Christopher Umbaugh

Reason for Visit: New Sales Vehicle: 2026 Chevrolet Tahoe Overall Rating: 1.0 (Worst) The Nightmare That Was Delivered The "new" vehicle proved dangerously unreliable almost immediately, having less Tahoe Overall Rating: 1.0 (Worst) The Nightmare That Was Delivered The "new" vehicle proved dangerously unreliable almost immediately, having less than 70 miles on the odometer when it was taken out of service. Delivery Flaw: The Tahoe was returned the next day to fix a mirror that had fallen off during transport. Critical Safety Failure (Attempt 1): The day after pickup, a "SERVICE BRAKE SYSTEM" warning light came on. I returned it to the dealership that evening. Critical Safety Failure (Attempt 2 & 3): The dealership claimed to fix it. We picked it up, drove a short distance to Sam's Club, and the "SERVICE BRAKE" light immediately came back on. The car was dropped off again that night. The Cost of the Failure The Tahoe was purchased on December 3rd, and it has been sitting in Spitzer Chevy's service bay ever since. This failure stole my family's only scheduled vacation time. We were forced to cancel all our planned trips to make those cherished memories—Disney World, the Pixar exhibit, and the NYC Christmas trip are all gone. Instead, my time off was spent driving an unreliable old vehicle and dealing with this nightmare. As a small business owner, I demand reliability and integrity. This brand new, expensive 2026 Tahoe has been out of service for over 30 days, placing it squarely in Ohio Lemon Law territory. I have opened a corporate case with General Motors (GM) and am formally demanding a full repurchase (buyback) or a replacement vehicle. Spitzer Chevy sold me a defective vehicle and failed to execute basic repairs, costing my family irreplaceable time and memories. I caution any potential buyer: Exercise extreme caution when dealing with the reliability of a new Chevrolet from this dealership. More

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This dealership has been very good to me and my family. Kent is good at listening to you and will help you get the vehicle you are looking for Kent is good at listening to you and will help you get the vehicle you are looking for More

by Revray210 Verified Customer Verified Customer

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Every single person that worked there was wonderful to work with! Super nice and made sure you were satisfied! work with! Super nice and made sure you were satisfied! More

by lexashearn Verified Customer Verified Customer

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I purchased a used vehicle that needed a few minor repairs before I took it home, and Spitzer Chevy of North Canton not only fixed them, but they also provided me with a vehicle free of charge until m repairs before I took it home, and Spitzer Chevy of North Canton not only fixed them, but they also provided me with a vehicle free of charge until mine was fully repaired. My truck was reasonably priced, and from the salesman to the mechanics... .they were all very respectful and helpful. I couldn't have asked for anything better. More

by Big Ed Verified Customer Verified Customer

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They are kind, helpful and knowledgeable on any thing you have questions about. I enjoy using their services and dealer was amazing. have questions about. I enjoy using their services and dealer was amazing. More

by jessicabuck24 Verified Customer Verified Customer

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No pressure sales and worked with us to get us approved for a loan on the same day we came in. for a loan on the same day we came in. More

by jumartin84 Verified Customer Verified Customer

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