave out false information regarding when title would arrive fro They didn’t file our registration even after multiple calls to inquire where it was. Gave out false information regarding when title would arrive from multiple people in sales. Brought it back for first service to get tires rotated and they did not screw on a lug nut. Had to take it to another dealer and interrupt our family vacation to get the tire fixed. Thankfully we noticed it relatively soon after the service. When we notified them they said they would give us a service package to compensate us for time lost on our vacation. It’s been over a month and we have received nothing. Would not recommend this dealership. More

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Professional and courteous Andrew and Chris always do a nice job taking care of customers needs in the service area and make sure they are kept informed during the repair proce Andrew and Chris always do a nice job taking care of customers needs in the service area and make sure they are kept informed during the repair process. More

by lib Verified Customer Verified Customer

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Worst experience of my life I have reached out to the dealer and to GM about my concerns with Bob Johnson. Know one real seems to care. At this point I would never purchase a GM I have reached out to the dealer and to GM about my concerns with Bob Johnson. Know one real seems to care. At this point I would never purchase a GM vehicle again. Also the people at Bob Johnson service need to really learn some customer service skills. Ignoring customers while they wait at the counter is a joke. More

by RMLW0716 Verified Customer Verified Customer

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Oil change tires rotation great job Overall service was excellent done in timely manner for not having appointment friendly service have never had bad service and working with Andy in se Overall service was excellent done in timely manner for not having appointment friendly service have never had bad service and working with Andy in service and Ann as my salesman has been great More

by dolores523 Verified Customer Verified Customer

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Very kind and pleased with the sales man Bob Johnsons was very kind and a pleasure to do business with. I would definitely recommend them to family and friends. I will definitely stay a custo Bob Johnsons was very kind and a pleasure to do business with. I would definitely recommend them to family and friends. I will definitely stay a customer with them. More

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Chevy Traverse (AC Service) On 04/30/2019 I brought my Chevy Traverse in for an 8:30am appointment. It was suppose to be checked for an AC problem and I was informed it would tak On 04/30/2019 I brought my Chevy Traverse in for an 8:30am appointment. It was suppose to be checked for an AC problem and I was informed it would take about 1.5 to 2 hours. I left and around 12:30pm I still didn’t hear back. I called and was told my service person (Shawn)was on lunch and they would give him the message to call me back. He never called back. I called again and and asked to speak to Shawn. I was informed he was still at lunch and would give him the message. I explained everything again. Shawn never called me back so I called again and spoke to Kristin. I asked to speak to a manager. She asked me what for and I told her I’ve already explained this several times and I wasn’t going to explain it again. Kristin then hung up on me While I was talking to her. I called back again and spoke to Cathy. She was able to track down Shawn-and he eventually called me back. I was informed they were very busy and had not had a chance to get my car in yet. I went back to the service station and asked to speak to a manager and was told there wasn’t one to speak to. It wasn’t until my wife flagged down somebody she knew and he was able to get a manager for me. While we were waiting the girls who answer the phones kept coming out to the service area to stare at my wife and I. Chris cod eventually came out and spoke to us and defended his employees actions of how we were treated. He did waive the diagnostic charge of the service, but I will never go back again. I will never buy another vehicle from you. And I have never been treated so disrespectful. I am a loyal GM buyer and my Dad and Brother both worked for GM. I grew up with GM . I did say something to Kristin and she denied hanging up on me. I told her I didn’t appreciate being treated like that. It was very disrespectful. Chris Codd apologized and said he would look into it. He called me back and said he reviewed the call and it sounded like a dropped call. None of my other calls were dropped. I feel as though Kristin hung up on me. The whole experience was horrible and to avoid any future conflict I won’t be coming back. Please feel free to call me if you need anymore information. More

by JOEANDTARA Verified Customer Verified Customer

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Very pleased Everyone is professional and top shelf . The whole experience was made easier because they explained everything in detail . I would recommend Bob John Everyone is professional and top shelf . The whole experience was made easier because they explained everything in detail . I would recommend Bob Johnson to any of my family or friends More

by JOEMOE2344 Verified Customer Verified Customer

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Car repair U have a nice car Center but your prices are ridiculous and outrageous. May God have mercy on your souls for extorting customers. However i U have a nice car Center but your prices are ridiculous and outrageous. May God have mercy on your souls for extorting customers. However i did enjoy the professionalism of your staff. More

by OTIS.POTTER8 Verified Customer Verified Customer

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Great experience Contacted early in the morning with what needed done. Finished when told it would be done. Great communication. Would recommend to anyone needing v Contacted early in the morning with what needed done. Finished when told it would be done. Great communication. Would recommend to anyone needing vehicle service More

by JZAKARIA Verified Customer Verified Customer

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New tires Sean Carter in service went above and beyond with the purchase of new tires !! He was very helpful with selection, price, rebate knowledge and schedul Sean Carter in service went above and beyond with the purchase of new tires !! He was very helpful with selection, price, rebate knowledge and scheduling. More

by FISHINGTRIP60 Verified Customer Verified Customer

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