Christopher Thom | Page 3

Christopher Thom went above and beyond. He even came to my home to pick me up so I didn't have to worry about getting my previous car back home. He wasn't at work the day I called him, so h He even came to my home to pick me up so I didn't have to worry about getting my previous car back home. He wasn't at work the day I called him, so he also helped me on his day off to make sure this was a quick and smooth transaction. He was like a real person and not a typical salesperson like I have had with past purchases. He made the process fun and enjoyable! He was prepared and very efficient. He was very patient with me as he showed me how to operate this new car. I highly recommend working with Chris if you need to buy a car. The whole process went very quickly as most of the work was done from my home and I pretty much just had to come in and sign the paperwork. Financing was awesome also. I worked with George Palmer. Finance people in my past tended to be very business like and no fun. George was great, yes it was business, but he didn't make me feel intimidated at all. He also was well prepared and very efficient and worked hard to get the best loan for me within my limits. He also explained everything really well so I could understand and knew what I was signing. This Subaru store is a great place to buy your car! The atmosphere all around is very pleasant. It is also a very clean organized store. Well, I probably could say more, but I will end. I really don't have any negative words as the whole experience was great! More

Helpful 1

Report | Print

Walked into Subaru Superstore, Surprise, on a whim while hitting all the other dealerships on the row, to look at an Ascent, knowing that it was not in the price range we were looking at but curious what th hitting all the other dealerships on the row, to look at an Ascent, knowing that it was not in the price range we were looking at but curious what the biggest Subaru was all about. Met with Chris Thom. He listened to our concerns about purchasing a vehicle in this day and age. He was transparent, kind and very knowledgeable about all things Subaru. We had test drove and visited many of the other car dealerships, but immediately felt comfortable and like we were being "heard", not just "listened to". He was more concerned with our needs than the traditional bottom line. Due to the excellent customer service, and overall transparency and the feeling we got, we took a test drive in an Ascent in our price range. Chris gave us privacy to discuss the purchase, let us take our time to debate all that we had seen and experienced without pressure. Needless to say, we left with the car! We have purchased many cars and for the first time felt that we had zero buyers remorse due to the customer experience at Subaru Superstore in Surprise! Would definitely buy a car from Chris and this dealership again and highly recommend to everyone we have talked to! George Palmer was our finance guy and he was clear, transparent, and took his time to also hear our questions and respond with clarity. We have never laughed, and smiled our way through buying a car, but these two went above and beyond to ensure that we got what we wanted without the pressure of pushing "more". 15/10 would do it again! More

Helpful 0

Report | Print

Well, after calling numerous dealerships and getting the run-around, Subaru Superstore of Surprise did NOT disappoint! We were able to trade in our mini-coop for a WRX, and WE COULD NOT BE MORE THRILLED wit run-around, Subaru Superstore of Surprise did NOT disappoint! We were able to trade in our mini-coop for a WRX, and WE COULD NOT BE MORE THRILLED with the price or customer service. Chris Thom went above and beyond to ensure that our experience was not only quick but zero-pressure to buy/lease. It was so refreshing to meet a salesman that cared more about the experience of the buyer than finalizing the deal. All we can say is that we will be back to trade in our other vehicle at the beginning of 2023, and yes, we will be requesting to work with Chris again. 10/10 WOULD RECOMMEND! Thank you again, Chris, and the staff at Subaru Superstore of Surprise! More

Helpful 0

Report | Print

Our new car purchase was painless and all parties at the dealership were true to their word. Travic G., Chris T. and all the rest are stand up guys and I would not hesitate to buy here again. dealership were true to their word. Travic G., Chris T. and all the rest are stand up guys and I would not hesitate to buy here again. More

Helpful 1

Report | Print

Great service. Dealership is clean. No market adjustment fee. Easy to work with. David kept me informed and updated on vehicle I ordered. Dealership is clean. No market adjustment fee. Easy to work with. David kept me informed and updated on vehicle I ordered. More

Helpful 0

Report | Print

Chris was incredibly prompt and efficient. Within minutes we had a phone call and same day we had a new car in our driveway. George was great with the lending process and was thorough and frie Within minutes we had a phone call and same day we had a new car in our driveway. George was great with the lending process and was thorough and friendly even though we had our financing lined up and made sure we were good to go either way. No pressure no gimmick all around, straight to the point. More

Helpful 0

Report | Print

everything went smoothly offices were clean and neat employees were friendly and professional,,,,,,, thirteen words were enough ,,, so buzz off employees were friendly and professional,,,,,,, thirteen words were enough ,,, so buzz off More

Helpful 0

Report | Print