Christy Navarrete

Very pleasant salesperson. Pleasure to deal with. Smooth transaction has everything organized. Would highly recommend this rep and this dealership. Pleasure to deal with. Smooth transaction has everything organized. Would highly recommend this rep and this dealership. More

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Huge shout out to Christy, John, and Nick. For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It wa For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It was not a good experience or personable, so I ended up at Southern Hyundai Chesapeake, and they DELIVERED in every sense. I explained what went wrong at the other place, asked for a "specific" sales rep, stated what I wanted, what I was willing to pay, and how my birthday was ruined at the other place. Christy was my sales rep. Within a few hours, Christy and the TEAM found the color I wanted at another dealership. The dealership accepted my OTD offer and got the car for me. They even got it a day earlier than promised. Nick really "listened" to my frustration about my birthday experience and wished me a Happy Birthday. It's the little things that make a difference to a disappointed customer. The "TEAM" worked together & truly turned around the disappointing experience at the other dealership and made my birthday and car-buying experience what it should have been. "Enjoyable". Christy spent a lot of time with me before I drove off the lot, going over the car, explaining all the vehicle features, and assisting me in setting things up. Will rate service dept. after my 1st oil change. More

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Huge shout out to Christy, John, and Nick. For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It wa For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It was not a good experience or personable,, so I ended up at Southern Hyundai Chesapeake, and they DELIVERED in every sense. I explained what went wrong at the other place, I asked for a "specific" sales rep, stated what I wanted, what I was willing to pay, and how my birthday was ruined at the other place. Christy was my sales rep. Within a few hours, Christy and the team found the color I wanted at another dealership. The dealership accepted my OTD offer and got the car for me. They even got it a day earlier than promised. Nick really "listened" to my frustration about my birthday experience and wished me a Happy Birthday. It's the little things that make a difference to a disappointed customer. The "TEAM" worked together & truly turned around the disappointing experience at the other dealership and made my car buying experience what it should have been. "Enjoyable". Will rate service after my 1st oil change. More

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